Membership
Tour
Register
Log in
Call history
Follow
Industry
CPC
H04M2203/551
This industry / category may be too specific. Please go to a parent level for more data
Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2203/00
Aspects of automatic or semi-automatic exchanges
Current Industry
H04M2203/551
Call history
Industries
Overview
Organizations
People
Information
Impact
Patents Grants
last 30 patents
Information
Patent Grant
Call screening service for detecting fraudulent inbound/outbound co...
Patent number
11,936,806
Issue date
Mar 19, 2024
FIRST ORION CORP.
Robert Francis Piscopo
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automatically assigning a customer call to an...
Patent number
11,936,818
Issue date
Mar 19, 2024
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Determination and visual display of spoken menus for calls
Patent number
11,895,269
Issue date
Feb 6, 2024
Google LLC
Joseph Joseph Cherukara
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Method and system for challenging potential unwanted calls
Patent number
11,889,020
Issue date
Jan 30, 2024
AT&T Intellectual Property I, L.P.
Vimal Patel
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
On-vehicle hands-free apparatus, communication control method, and...
Patent number
11,870,926
Issue date
Jan 9, 2024
PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
Jun Hidaka
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Collaborative phone reputation system
Patent number
11,838,443
Issue date
Dec 5, 2023
Intel Corporation
Igor Tatourian
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for providing an interactive voice response syste...
Patent number
11,825,021
Issue date
Nov 21, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for simulating multiple call center balancing
Patent number
11,818,298
Issue date
Nov 14, 2023
United Services Automobile Association (USAA)
Lambros Petropoulos
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Upfront customer time consideration along with optimized agent desk...
Patent number
11,800,015
Issue date
Oct 24, 2023
NICE LTD.
Salil Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for automated call-handling and processing
Patent number
11,792,318
Issue date
Oct 17, 2023
Allstate Insurance Company
Clay F. Roberts
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for finding an interaction subset within a set...
Patent number
11,790,380
Issue date
Oct 17, 2023
NICE LTD.
Yuval Shachaf
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Data aggregation for user interaction enhancement
Patent number
11,765,272
Issue date
Sep 19, 2023
Zoom Video Communications, Inc.
Xu Hua Li
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Fraud detection in interactive voice response systems
Patent number
11,748,463
Issue date
Sep 5, 2023
PINDROP SECURITY, INC.
Scott Strong
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for data matching in a contact center system
Patent number
11,743,388
Issue date
Aug 29, 2023
Afiniti, Ltd.
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call center interface
Patent number
11,729,316
Issue date
Aug 15, 2023
Wells Fargo Bank, N.A.
Stephen M. Ellis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for processing high frequency callers
Patent number
11,722,600
Issue date
Aug 8, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamically providing safe phone numbers for responding to inbound...
Patent number
11,722,597
Issue date
Aug 8, 2023
YOUMAIL, Inc.
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for robust wait time estimation in a multi-skille...
Patent number
11,716,423
Issue date
Aug 1, 2023
Genesys Cloud Services, Inc.
Wei Xun Ter
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for identifying and handling unwanted callers usi...
Patent number
11,695,869
Issue date
Jul 4, 2023
YOUMAIL, Inc.
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Utilizing machine learning with call histories to determine support...
Patent number
11,677,877
Issue date
Jun 13, 2023
CAPITAL ONE SERVICES, LLC
Abdelkadar M'Hamed Benkreira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
High fidelity call center simulator
Patent number
11,671,535
Issue date
Jun 6, 2023
United Services Automobile Association (USAA)
Lambros Petropoulos
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System for associating offline data with online activity
Patent number
11,671,397
Issue date
Jun 6, 2023
Outleads, Inc.
Dorin Rosenshine
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contextual call handling mechanism with learned relationship filter
Patent number
11,665,278
Issue date
May 30, 2023
International Business Machines Corporation
Gregory M. J. H. Tkaczyk
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method of exposing a received message, user terminal performing the...
Patent number
11,659,364
Issue date
May 23, 2023
NHN Entertainment Corporation
Dong Wook Kim
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Using automatically collected device problem information to route a...
Patent number
11,652,918
Issue date
May 16, 2023
Future Dial, Inc.
George Huang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for limiting incoming spam calls
Patent number
11,647,113
Issue date
May 9, 2023
TELUS Communications Inc.
Brian F. G. Bidulock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
Patent number
11,647,120
Issue date
May 9, 2023
INCONTACT INC.
Salil Dhawan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods employing graph-derived features for fraud dete...
Patent number
11,632,460
Issue date
Apr 18, 2023
PINDROP SECURITY, INC.
Ricardo Casal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatically assigning a customer call to an...
Patent number
11,611,660
Issue date
Mar 21, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Identifying and processing, for priority, calls in data communicati...
Patent number
11,611,654
Issue date
Mar 21, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...
Publication number
20240031478
Publication date
Jan 25, 2024
YouMail, Inc
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
Publication number
20240031481
Publication date
Jan 25, 2024
YouMail, Inc
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Data Aggregation For User Interaction Enhancement
Publication number
20230388421
Publication date
Nov 30, 2023
Zoom Video Communications, Inc.
Xu Hua Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
Publication number
20230379410
Publication date
Nov 23, 2023
InContact INC.
Salil DHAWAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20230362303
Publication date
Nov 9, 2023
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER EVOLUTION MODEL
Publication number
20230353676
Publication date
Nov 2, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATICALLY COLLECTED DEVICE PROBLEM INFORMATION TO ROUTE AND GUI...
Publication number
20230269326
Publication date
Aug 24, 2023
FUTURE DIAL, INC.
George Huang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS EMPLOYING GRAPH-DERIVED FEATURES FOR FRAUD DETE...
Publication number
20230254403
Publication date
Aug 10, 2023
PINDROP SECURITY, INC.
Ricardo CASAL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...
Publication number
20230216952
Publication date
Jul 6, 2023
FIRST ORION CORP.
Robert Francis Piscopo
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR RAPPORT DETERMINATION
Publication number
20230206160
Publication date
Jun 29, 2023
Calabrio, Inc.
Laura Cattaneo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
Publication number
20230179705
Publication date
Jun 8, 2023
YouMail, Inc
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
Publication number
20230179709
Publication date
Jun 8, 2023
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEMS AND METHODS FOR FINDING AN INTERACTION SUBSET WITHIN A SET...
Publication number
20230177533
Publication date
Jun 8, 2023
NICE Ltd
Yuval SHACHAF
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
Publication number
20230078353
Publication date
Mar 16, 2023
NICE Ltd
Salil DHAWAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR CHALLENGING POTENTIAL UNWANTED CALLS
Publication number
20230075625
Publication date
Mar 9, 2023
AT&T INTELLECTUAL PROPERTY I, L.P.
Vimal Patel
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ENHANCED CALLER IDENTIFICATION
Publication number
20230069102
Publication date
Mar 2, 2023
International Business Machines Corporation
Peeyush Jaiswal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DETERMINATION AND VISUAL DISPLAY OF SPOKEN MENUS FOR CALLS
Publication number
20230066100
Publication date
Mar 2, 2023
Google LLC
Joseph Joseph CHERUKARA
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Systems and Methods for Automated Call-Handling and Processing
Publication number
20230048002
Publication date
Feb 16, 2023
Allstate Insurance Company
Clay F. Roberts
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Data Aggregation For User Interaction Enhancement
Publication number
20230036923
Publication date
Feb 2, 2023
Zoom Video Communications, Inc.
Xu Hua Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION
Publication number
20220377174
Publication date
Nov 24, 2022
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS
Publication number
20220377175
Publication date
Nov 24, 2022
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Global Dialing Format
Publication number
20220329692
Publication date
Oct 13, 2022
Victor Tokunbo Ojesina
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PRESENCE BASED PRESENTATION OF CALL IDENTIFICATION INFORMATION
Publication number
20220321696
Publication date
Oct 6, 2022
Avaya Management L.P.
Shahana Mogal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20220321702
Publication date
Oct 6, 2022
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
UTILIZING MACHINE LEARNING WITH CALL HISTORIES TO DETERMINE SUPPORT...
Publication number
20220303389
Publication date
Sep 22, 2022
Capital One Services, LLC
Abdelkadar M'Hamed Benkreira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTEXTUAL CALL HANDLING MECHANISM WITH LEARNED RELATIONSHIP FILTER
Publication number
20220294901
Publication date
Sep 15, 2022
International Business Machines Corporation
Gregory M. J. H. Tkaczyk
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY
Publication number
20220272196
Publication date
Aug 25, 2022
CallMiner, Inc.
Michael C. Dwyer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ON-VEHICLE HANDS-FREE APPARATUS, COMMUNICATION CONTROL METHOD, AND...
Publication number
20220201114
Publication date
Jun 23, 2022
Panasonic Intellectual Property Management Co., Ltd.
Jun HIDAKA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
Publication number
20220191327
Publication date
Jun 16, 2022
NICE LTD.
Salil DHAWAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR LIMITING INCOMING SPAM CALLS
Publication number
20220191324
Publication date
Jun 16, 2022
TELUS Communications Inc.
Brian F. G. Bidulock
H04 - ELECTRIC COMMUNICATION TECHNIQUE