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H04M3/5232
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/5232
Call distribution algorithms
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Patents Grants
last 30 patents
Information
Patent Grant
Methods, internet of things systems, and media for seat management...
Patent number
11,985,271
Issue date
May 14, 2024
Chengdu Qinchuan IoT Technology Co., Ltd.
Zehua Shao
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call routing methods and systems
Patent number
11,962,721
Issue date
Apr 16, 2024
United Services Automobile Association (USAA)
Peter H. McKenna
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for behavioral pairing in a task assignment system
Patent number
11,936,817
Issue date
Mar 19, 2024
Afiniti, Ltd.
Vikash Khatri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method, system, and computer program product to accurately route a...
Patent number
11,930,132
Issue date
Mar 12, 2024
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Mapping a universal contact center service access point to a servic...
Patent number
11,909,918
Issue date
Feb 20, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for detecting fraudulent calls using virtual as...
Patent number
11,902,463
Issue date
Feb 13, 2024
United Services Automobile Association (USAA)
Andre Rene Buentello
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Profile-based contact center request routing
Patent number
11,882,241
Issue date
Jan 23, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for a work distribution service
Patent number
11,882,242
Issue date
Jan 23, 2024
TWILIO INC.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
Patent number
11,876,931
Issue date
Jan 16, 2024
Afiniti, Ltd.
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for facilitating customer-initiated interaction...
Patent number
11,870,935
Issue date
Jan 9, 2024
Archana Sekar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Smart capacity for workload routing
Patent number
11,870,934
Issue date
Jan 9, 2024
LivePerson, Inc.
Shlomo Lahav
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Matching using agent/caller sensitivity to performance
Patent number
11,863,708
Issue date
Jan 2, 2024
Afiniti, Ltd.
Ittai Kan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Analysis of call metrics for call direction
Patent number
11,849,057
Issue date
Dec 19, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for identifying themes in interactive communications
Patent number
11,849,069
Issue date
Dec 19, 2023
CAPITAL ONE SERVICES, LLC
Aysu Ezen Can
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods for managing call traffic at a virtual assistant server
Patent number
11,831,806
Issue date
Nov 28, 2023
KORE.AI, INC.
Rajkumar Koneru
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Limiting contact in a networked contact center environment
Patent number
11,831,809
Issue date
Nov 28, 2023
8x8, Inc.
Robert Townsend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Lifecyle call routing and management in a customer service represen...
Patent number
11,818,295
Issue date
Nov 14, 2023
3CLOGIC, INC.
Navya Pandiri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for simulating multiple call center balancing
Patent number
11,818,298
Issue date
Nov 14, 2023
United Services Automobile Association (USAA)
Lambros Petropoulos
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Machine learning based call routing system
Patent number
11,778,098
Issue date
Oct 3, 2023
United Services Automobile Association (USAA)
Victor Kwak
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for pairing contacts and agents in a contact center system
Patent number
11,778,097
Issue date
Oct 3, 2023
Afiniti, Ltd.
Vikash Khatri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Data aggregation for user interaction enhancement
Patent number
11,765,272
Issue date
Sep 19, 2023
Zoom Video Communications, Inc.
Xu Hua Li
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Intelligent agent assistant for natural language understanding in a...
Patent number
11,743,378
Issue date
Aug 29, 2023
Interactions LLC
Michael Johnston
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Techniques for data matching in a contact center system
Patent number
11,743,388
Issue date
Aug 29, 2023
Afiniti, Ltd.
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Networked contact center user interface approach
Patent number
11,736,618
Issue date
Aug 22, 2023
8x8, Inc.
Mansour Salame
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing routing of customer calls to agents
Patent number
11,736,617
Issue date
Aug 22, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
Patent number
11,736,614
Issue date
Aug 22, 2023
Afiniti, Ltd.
Caroline O'Brien
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call center load balancing and routing management
Patent number
11,716,422
Issue date
Aug 1, 2023
United Services Automobile Association (USAA)
John Michael Lombard
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for communication analysis for use with agent ass...
Patent number
11,706,339
Issue date
Jul 18, 2023
TALKDESK, INC.
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Monitoring representatives in a contact center environment
Patent number
11,706,344
Issue date
Jul 18, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Chad Skinner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Unified communications incorporation in a contact center
Patent number
11,706,343
Issue date
Jul 18, 2023
Avaya Management L.P.
Kurt H. Haserodt
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
Mapping A Contact Center Service Request To A Modality
Publication number
20240163373
Publication date
May 16, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Publication number
20240121341
Publication date
Apr 11, 2024
Twilio Inc.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Request Routing Based On Contact Center Engagement History
Publication number
20240121340
Publication date
Apr 11, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
Publication number
20240089376
Publication date
Mar 14, 2024
Afiniti, Ltd.
Ittai KAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
Publication number
20240073319
Publication date
Feb 29, 2024
Capital One Services, LLC
Aysu Ezen CAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM
Publication number
20240064240
Publication date
Feb 22, 2024
Afiniti, Ltd.
Vikash KHATRI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PIPELINE FLOW MANAGEMENT FOR CALLS
Publication number
20240064239
Publication date
Feb 22, 2024
Twilio Inc.
Christer Jan Erik Fahlgren
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MANAGEMENT SYSTEM FOR INCOMING VIDEO CALLS AT A COMMAND CENTER
Publication number
20240048655
Publication date
Feb 8, 2024
TOMASZ ZAJAC
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR FACILITATING CUSTOMER-INITIATED INTERACTION...
Publication number
20240040042
Publication date
Feb 1, 2024
GENESYS CLOUD SERVICES, INC.
ARCHANA SEKAR
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AN...
Publication number
20240031487
Publication date
Jan 25, 2024
FUJIFILM Business Innovation Corp.
Misaki MATSUZAWA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Data Aggregation For User Interaction Enhancement
Publication number
20230388421
Publication date
Nov 30, 2023
Zoom Video Communications, Inc.
Xu Hua Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20230362303
Publication date
Nov 9, 2023
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DYNAMIC MESSAGE PROCESSING AND AGGREGATION OF DATA IN MESSAGING
Publication number
20230328177
Publication date
Oct 12, 2023
LivePerson, Inc.
Jeffrey Salter
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
Publication number
20230319187
Publication date
Oct 5, 2023
Afiniti, Ltd.
Caroline O'BRIEN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
Publication number
20230319188
Publication date
Oct 5, 2023
State Farm Mutual Automobile Insurance Company
Chad Skinner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHODS, INTERNET OF THINGS SYSTEMS, AND MEDIA FOR SEAT MANAGEMENT...
Publication number
20230291838
Publication date
Sep 14, 2023
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Zehua SHAO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
Publication number
20230275998
Publication date
Aug 31, 2023
Afiniti, Ltd.
Ain CHISHTY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Mapping A Universal Contact Center Service Access Point To A Servic...
Publication number
20230247139
Publication date
Aug 3, 2023
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Profile-Based Contact Center Request Routing
Publication number
20230247140
Publication date
Aug 3, 2023
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDI...
Publication number
20230224697
Publication date
Jul 13, 2023
ASSURANT, INC.
Cameron E. Hurst
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method, System, and Computer Program Product to Accurately Route a...
Publication number
20230216962
Publication date
Jul 6, 2023
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
Publication number
20230208974
Publication date
Jun 29, 2023
Afiniti, Ltd.
Vikash KHATRI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Computer-Assisted Patient Navigation and Information Systems and Me...
Publication number
20230181038
Publication date
Jun 15, 2023
Forge Laboratories, LLC
Randall S. Hickle
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT
Publication number
20230143269
Publication date
May 11, 2023
8x8, Inc.
Robert Townsend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
UNIFIED COMMUNICATIONS INCORPORATION IN A CONTACT CENTER
Publication number
20230140674
Publication date
May 4, 2023
Avaya Management L.P.
Kurt H. Haserodt
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
Publication number
20230132143
Publication date
Apr 27, 2023
Vocodia Holdings Corporation
James V. SPOSATO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PRIORITIZING TENANTS FOR A SERVICE FOR A REQU...
Publication number
20230123111
Publication date
Apr 20, 2023
InContact INC.
Harshad AMBEKAR
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD OF REINFORCING GENERAL PURPOSE NATURAL LANGUAGE M...
Publication number
20230110684
Publication date
Apr 13, 2023
SWAMPFOX TECHNOLOGIES, INC.
Sergey A. Razin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL ROUTING BASED ON TECHNICAL SKILLS OF USERS
Publication number
20230089757
Publication date
Mar 23, 2023
Hewlett-Packard Development Company, L.P.
Shameed Sait M A
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Data Aggregation For User Interaction Enhancement
Publication number
20230036923
Publication date
Feb 2, 2023
Zoom Video Communications, Inc.
Xu Hua Li
G06 - COMPUTING CALCULATING COUNTING