Call history

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CPC
H04M2203/551

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/551Call history

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Web-server to host switchboard interfaces
- Patent number 12,301,764
- Issue date May 13, 2025
- 8x8, Inc.
- Zhishen Liu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call screening service for detecting fraudulent inbound/outbound co...
- Patent number 12,273,482
- Issue date Apr 8, 2025
- FIRST ORION CORP.
- Robert Francis Piscopo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of determining topics of a communication
- Patent number 12,219,093
- Issue date Feb 4, 2025
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatically collected device problem information to route and gui...
- Patent number 12,206,818
- Issue date Jan 21, 2025
- Future Dial, Inc.
- George Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User interaction enhancement for contact center
- Patent number 12,143,535
- Issue date Nov 12, 2024
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for processing high frequency callers
- Patent number 12,132,864
- Issue date Oct 29, 2024
- United Services Automobile Association (“USAA”)
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for identifying and handling unwanted callers usi...
- Patent number 12,113,933
- Issue date Oct 8, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced caller identification
- Patent number 12,113,924
- Issue date Oct 8, 2024
- International Business Machines Corporation
- Peeyush Jaiswal
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Network exception systems and methods for packet-switched telephony
- Patent number 12,101,433
- Issue date Sep 24, 2024
- Starlogik IP LLC
- Ari Kahn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods employing graph-derived features for fraud dete...
- Patent number 12,022,024
- Issue date Jun 25, 2024
- PINDROP SECURITY, INC.
- Ricardo Casal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamically providing safe phone numbers for responding to inbound...
- Patent number 12,010,265
- Issue date Jun 11, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call screening service for detecting fraudulent inbound/outbound co...
- Patent number 11,936,806
- Issue date Mar 19, 2024
- FIRST ORION CORP.
- Robert Francis Piscopo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automatically assigning a customer call to an...
- Patent number 11,936,818
- Issue date Mar 19, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Determination and visual display of spoken menus for calls
- Patent number 11,895,269
- Issue date Feb 6, 2024
- Google LLC
- Joseph Joseph Cherukara
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and system for challenging potential unwanted calls
- Patent number 11,889,020
- Issue date Jan 30, 2024
- AT&T Intellectual Property I, L.P.
- Vimal Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
On-vehicle hands-free apparatus, communication control method, and...
- Patent number 11,870,926
- Issue date Jan 9, 2024
- PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
- Jun Hidaka
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Collaborative phone reputation system
- Patent number 11,838,443
- Issue date Dec 5, 2023
- Intel Corporation
- Igor Tatourian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing an interactive voice response syste...
- Patent number 11,825,021
- Issue date Nov 21, 2023
- United Services Automobile Association (“USAA”)
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for simulating multiple call center balancing
- Patent number 11,818,298
- Issue date Nov 14, 2023
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,800,015
- Issue date Oct 24, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automated call-handling and processing
- Patent number 11,792,318
- Issue date Oct 17, 2023
- Allstate Insurance Company
- Clay F. Roberts
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for finding an interaction subset within a set...
- Patent number 11,790,380
- Issue date Oct 17, 2023
- NICE LTD.
- Yuval Shachaf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Data aggregation for user interaction enhancement
- Patent number 11,765,272
- Issue date Sep 19, 2023
- Zoom Video Communications, Inc.
- Xu Hua Li
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Fraud detection in interactive voice response systems
- Patent number 11,748,463
- Issue date Sep 5, 2023
- PINDROP SECURITY, INC.
- Scott Strong
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...
- Publication number 20250126199
- Publication date Apr 17, 2025
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT
- Publication number 20250126205
- Publication date Apr 17, 2025
- VERIZON PATENT AND LICENSING INC.
- Subham BISWAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20250088586
- Publication date Mar 13, 2025
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data Aggregation For User Interaction Prioritization
- Publication number 20250039301
- Publication date Jan 30, 2025
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS
- Publication number 20250023984
- Publication date Jan 16, 2025
- United Services Automobile Association ("USAA")
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NETWORK EXCEPTION SYSTEMS AND METHODS FOR PACKET-SWITCHED TELEPHONY
- Publication number 20250016272
- Publication date Jan 9, 2025
- Starlogik IP LLC
- Ari Kahn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR ASSOCIATING OFFLINE DATA WITH ONLINE ACTIVITY
- Publication number 20240244027
- Publication date Jul 18, 2024
- Outleads Inc.
- Dorin Rosenshine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...
- Publication number 20240214493
- Publication date Jun 27, 2024
- GENESYS CLOUD SERVICES, INC.
- TALEB JOHN MOUSLMANI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...
- Publication number 20240155051
- Publication date May 9, 2024
- FIRST ORION CORP.
- Robert Francis Piscopo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...
- Publication number 20240031478
- Publication date Jan 25, 2024
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20240031481
- Publication date Jan 25, 2024
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data Aggregation For User Interaction Enhancement
- Publication number 20230388421
- Publication date Nov 30, 2023
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20230362303
- Publication date Nov 9, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER EVOLUTION MODEL
- Publication number 20230353676
- Publication date Nov 2, 2023
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATICALLY COLLECTED DEVICE PROBLEM INFORMATION TO ROUTE AND GUI...
- Publication number 20230269326
- Publication date Aug 24, 2023
- FUTURE DIAL, INC.
- George Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS EMPLOYING GRAPH-DERIVED FEATURES FOR FRAUD DETE...
- Publication number 20230254403
- Publication date Aug 10, 2023
- PINDROP SECURITY, INC.
- Ricardo CASAL
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...
- Publication number 20230216952
- Publication date Jul 6, 2023
- FIRST ORION CORP.
- Robert Francis Piscopo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR RAPPORT DETERMINATION
- Publication number 20230206160
- Publication date Jun 29, 2023
- Calabrio, Inc.
- Laura Cattaneo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20230179705
- Publication date Jun 8, 2023
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
- Publication number 20230179709
- Publication date Jun 8, 2023
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR FINDING AN INTERACTION SUBSET WITHIN A SET...
- Publication number 20230177533
- Publication date Jun 8, 2023
- NICE Ltd
- Yuval SHACHAF
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20230078353
- Publication date Mar 16, 2023
- NICE Ltd
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CHALLENGING POTENTIAL UNWANTED CALLS
- Publication number 20230075625
- Publication date Mar 9, 2023
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Vimal Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCED CALLER IDENTIFICATION
- Publication number 20230069102
- Publication date Mar 2, 2023
- International Business Machines Corporation
- Peeyush Jaiswal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DETERMINATION AND VISUAL DISPLAY OF SPOKEN MENUS FOR CALLS
- Publication number 20230066100
- Publication date Mar 2, 2023
- Google LLC
- Joseph Joseph CHERUKARA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Systems and Methods for Automated Call-Handling and Processing
- Publication number 20230048002
- Publication date Feb 16, 2023
- Allstate Insurance Company
- Clay F. Roberts
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Data Aggregation For User Interaction Enhancement
- Publication number 20230036923
- Publication date Feb 2, 2023
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION
- Publication number 20220377174
- Publication date Nov 24, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Call history

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Web-server to host switchboard interfaces

Call screening service for detecting fraudulent inbound/outbound co...

System and method of determining topics of a communication

Automatically collected device problem information to route and gui...

Systems and methods for operating an interactive voice response system

User interaction enhancement for contact center

Customer journey contact linking to determine root cause and loyalty

System and method for processing high frequency callers

System and method for identifying and handling unwanted callers usi...

Enhanced caller identification

Network exception systems and methods for packet-switched telephony

High fidelity call center simulator

Systems and methods for synchronizing agent staffing and customer c...

Techniques for data matching in a contact center system

Systems and methods employing graph-derived features for fraud dete...

Dynamically providing safe phone numbers for responding to inbound...

System and method for redirecting inbound-voice-interactions to dig...

Call screening service for detecting fraudulent inbound/outbound co...

System and method for automatically assigning a customer call to an...

Determination and visual display of spoken menus for calls

Method and system for challenging potential unwanted calls

On-vehicle hands-free apparatus, communication control method, and...

Collaborative phone reputation system

System and method for providing an interactive voice response syste...

Systems and methods for simulating multiple call center balancing

Upfront customer time consideration along with optimized agent desk...

Systems and methods for automated call-handling and processing

Systems and methods for finding an interaction subset within a set...

Data aggregation for user interaction enhancement

Fraud detection in interactive voice response systems

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...

SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

Data Aggregation For User Interaction Prioritization

SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS

NETWORK EXCEPTION SYSTEMS AND METHODS FOR PACKET-SWITCHED TELEPHONY

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

SYSTEM FOR ASSOCIATING OFFLINE DATA WITH ONLINE ACTIVITY

SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...

CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...

SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

Data Aggregation For User Interaction Enhancement

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

CONTACT CENTER EVOLUTION MODEL

AUTOMATICALLY COLLECTED DEVICE PROBLEM INFORMATION TO ROUTE AND GUI...

SYSTEMS AND METHODS EMPLOYING GRAPH-DERIVED FEATURES FOR FRAUD DETE...

CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...

SYSTEMS AND METHODS FOR RAPPORT DETERMINATION

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS

SYSTEMS AND METHODS FOR FINDING AN INTERACTION SUBSET WITHIN A SET...

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

METHOD AND SYSTEM FOR CHALLENGING POTENTIAL UNWANTED CALLS

ENHANCED CALLER IDENTIFICATION

DETERMINATION AND VISUAL DISPLAY OF SPOKEN MENUS FOR CALLS

Systems and Methods for Automated Call-Handling and Processing

Data Aggregation For User Interaction Enhancement

SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION