Call or contact centers with computer-telephony arrangements

Industry

CPC
H04M3/5183

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5183Call or contact centers with computer-telephony arrangements

Industries

Patents Grantslast 30 patents

Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 12,184,817
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated configuration and deployment of contact center software s...
- Patent number 12,184,490
- Issue date Dec 31, 2024
- Genesys Cloud Services, Inc.
- John Roberts
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive mapping for routing telephone calls
- Patent number 12,184,815
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Kristopher Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer desktop that dynamically adapts to a live multi-channel au...
- Patent number 12,164,755
- Issue date Dec 10, 2024
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for enhanced emergency data sharing
- Patent number 12,167,313
- Issue date Dec 10, 2024
- RAPIDSOS, INC.
- Evan Scott Biegel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center test automation
- Patent number 12,149,655
- Issue date Nov 19, 2024
- MORGAN STANLEY SERVICES GROUP INC.
- Jayashree Phule
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Machine learning-driven servicing interface
- Patent number 12,147,991
- Issue date Nov 19, 2024
- CAPITAL ONE SERVICES, LLC
- Koon Heng Ivan Teo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dual-prong call progress assessment and routing
- Patent number 12,137,185
- Issue date Nov 5, 2024
- ACQUEON TECHNOLOGIES INC
- Ashok Raj Susairaju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice analysis platform for voiceprint tracking and anomaly detection
- Patent number 12,120,262
- Issue date Oct 15, 2024
- Bank of America Corporation
- George Albero
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Non-verbal sensitive data authentication
- Patent number 12,095,944
- Issue date Sep 17, 2024
- International Business Machines Corporation
- Lisa Seacat DeLuca
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
- Patent number 12,081,699
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Proactive listening bot-plus person advice chaining
- Patent number 12,073,443
- Issue date Aug 27, 2024
- Wells Fargo Bank, N.A.
- Balin K. Brandt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Selective performance of automated telephone calls to reduce latenc...
- Patent number 12,075,001
- Issue date Aug 27, 2024
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Interaction effectiveness measurements
- Patent number 12,067,520
- Issue date Aug 20, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Context-aware audio interfacing
- Patent number 12,063,327
- Issue date Aug 13, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Third-party service for suggesting a response to a received message
- Patent number 12,039,545
- Issue date Jul 16, 2024
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Transaction fraud prevention tool
- Patent number 12,041,203
- Issue date Jul 16, 2024
- Wells Fargo Bank, N.A.
- John Talbert Jackson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Total screen recording system and methods
- Patent number 12,041,201
- Issue date Jul 16, 2024
- NICE LTD.
- Viktor Lesko
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for an intelligent scripting engine
- Patent number 12,034,883
- Issue date Jul 9, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automated discrepancy determination, explan...
- Patent number 12,033,161
- Issue date Jul 9, 2024
- CAPITAL ONE SERVICES, LLC
- Alexandra Coman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time contact center speech analytics, with critical call alert...
- Patent number 12,028,486
- Issue date Jul 2, 2024
- Medallia, Inc.
- Wayne Ramprashad
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and methods for monitoring and testing real-time communicati...
- Patent number 12,028,487
- Issue date Jul 2, 2024
- Geoff Willshire
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call tagging using machine learning model
- Patent number 12,019,976
- Issue date Jun 25, 2024
- Calabrio, Inc.
- Dylan Morgan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
On-hold experience
- Patent number 12,015,735
- Issue date Jun 18, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-assisted patient navigation and information systems and me...
- Patent number 12,004,839
- Issue date Jun 11, 2024
- Forge Laboratories, LLC
- Randall S. Hickle
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Grant
Systems and methods for providing multi-modal interaction via user...
- Patent number 12,010,267
- Issue date Jun 11, 2024
- Verizon Patent and Licensing Inc.
- Goldstein D. Daniel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Partial automation of text chat conversations
- Patent number 12,010,268
- Issue date Jun 11, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Bilateral communication in a login-free environment
- Patent number 11,991,311
- Issue date May 21, 2024
- Allstate Insurance Company
- Sean Beavers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring apparatus and system
- Patent number 11,991,591
- Issue date May 21, 2024
- Dillon James Korpman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATED DISCREPANCY DETERMINATION, EXPLAN...
- Publication number 20250005591
- Publication date Jan 2, 2025
- Capital One Services, LLC
- Alexandra Coman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and Method For Obtaining Emergency Data and Providing A M...
- Publication number 20240430983
- Publication date Dec 26, 2024
- RAPIDSOS, INC.
- Michael John Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FUNCTION-AS-A-SERVICE FOR TWO-WAY COMMUNICATION SYSTEMS
- Publication number 20240406271
- Publication date Dec 5, 2024
- LivePerson, Inc.
- Christian Thum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING EMERGING EVENTS
- Publication number 20240378387
- Publication date Nov 14, 2024
- Calabrio, Inc.
- Catherine Bullock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240380843
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ACTIVE VOICE LIVENESS DETECTION SYSTEM
- Publication number 20240363125
- Publication date Oct 31, 2024
- PINDROP SECURITY, INC.
- Elie KHOURY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20240357036
- Publication date Oct 24, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20240357035
- Publication date Oct 24, 2024
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TOTAL SCREEN RECORDING SYSTEM AND METHODS
- Publication number 20240348725
- Publication date Oct 17, 2024
- NICE Ltd
- Viktor LESKO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ENHANCING IN-CALL EXPERIENCE OF CUSTOMERS
- Publication number 20240348726
- Publication date Oct 17, 2024
- Engineer.ai Corp.
- Sachin Dev Duggal
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Call Tagging Using Machine Learning Model
- Publication number 20240346230
- Publication date Oct 17, 2024
- Calabrio, Inc.
- Dylan Morgan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY
- Publication number 20240340377
- Publication date Oct 10, 2024
- Providence St. Joseph Health
- Robin Monks
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES
- Publication number 20240320720
- Publication date Sep 26, 2024
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TRANSACTION FRAUD PREVENTION TOOL
- Publication number 20240323279
- Publication date Sep 26, 2024
- Wells Fargo Bank, N.A.
- John Talbert Jackson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
THIRD-PARTY SERVICE FOR SUGGESTING RESOURCES FOR A RECEIVED MESSAGE
- Publication number 20240320686
- Publication date Sep 26, 2024
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Stream Listening Cache Updater
- Publication number 20240314218
- Publication date Sep 19, 2024
- Capital One Services, LLC
- Prateek Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MONITORING AND TESTING OF WEB REAL-TIME COMMUNICATIONS (WEBRTC) SES...
- Publication number 20240314241
- Publication date Sep 19, 2024
- Cyara Solutions Pty Ltd
- Geoff Willshire
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS
- Publication number 20240305715
- Publication date Sep 12, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Lead Management System and Methods Thereof
- Publication number 20240303677
- Publication date Sep 12, 2024
- loanDepot.com, LLC
- Anthony Li Hsieh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PERVASIVE ADVISOR FOR MAJOR EXPENDITURES
- Publication number 20240289849
- Publication date Aug 29, 2024
- Wells Fargo Bank, N.A.
- Balin K. Brandt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Computer-Assisted Patient Navigation and Information Systems and Me...
- Publication number 20240277227
- Publication date Aug 22, 2024
- Forge Laboratories, LLC
- Randall S. Hickle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A User Device To An Agent Device At A Contact Center
- Publication number 20240259496
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Programmable Contact Center Device
- Publication number 20240251037
- Publication date Jul 25, 2024
- Zoom Video Communications, Inc.
- Alejandro Paiuk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...
- Publication number 20240236236
- Publication date Jul 11, 2024
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Call Tagging Using Machine Learning Model
- Publication number 20240193347
- Publication date Jun 13, 2024
- Calabrio, Inc
- Dylan Morgan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Modifying Queue Positions Of Users Of A Virtual Waiting Room
- Publication number 20240187525
- Publication date Jun 6, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR UNIFIED AUTODIAL CAMPAIGN MANAGEMENT
- Publication number 20240187523
- Publication date Jun 6, 2024
- Acqueon Inc.
- Ashok Raj Susairaju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A Supervisor Device To A Contact Center Engagement
- Publication number 20240161043
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240163372
- Publication date May 16, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING

Call or contact centers with computer-telephony arrangements

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Data analysis, filter and presentation techniques for call manageme...

Automated configuration and deployment of contact center software s...

Predictive mapping for routing telephone calls

Computer desktop that dynamically adapts to a live multi-channel au...

Systems and methods for enhanced emergency data sharing

System and method for contact center test automation

Machine learning-driven servicing interface

Dual-prong call progress assessment and routing

Voice analysis platform for voiceprint tracking and anomaly detection

Non-verbal sensitive data authentication

Systems for transitioning telephony-based and in-person servicing i...

Proactive listening bot-plus person advice chaining

Selective performance of automated telephone calls to reduce latenc...

Interaction effectiveness measurements

Context-aware audio interfacing

Third-party service for suggesting a response to a received message

Transaction fraud prevention tool

Total screen recording system and methods

Systems and methods for an intelligent scripting engine

Systems and methods for automated discrepancy determination, explan...

Real-time contact center speech analytics, with critical call alert...

System and methods for monitoring and testing real-time communicati...

System and method for managing customer call-backs

Call tagging using machine learning model

On-hold experience

Computer-assisted patient navigation and information systems and me...

Systems and methods for providing multi-modal interaction via user...

Partial automation of text chat conversations

Bilateral communication in a login-free environment

Monitoring apparatus and system

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR AUTOMATED DISCREPANCY DETERMINATION, EXPLAN...

Apparatus and Method For Obtaining Emergency Data and Providing A M...

FUNCTION-AS-A-SERVICE FOR TWO-WAY COMMUNICATION SYSTEMS

SYSTEMS AND METHODS FOR DETECTING EMERGING EVENTS

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

ACTIVE VOICE LIVENESS DETECTION SYSTEM

CONTEXT-AWARE AUDIO INTERFACING

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE

TOTAL SCREEN RECORDING SYSTEM AND METHODS

SYSTEMS AND METHODS FOR ENHANCING IN-CALL EXPERIENCE OF CUSTOMERS

Call Tagging Using Machine Learning Model

EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY

AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES

TRANSACTION FRAUD PREVENTION TOOL

THIRD-PARTY SERVICE FOR SUGGESTING RESOURCES FOR A RECEIVED MESSAGE

Stream Listening Cache Updater

MONITORING AND TESTING OF WEB REAL-TIME COMMUNICATIONS (WEBRTC) SES...

PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS

Lead Management System and Methods Thereof

PERVASIVE ADVISOR FOR MAJOR EXPENDITURES

Computer-Assisted Patient Navigation and Information Systems and Me...

Connecting A User Device To An Agent Device At A Contact Center

Programmable Contact Center Device

System and Method for Improved Remote Collaboration During a Call

METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...

Call Tagging Using Machine Learning Model

Modifying Queue Positions Of Users Of A Virtual Waiting Room

SYSTEM AND METHOD FOR UNIFIED AUTODIAL CAMPAIGN MANAGEMENT

Connecting A Supervisor Device To A Contact Center Engagement

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...