Call or contact centers with computer-telephony arrangements

Industry

CPC
H04M3/5183

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5183Call or contact centers with computer-telephony arrangements

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Monitoring and testing of web real-time communications (WebRTC) ses...
- Patent number 12,328,414
- Issue date Jun 10, 2025
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Function-as-a-service for two-way communication systems
- Patent number 12,323,493
- Issue date Jun 3, 2025
- LivePerson, Inc.
- Christian Thum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computing action recommendation system for facilitating real time c...
- Patent number 12,315,498
- Issue date May 27, 2025
- Amazon Technologies, Inc.
- Nicholas Sun
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for determining an on-hold queue position of a...
- Patent number 12,316,805
- Issue date May 27, 2025
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-implemented method and system for response time reduction...
- Patent number 12,316,806
- Issue date May 27, 2025
- ATOS PUBLIC SAFETY, LLC.
- Ioannis Kolaxis
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Programmable contact center device
- Patent number 12,309,321
- Issue date May 20, 2025
- Zoom Communications, Inc.
- Alejandro Paiuk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Controlling access to historical call data
- Patent number 12,300,252
- Issue date May 13, 2025
- MOTOROLA SOLUTIONS, INC.
- Natalie D. Dentel
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Methods and systems for an emergency response digital assistant
- Patent number 12,301,756
- Issue date May 13, 2025
- RAPIDSOS, INC.
- James Patrick Olejar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context data attachment for interface-based communication sessions
- Patent number 12,301,758
- Issue date May 13, 2025
- Amazon Technologies, Inc.
- Siddhartha Shankara Rao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
- Patent number 12,294,675
- Issue date May 6, 2025
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for implementing a cloud-to- enterprise voice app...
- Patent number 12,289,352
- Issue date Apr 29, 2025
- Bank of America Corporation
- Samuel Lubachevsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing a screen switching service during c...
- Patent number RE50410
- Issue date Apr 29, 2025
- CALLGATE CO., LTD.
- Yong Jin Kim
Information Patent Grant
Method, internet of things system, and medium for smart customer se...
- Patent number 12,284,318
- Issue date Apr 22, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Connecting a supervisor device to a contact center engagement
- Patent number 12,282,880
- Issue date Apr 22, 2025
- Zoom Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Machine-learning system for incoming call driver prediction
- Patent number 12,278,929
- Issue date Apr 15, 2025
- Charles Schwab & Co., Inc.
- Nafiseh Saberian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for recommending rules for routing calls
- Patent number 12,271,848
- Issue date Apr 8, 2025
- TALKDESK, INC.
- António Veloso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for centralized multichannel outbound call campai...
- Patent number 12,273,484
- Issue date Apr 8, 2025
- ACQUEON TECHNOLOGIES INC.
- Ashok Raj Susairaju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and internet of things systems for gas operation based on c...
- Patent number 12,273,485
- Issue date Apr 8, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Parallel data provision
- Patent number 12,256,213
- Issue date Mar 18, 2025
- United Services Automobile Association (USAA)
- Rachel Elizabeth Csabi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center mobile messaging
- Patent number 12,256,043
- Issue date Mar 18, 2025
- salesforce, Inc.
- Eugene Lee Lew
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center mobile messaging
- Patent number 12,256,044
- Issue date Mar 18, 2025
- Saleforce, Inc.
- Eugene Lee Lew
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Centralized validation of network call parameters on distributed ne...
- Patent number 12,250,345
- Issue date Mar 11, 2025
- Accelitas, Inc.
- Yi Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for unified autodial campaign management
- Patent number 12,244,767
- Issue date Mar 4, 2025
- ACQUEON TECHNOLOGIES INC
- Ashok Raj Susairaju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center mobile messaging
- Patent number 12,244,768
- Issue date Mar 4, 2025
- salesforce, Inc.
- Eugene Lee Lew
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center mobile messaging
- Patent number 12,238,246
- Issue date Feb 25, 2025
- salesforce, Inc.
- Eugene Lee Lew
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for obtaining emergency data related to emerge...
- Patent number 12,219,653
- Issue date Feb 4, 2025
- RAPIDSOS, INC.
- Nicholas Edward Horelik
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System method and apparatus for combining words and behaviors
- Patent number 12,217,752
- Issue date Feb 4, 2025
- Verint Americas Inc.
- John Kane
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for auditing communication sessions
- Patent number 12,212,715
- Issue date Jan 28, 2025
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for authenticating calls for a call center
- Patent number 12,212,716
- Issue date Jan 28, 2025
- CAPITAL ONE SERVICES, LLC
- Jenny Melendez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatically collected device problem information to route and gui...
- Patent number 12,206,818
- Issue date Jan 21, 2025
- Future Dial, Inc.
- George Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Apparatus and Method For Obtaining Emergency Data Related To Emerge...
- Publication number 20250185122
- Publication date Jun 5, 2025
- RAPIDSOS, INC.
- Nicholas Edward Horelik
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AI Automated Facilitation of Support Agent/Client Interactions in M...
- Publication number 20250159078
- Publication date May 15, 2025
- Bank of America Corporation
- Jennifer Corzo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTHENTICATING CALLS FOR A CALL CENTER
- Publication number 20250159081
- Publication date May 15, 2025
- Capital One Services, LLC
- Jenny Melendez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMIZATION OF A METAVERSE ENVIRONMENT BASED ON CUSTOMER PREFERENCES
- Publication number 20250150533
- Publication date May 8, 2025
- Mitel Networks Corporation
- Logendra Naidoo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
LANGUAGE MODEL FOR ABSTRACTIVE SUMMARIZATION
- Publication number 20250124219
- Publication date Apr 17, 2025
- Twilio Inc.
- Luke Percival de Oliveira
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DEEPFAKE AUDIO DETECTION SYSTEM AND METHOD
- Publication number 20250118294
- Publication date Apr 10, 2025
- Mitel Networks Corporation
- Jithin PG
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TECHNOLOGIES FOR LEVERAGING ARTIFICIAL INTELLIGENCE FOR POST-CALL A...
- Publication number 20250119498
- Publication date Apr 10, 2025
- GENESYS CLOUD SERVICES, INC.
- HariVignesh Ramesh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TECHNOLOGIES FOR LEVERAGING MACHINE LEARNING TO PREDICT EMPATHY FOR...
- Publication number 20250111846
- Publication date Apr 3, 2025
- GENESYS CLOUD SERVICES, INC.
- Mohamed Uvaiz Anwar Batcha
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR INTERACTION ANALYTICS
- Publication number 20250104700
- Publication date Mar 27, 2025
- The Toronto-Dominion Bank
- Michel Henault-Ethier
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...
- Publication number 20250103193
- Publication date Mar 27, 2025
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SUPPORTING CONTACT CENTER
- Publication number 20250097348
- Publication date Mar 20, 2025
- Hitachi, Ltd
- Takashi SUMIYOSHI
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MONITORING APPARATUS AND SYSTEM
- Publication number 20250097669
- Publication date Mar 20, 2025
- DILLON JAMES KORPMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...
- Publication number 20250080651
- Publication date Mar 6, 2025
- NICE Ltd
- Sanketh Sudhakar SHETTY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS
- Publication number 20250071211
- Publication date Feb 27, 2025
- Slava Zhakov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS & METHODS FOR ENHANCED EMERGENCY DATA SHARING
- Publication number 20250056199
- Publication date Feb 13, 2025
- RAPIDSOS, INC.
- Evan Scott BIEGEL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT
- Publication number 20250037128
- Publication date Jan 30, 2025
- Sycurio Limited
- Andrew Peter William Tew
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATED DISCREPANCY DETERMINATION, EXPLAN...
- Publication number 20250005591
- Publication date Jan 2, 2025
- Capital One Services, LLC
- Alexandra Coman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and Method For Obtaining Emergency Data and Providing A M...
- Publication number 20240430983
- Publication date Dec 26, 2024
- RAPIDSOS, INC.
- Michael John Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FUNCTION-AS-A-SERVICE FOR TWO-WAY COMMUNICATION SYSTEMS
- Publication number 20240406271
- Publication date Dec 5, 2024
- LivePerson, Inc.
- Christian Thum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING EMERGING EVENTS
- Publication number 20240378387
- Publication date Nov 14, 2024
- Calabrio, Inc.
- Catherine Bullock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240380843
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ACTIVE VOICE LIVENESS DETECTION SYSTEM
- Publication number 20240363125
- Publication date Oct 31, 2024
- PINDROP SECURITY, INC.
- Elie KHOURY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20240357036
- Publication date Oct 24, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20240357035
- Publication date Oct 24, 2024
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TOTAL SCREEN RECORDING SYSTEM AND METHODS
- Publication number 20240348725
- Publication date Oct 17, 2024
- NICE Ltd
- Viktor LESKO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ENHANCING IN-CALL EXPERIENCE OF CUSTOMERS
- Publication number 20240348726
- Publication date Oct 17, 2024
- Engineer.ai Corp.
- Sachin Dev Duggal
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Call Tagging Using Machine Learning Model
- Publication number 20240346230
- Publication date Oct 17, 2024
- Calabrio, Inc.
- Dylan Morgan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY
- Publication number 20240340377
- Publication date Oct 10, 2024
- Providence St. Joseph Health
- Robin Monks
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES
- Publication number 20240320720
- Publication date Sep 26, 2024
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TRANSACTION FRAUD PREVENTION TOOL
- Publication number 20240323279
- Publication date Sep 26, 2024
- Wells Fargo Bank, N.A.
- John Talbert Jackson
- G06 - COMPUTING CALCULATING COUNTING

Call or contact centers with computer-telephony arrangements

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Monitoring and testing of web real-time communications (WebRTC) ses...

Function-as-a-service for two-way communication systems

Computing action recommendation system for facilitating real time c...

Method and apparatus for determining an on-hold queue position of a...

Computer-implemented method and system for response time reduction...

Programmable contact center device

Controlling access to historical call data

Methods and systems for an emergency response digital assistant

Context data attachment for interface-based communication sessions

Systems for transitioning telephony-based and in-person servicing i...

System and method for implementing a cloud-to- enterprise voice app...

System and method for providing a screen switching service during c...

Method, internet of things system, and medium for smart customer se...

Connecting a supervisor device to a contact center engagement

Machine-learning system for incoming call driver prediction

Systems and methods for recommending rules for routing calls

System and method for centralized multichannel outbound call campai...

Methods and internet of things systems for gas operation based on c...

Parallel data provision

Call center mobile messaging

Call center mobile messaging

Centralized validation of network call parameters on distributed ne...

System and method for unified autodial campaign management

Call center mobile messaging

Call center mobile messaging

Apparatus and method for obtaining emergency data related to emerge...

System method and apparatus for combining words and behaviors

Methods for auditing communication sessions

Systems and methods for authenticating calls for a call center

Automatically collected device problem information to route and gui...

Patents Applicationslast 30 patents

Apparatus and Method For Obtaining Emergency Data Related To Emerge...

AI Automated Facilitation of Support Agent/Client Interactions in M...

SYSTEMS AND METHODS FOR AUTHENTICATING CALLS FOR A CALL CENTER

CUSTOMIZATION OF A METAVERSE ENVIRONMENT BASED ON CUSTOMER PREFERENCES

LANGUAGE MODEL FOR ABSTRACTIVE SUMMARIZATION

DEEPFAKE AUDIO DETECTION SYSTEM AND METHOD

TECHNOLOGIES FOR LEVERAGING ARTIFICIAL INTELLIGENCE FOR POST-CALL A...

TECHNOLOGIES FOR LEVERAGING MACHINE LEARNING TO PREDICT EMPATHY FOR...

SYSTEMS AND METHODS FOR INTERACTION ANALYTICS

COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...

SYSTEM AND METHOD FOR SUPPORTING CONTACT CENTER

MONITORING APPARATUS AND SYSTEM

SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...

REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS

SYSTEMS & METHODS FOR ENHANCED EMERGENCY DATA SHARING

SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT

SYSTEMS AND METHODS FOR AUTOMATED DISCREPANCY DETERMINATION, EXPLAN...

Apparatus and Method For Obtaining Emergency Data and Providing A M...

FUNCTION-AS-A-SERVICE FOR TWO-WAY COMMUNICATION SYSTEMS

SYSTEMS AND METHODS FOR DETECTING EMERGING EVENTS

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

ACTIVE VOICE LIVENESS DETECTION SYSTEM

CONTEXT-AWARE AUDIO INTERFACING

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE

TOTAL SCREEN RECORDING SYSTEM AND METHODS

SYSTEMS AND METHODS FOR ENHANCING IN-CALL EXPERIENCE OF CUSTOMERS

Call Tagging Using Machine Learning Model

EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY

AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES

TRANSACTION FRAUD PREVENTION TOOL