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Call or contact centers with computer-telephony arrangements
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H04M3/5183
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/5183
Call or contact centers with computer-telephony arrangements
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Patents Grants
last 30 patents
Information
Patent Grant
Pervasive advisor for major expenditures
Patent number
11,978,094
Issue date
May 7, 2024
Wells Fargo Bank, N.A.
Balin K. Brandt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for improvements to pre-processing of data for fo...
Patent number
11,968,327
Issue date
Apr 23, 2024
Genesys Cloud Services, Inc.
Chitra Gopalan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for enhanced virtual queuing with access control...
Patent number
11,968,328
Issue date
Apr 23, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Daniel Bohannon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for determining an on-hold queue position of a...
Patent number
11,962,717
Issue date
Apr 16, 2024
United Services Automobile Association (USAA
Gregory David Hansen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Apparatus and method for obtaining emergency data and providing a m...
Patent number
11,956,853
Issue date
Apr 9, 2024
RAPIDSOS, INC.
Michael John Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Analysis of digital voice data in a data-communication server system
Patent number
11,948,577
Issue date
Apr 2, 2024
8x8, Inc.
Zhishen Liu
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and methods for intent—based active callback management usin...
Patent number
11,949,816
Issue date
Apr 2, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Matthew DiMaria
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Programming/data sets via a data-communications server
Patent number
11,949,815
Issue date
Apr 2, 2024
8x8, Inc.
Zhishen Liu
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Language model for abstractive summarization
Patent number
11,941,348
Issue date
Mar 26, 2024
TWILIO INC.
Luke Percival de Oliveira
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Collaborative virtual waiting room with connection modes
Patent number
11,936,813
Issue date
Mar 19, 2024
Zoom Video Communications, Inc.
Vi Dinh Chau
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for enhanced virtual queuing
Patent number
11,936,816
Issue date
Mar 19, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Daniel Bohannon
G07 - CHECKING-DEVICES
Information
Patent Grant
System and method for enhanced virtual queuing
Patent number
11,936,815
Issue date
Mar 19, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Daniel Bohannon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Sentiment-based participation requests for contact center engagements
Patent number
11,922,355
Issue date
Mar 5, 2024
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
11,924,378
Issue date
Mar 5, 2024
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Machine-learning system for incoming call driver prediction
Patent number
11,924,380
Issue date
Mar 5, 2024
Charles Schwab & Co., Inc.
Nafiseh Saberian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for detecting emerging events
Patent number
11,922,122
Issue date
Mar 5, 2024
Calabrio, Inc.
Catherine Bullock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for providing high efficiency, bidirectional mess...
Patent number
11,916,856
Issue date
Feb 27, 2024
JPMorgan Chase Bank, N.A.
Rajeshwari Edamadaka
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for enhanced outbound campaign management
Patent number
11,917,104
Issue date
Feb 27, 2024
ACQUEON TECHNOLOGIES INC.
Ashok Raj Susairaju
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for implementing a cloud-to-enterprise voice appl...
Patent number
11,895,162
Issue date
Feb 6, 2024
Bank of America Corporation
Samuel Lubachevsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Utilizing conversational artificial intelligence to train agents
Patent number
11,893,904
Issue date
Feb 6, 2024
Genesys Cloud Services, Inc.
Dan Stoops
G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information
Patent Grant
Systems and methods for prioritizing emergency calls
Patent number
11,895,272
Issue date
Feb 6, 2024
NICE LTD.
Roman Frenkel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for resolving producer and consumer affinities in...
Patent number
11,888,794
Issue date
Jan 30, 2024
JPMorgan Chase Bank, N.A.
Rajeshwari Edamadaka
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Function-as-a-service for two-way communication systems
Patent number
11,888,941
Issue date
Jan 30, 2024
LivePerson, Inc.
Christian Thum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Profile-based contact center request routing
Patent number
11,882,241
Issue date
Jan 23, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Predictive cross-platform system
Patent number
11,882,240
Issue date
Jan 23, 2024
PayPal, Inc.
Eddie Batlle
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for enhanced call progress assessment and call ro...
Patent number
11,876,930
Issue date
Jan 16, 2024
ACQUEON TECHNOLOGIES INC
Ashok Raj Susairaju
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automated call queue agent conversation item selection
Patent number
11,870,931
Issue date
Jan 9, 2024
Zoom Video Communications, Inc.
Nick Swerdlow
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method for providing a screen switching service during c...
Patent number
RE49796
Issue date
Jan 9, 2024
CALLGATE CO., LTD.
Yong Jin Kim
Information
Patent Grant
System and method for providing a screen switching service during c...
Patent number
RE49795
Issue date
Jan 9, 2024
CALLGATE CO., LTD.
Yong Jin Kim
Patents Applications
last 30 patents
Information
Patent Application
LANGUAGE MODEL FOR ABSTRACTIVE SUMMARIZATION
Publication number
20240152689
Publication date
May 9, 2024
Twilio Inc.
Luke Percival de Oliveira
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION
Publication number
20240155054
Publication date
May 9, 2024
Charles Schwab & Co., Inc.
Nafiseh SABERIAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DUAL-PRONG CALL PROGRESS ASSESSMENT AND ROUTING
Publication number
20240155053
Publication date
May 9, 2024
Acqueon Inc.
Ashok Raj Susairaju
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ADAPTIVE CAMPAIGN MANAGEMENT AND PREDICTIVE CUSTOMER ENGAGEMENT PLA...
Publication number
20240146843
Publication date
May 2, 2024
Acqueon Inc.
Ashish Koul
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS TO MANAGE MODELS FOR CALL DATA
Publication number
20240129405
Publication date
Apr 18, 2024
Capital One Services, LLC
Sara McDole
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Request Routing Based On Contact Center Engagement History
Publication number
20240121340
Publication date
Apr 11, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INFORMATION TRANSMISSION APPARATUS, INFORMATION PROCESSING METHOD,...
Publication number
20240112226
Publication date
Apr 4, 2024
NEC Corporation
Shunya MARUYAMA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR IMPLEMENTING A CLOUD-TO-ENTERPRISE VOICE APPL...
Publication number
20240106872
Publication date
Mar 28, 2024
Bank of America Corporation
Samuel Lubachevsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CENTRALIZED VALIDATION OF NETWORK CALL PARAMETERS ON DISTRIBUTED NE...
Publication number
20240098186
Publication date
Mar 21, 2024
Accelitas, Inc.
Yi Chen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Automated Conference Item Selection
Publication number
20240098178
Publication date
Mar 21, 2024
Zoom Video Communications, Inc.
Nick Swerdlow
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
NETWORK SECURITY LINKAGE
Publication number
20240086978
Publication date
Mar 14, 2024
Wells Fargo Bank, N.A.
Balin Kina Brandt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...
Publication number
20240086044
Publication date
Mar 14, 2024
T-Mobile USA, Inc.
Jonathan Soini
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
Publication number
20240064234
Publication date
Feb 22, 2024
Google LLC
Yuval Baror
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
REAL-TIME CRIME CENTER SOLUTION WITH DISPATCH DIRECTED DIGITAL MEDI...
Publication number
20240064237
Publication date
Feb 22, 2024
Fusus, Inc.
Christopher R. Lindenau
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
NON-VERBAL SENSITIVE DATA AUTHENTICATION
Publication number
20240031476
Publication date
Jan 25, 2024
International Business Machines Corporation
Lisa Seacat DeLuca
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHODS FOR AUDITING COMMUNICATION SESSIONS
Publication number
20240031485
Publication date
Jan 25, 2024
American TEL-A-Systems, Inc.
Thomas V. Curtin
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
COMPUTER-IMPLEMENTED METHOD AND SYSTEM FOR RESPONSE TIME REDUCTION...
Publication number
20240022663
Publication date
Jan 18, 2024
Unify Patente GmbH & Co. KG
Ioannis Kolaxis
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHODS FOR MONITORING AND TESTING REAL-TIME COMMUNICATI...
Publication number
20240007563
Publication date
Jan 4, 2024
Cyara Solutions Pty Ltd
Geoff Willshire
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING
Publication number
20230421696
Publication date
Dec 28, 2023
Virtual Hold Technology Solutions, LLC
Daniel Bohannon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTEXT-AWARE AUDIO INTERFACING
Publication number
20230412733
Publication date
Dec 21, 2023
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATED INTERACTIVE VOICE RESPONSE INTERACTION USING VOICE PROMPT...
Publication number
20230412731
Publication date
Dec 21, 2023
OPTUM, INC.
Brent A. Mundie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR CUSTOMER SERVICE PREDICTION
Publication number
20230394491
Publication date
Dec 7, 2023
Capital One Services, LLC
Lawrence DOUGLAS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT
Publication number
20230388418
Publication date
Nov 30, 2023
Virtual Hold Technology Solutions, LLC
Matthew Donaldson Moller
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ADAPTIVE CLOUD CONVERSATION ECOSYSTEM
Publication number
20230388420
Publication date
Nov 30, 2023
Virtual Hold Technology Solutions, LLC
Matthew Donaldson Moller
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR AN ADAPTIVE CLOUD CONVERSATION PLATFORM
Publication number
20230388419
Publication date
Nov 30, 2023
Virtual Hold Technology Solutions, LLC
Matthew DiMaria
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR PROVIDING RESILIENCY IN INTERACTION SERVICING...
Publication number
20230388256
Publication date
Nov 30, 2023
JPMorgan Chase Bank, N.A.
Rajeshwari EDAMADAKA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT UTILIZING CONVERSA...
Publication number
20230370550
Publication date
Nov 16, 2023
Virtual Hold Technology Solutions, LLC
Robert Harpley
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20230353674
Publication date
Nov 2, 2023
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHO...
Publication number
20230344939
Publication date
Oct 26, 2023
Rakuten Group, Inc.
Kyosuke TOMODA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHO...
Publication number
20230344938
Publication date
Oct 26, 2023
Rakuten Group, Inc.
Kyosuke TOMODA
H04 - ELECTRIC COMMUNICATION TECHNIQUE