Customer service

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G06Q30/016

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GPHYSICS G06Computing G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR G06Q30/00Commerce

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G06Q30/016Customer service

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Patents Grantslast 30 patents

Information Patent Grant
Personalized customer service for ridehail vehicle passengers
- Patent number 12,198,144
- Issue date Jan 14, 2025
- GM CRUISE HOLDINGS LLC
- Theresa Foy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for generating scores for predicting probabilitie...
- Patent number 12,198,052
- Issue date Jan 14, 2025
- CLARI INC.
- Xin Xu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Corrective notification to account for delay or error in updating d...
- Patent number 12,197,428
- Issue date Jan 14, 2025
- Avalara, Inc.
- Gregory T. Kavounas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for improved access to customer registration in...
- Patent number 12,200,488
- Issue date Jan 14, 2025
- T-Mobile USA, Inc.
- Paul Avetoom
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User-defined external support request routing platform
- Patent number 12,199,841
- Issue date Jan 14, 2025
- Atlassian Pty Ltd.
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managing multifaceted, implicit goals through dialogue
- Patent number 12,190,212
- Issue date Jan 7, 2025
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Categorizing audio calls based on machine learning models
- Patent number 12,192,409
- Issue date Jan 7, 2025
- SAP SE
- Anh Burton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer advocacy through a virtual assistant coupled to a contact...
- Patent number 12,190,868
- Issue date Jan 7, 2025
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-tenant dispute services
- Patent number 12,182,841
- Issue date Dec 31, 2024
- PayPal, Inc.
- Prashant Jamkhedkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Diagnostic system for motor vehicles
- Patent number 12,183,135
- Issue date Dec 31, 2024
- Bayerische Motoren Werke Aktiengesellschaft
- Johannes Schwarz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Service management system for processing a request
- Patent number 12,182,823
- Issue date Dec 31, 2024
- CAPITAL ONE SERVICES, LLC
- Jude Pierre Anasta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Remote airline agent on-demand
- Patent number 12,175,475
- Issue date Dec 24, 2024
- United Airlines, Inc.
- Robert Bence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Fraudulent claims detection system
- Patent number 12,175,480
- Issue date Dec 24, 2024
- United Services Automobile Association (USAA)
- David Patrick Dixon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for omnichannel text—based interaction transfer
- Patent number 12,175,488
- Issue date Dec 24, 2024
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for cross-channel communication management
- Patent number 12,169,843
- Issue date Dec 17, 2024
- United Services Automobile Association (USAA)
- Yuibi Fujimoto
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Time-series analytics for database management systems
- Patent number 12,169,517
- Issue date Dec 17, 2024
- OWN DATA COMPANY LTD.
- Yehonatan Mazar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Shared vehicle service providing method performed by server communi...
- Patent number 12,168,460
- Issue date Dec 17, 2024
- SOS LAB CO., LTD
- Jun Hwan Jang
- B60 - VEHICLES IN GENERAL
Information Patent Grant
Machine learning systems and methods to corroborate and forecast us...
- Patent number 12,164,409
- Issue date Dec 10, 2024
- Citicorp Credit Services, Inc. (USA)
- Rajendra Kishore Thota
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Repair/replace and labour hours determination
- Patent number 12,165,111
- Issue date Dec 10, 2024
- TRACTABLE LIMITED
- Razvan Ranca
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Computer desktop that dynamically adapts to a live multi-channel au...
- Patent number 12,164,755
- Issue date Dec 10, 2024
- T-Mobile USA, Inc.
- Jonathan Soini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods to utilize text representations of conversations
- Patent number 12,165,649
- Issue date Dec 10, 2024
- United Services Automobile Association (“USAA”)
- Zakery L. Johnson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Online technical capability system and method
- Patent number 12,160,461
- Issue date Dec 3, 2024
- ONLINE READINESS, LLC
- Jay C. Sample
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Facilitating an automated, interactive, conversational troubleshoot...
- Patent number 12,154,117
- Issue date Nov 26, 2024
- Hewlett Packard Enterprise Development LP
- Mainak Das
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System, method, and computer program for using machine learning to...
- Patent number 12,156,089
- Issue date Nov 26, 2024
- Amdocs Development Limited
- Jean-Marc Eric Ohayon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Non-transitory computer-readable storage medium, server, service sy...
- Patent number 12,155,804
- Issue date Nov 26, 2024
- Brother Kogyo Kabushiki Kaisha
- Kasumi Hirose
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Assistance on the go
- Patent number 12,154,119
- Issue date Nov 26, 2024
- Allstate Insurance Company
- Tara Cavallaro Kozlowski
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Speech recognition for providing assistance during customer interac...
- Patent number 12,153,613
- Issue date Nov 26, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for enhanced customer support experiences
- Patent number 12,154,118
- Issue date Nov 26, 2024
- United Services Automobile Association (USAA)
- Yevgeniy Viatcheslavovich Khmelev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Machine learning-driven servicing interface
- Patent number 12,147,991
- Issue date Nov 19, 2024
- CAPITAL ONE SERVICES, LLC
- Koon Heng Ivan Teo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic after call survey and campaign-based customer feedback co...
- Patent number 12,148,002
- Issue date Nov 19, 2024
- OnePIN, Inc.
- Feyzi Celik
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
OPTICAL IDENTIFICATION OF TELECOMMUNICATIONS EQUIPMENT
- Publication number 20250037138
- Publication date Jan 30, 2025
- Level 3 Communications, LLC
- Jeffrey K. Storey
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER-BASED SYSTEM FOR PRODUCT INITIATION
- Publication number 20250029158
- Publication date Jan 23, 2025
- Wells Fargo Bank, N.A.
- Brenda Sue Christmas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE SMART ANSWERING ARCHITECTURE
- Publication number 20250029114
- Publication date Jan 23, 2025
- SoundHound AI IP, LLC
- Timothy P. Stonehocker
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MACHINE LEARNING SYSTEMS AND METHODS TO CORROBORATE AND FORECAST US...
- Publication number 20250028619
- Publication date Jan 23, 2025
- CITICORP CREDIT SERVICES, INC. (USA)
- Rajendra Kishore THOTA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
APPARATUSES, SYSTEMS, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR LE...
- Publication number 20250029112
- Publication date Jan 23, 2025
- Wells Fargo Bank, N.A.
- Naga Jyothi Avusingi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
FEEDBACK FOR DATA TRANSACTIONS
- Publication number 20250029113
- Publication date Jan 23, 2025
- Motorola Mobility LLC
- Krishnan Raghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING AN AI SALESPERSON
- Publication number 20250029115
- Publication date Jan 23, 2025
- Ethan John Petroka
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
- Publication number 20250030769
- Publication date Jan 23, 2025
- Twilio Inc.
- Jeffrey Lawson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
APPARATUS AND METHOD FOR PROVIDING SERVICE
- Publication number 20250029116
- Publication date Jan 23, 2025
- LG ELECTRONICS INC.
- Yong-Hoan KWON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CARE TOPIC COVERAGE DETERMINATION AND COACHING
- Publication number 20250021988
- Publication date Jan 16, 2025
- T-Mobile USA, Inc.
- Joel Werdell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DATA HARMONIZATION ACROSS MULTIPLE SOURCES
- Publication number 20250021541
- Publication date Jan 16, 2025
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Prince Paulraj
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTI-CLIENT SERVICE SYSTEM PLATFORM
- Publication number 20250021987
- Publication date Jan 16, 2025
- HubSpot, Inc.
- Jared Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USI...
- Publication number 20250005033
- Publication date Jan 2, 2025
- SalesForce.com, Inc.
- Gautam Vasudev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DOMAIN ADAPTION FOR SERVICE REQUESTS USING A GENERATIVE ADVERSARIAL...
- Publication number 20250005590
- Publication date Jan 2, 2025
- ORACLE INTERNATIONAL CORPORATION
- Praphul Singh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATED DISCREPANCY DETERMINATION, EXPLAN...
- Publication number 20250005591
- Publication date Jan 2, 2025
- Capital One Services, LLC
- Alexandra Coman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
FAMILIARITY INDEX FOR USER AUTHENTICATION
- Publication number 20250005577
- Publication date Jan 2, 2025
- Wells Fargo Bank, N.A.
- Vamshi Krishnam Raju Bollepally
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME MONITORING SYSTEM OF HOME APPLIANCES SOLD BY REGION AND M...
- Publication number 20240430121
- Publication date Dec 26, 2024
- LG ELECTRONICS INC.
- Yong Hoan KWON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UTILIZING MACHINE LEARNING WITH SELF-SUPPORT ACTIONS TO DETERMINE S...
- Publication number 20240430180
- Publication date Dec 26, 2024
- Capital One Services, LLC
- Joshua EDWARDS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR GENERATING AND DISPLAYING VIRTUAL MANUFACTU...
- Publication number 20240428471
- Publication date Dec 26, 2024
- Toyota Motor North America, Inc.
- Nick Anthony Megariotis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USER INTERFACE FOR RECURRING TRANSACTION MANAGEMENT
- Publication number 20240428325
- Publication date Dec 26, 2024
- Ramp Business Corporation
- Ori Ephraim Goldfield
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
APPARATUS AND METHOD OF MONITORING PRODUCT PLACEMENT WITHIN A SHOPP...
- Publication number 20240417941
- Publication date Dec 19, 2024
- Walmart Apollo, LLC
- Donald R. High
- B60 - VEHICLES IN GENERAL
Information Patent Application
CHATBOT FOR REVIEWING INSURANCE CLAIMS COMPLAINTS
- Publication number 20240412294
- Publication date Dec 12, 2024
- State Farm Mutual Automobile Insurance Company
- Joseph Robert Brannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF EVALUATING RESPONSES PROVIDED BY LARGE LANGUAG...
- Publication number 20240412226
- Publication date Dec 12, 2024
- Microsoft Technology Licensing, LLC
- Kartik MATHUR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SPEECH RECOGNITION FOR PROVIDING ASSISTANCE DURING CUSTOMER INTERAC...
- Publication number 20240403347
- Publication date Dec 5, 2024
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INQUIRY PROCESSING DEVICE AND INQUIRY PROCESSING METHOD
- Publication number 20240403838
- Publication date Dec 5, 2024
- Nabtesco Corporation
- Tomohiro HAMAKUBO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Automatic Aftercall Directory And Phonebook Entry Advertising
- Publication number 20240403912
- Publication date Dec 5, 2024
- OnePIN, Inc.
- Feyzi CELIK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SELF-PROVISIONING HUMANOID FOR AUTOMATED CUSTOMER SUPPORT
- Publication number 20240394721
- Publication date Nov 28, 2024
- Cisco Technology, Inc.
- David C. White
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Automatic After Call Application Download Platform
- Publication number 20240386461
- Publication date Nov 21, 2024
- OnePIN, Inc.
- Feyzi CELIK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GENERATING AND USING DIGITAL PRODUCT TOKENS TO REPRESENT DIGITAL AN...
- Publication number 20240386149
- Publication date Nov 21, 2024
- Zazzle Inc.
- Robert I. BEAVER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM
- Publication number 20240362674
- Publication date Oct 31, 2024
- OnePIN, Inc.
- Feyzi CELIK
- G06 - COMPUTING CALCULATING COUNTING

Customer service

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Personalized customer service for ridehail vehicle passengers

System and method for generating scores for predicting probabilitie...

Corrective notification to account for delay or error in updating d...

Systems and methods for improved access to customer registration in...

User-defined external support request routing platform

Managing multifaceted, implicit goals through dialogue

Categorizing audio calls based on machine learning models

Customer advocacy through a virtual assistant coupled to a contact...

Multi-tenant dispute services

Diagnostic system for motor vehicles

Service management system for processing a request

Remote airline agent on-demand

Fraudulent claims detection system

System and method for omnichannel text—based interaction transfer

Systems and methods for cross-channel communication management

Time-series analytics for database management systems

Shared vehicle service providing method performed by server communi...

Machine learning systems and methods to corroborate and forecast us...

Repair/replace and labour hours determination

Computer desktop that dynamically adapts to a live multi-channel au...

Systems and methods to utilize text representations of conversations

Online technical capability system and method

Facilitating an automated, interactive, conversational troubleshoot...

System, method, and computer program for using machine learning to...

Non-transitory computer-readable storage medium, server, service sy...

Assistance on the go

Speech recognition for providing assistance during customer interac...

System and method for enhanced customer support experiences

Machine learning-driven servicing interface

Automatic after call survey and campaign-based customer feedback co...

Patents Applicationslast 30 patents

OPTICAL IDENTIFICATION OF TELECOMMUNICATIONS EQUIPMENT

COMPUTER-BASED SYSTEM FOR PRODUCT INITIATION

ARTIFICIAL INTELLIGENCE SMART ANSWERING ARCHITECTURE

MACHINE LEARNING SYSTEMS AND METHODS TO CORROBORATE AND FORECAST US...

APPARATUSES, SYSTEMS, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR LE...

FEEDBACK FOR DATA TRANSACTIONS

SYSTEM AND METHOD FOR PROVIDING AN AI SALESPERSON

SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION

APPARATUS AND METHOD FOR PROVIDING SERVICE

CUSTOMER CARE TOPIC COVERAGE DETERMINATION AND COACHING

DATA HARMONIZATION ACROSS MULTIPLE SOURCES

MULTI-CLIENT SERVICE SYSTEM PLATFORM

CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USI...

DOMAIN ADAPTION FOR SERVICE REQUESTS USING A GENERATIVE ADVERSARIAL...

SYSTEMS AND METHODS FOR AUTOMATED DISCREPANCY DETERMINATION, EXPLAN...

FAMILIARITY INDEX FOR USER AUTHENTICATION

REAL-TIME MONITORING SYSTEM OF HOME APPLIANCES SOLD BY REGION AND M...

UTILIZING MACHINE LEARNING WITH SELF-SUPPORT ACTIONS TO DETERMINE S...

SYSTEMS AND METHODS FOR GENERATING AND DISPLAYING VIRTUAL MANUFACTU...

USER INTERFACE FOR RECURRING TRANSACTION MANAGEMENT

APPARATUS AND METHOD OF MONITORING PRODUCT PLACEMENT WITHIN A SHOPP...

CHATBOT FOR REVIEWING INSURANCE CLAIMS COMPLAINTS

SYSTEM AND METHOD OF EVALUATING RESPONSES PROVIDED BY LARGE LANGUAG...

SPEECH RECOGNITION FOR PROVIDING ASSISTANCE DURING CUSTOMER INTERAC...

INQUIRY PROCESSING DEVICE AND INQUIRY PROCESSING METHOD

Automatic Aftercall Directory And Phonebook Entry Advertising

SELF-PROVISIONING HUMANOID FOR AUTOMATED CUSTOMER SUPPORT

Automatic After Call Application Download Platform

GENERATING AND USING DIGITAL PRODUCT TOKENS TO REPRESENT DIGITAL AN...

INTERACTIVE CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM