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G06Q30/016
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Computing
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DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
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G06Q30/016
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Patents Grants
last 30 patents
Information
Patent Grant
Adaptive real time modeling and scoring
Patent number
11,972,455
Issue date
Apr 30, 2024
Zeta Global Corp.
Pavan Korada
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interactive error user interface
Patent number
11,972,438
Issue date
Apr 30, 2024
Ebay Inc.
Dileep Kumar Basam
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for automating support services
Patent number
11,972,215
Issue date
Apr 30, 2024
JPMorgan Chase Bank, N.A.
Kevin J McNamara
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Query response machine learning technology system
Patent number
11,972,437
Issue date
Apr 30, 2024
SAP SE
Chongyao Wang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Customer assistance device
Patent number
D1025063
Issue date
Apr 30, 2024
Indyme Solutions, LLC
Joseph Budano
D14 - Recording, communication, or information retrieval equipment
Information
Patent Grant
Sales productivity enhancement using offline to online account targ...
Patent number
11,966,937
Issue date
Apr 23, 2024
EMC IP Holding Company LLC
Or Herman-Saffar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatically tagging customer messages using...
Patent number
11,966,698
Issue date
Apr 23, 2024
CHATDESK, INC.
Aneto Okonkwo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Adaptive virtual intelligent agent
Patent number
11,966,855
Issue date
Apr 23, 2024
Justin London
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Service quality evaluation method and terminal device
Patent number
11,966,872
Issue date
Apr 23, 2024
Huawei Technologies Co., Ltd.
Bin Wu
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Multi-task deep learning of customer demand
Patent number
11,966,927
Issue date
Apr 23, 2024
ADP, Inc.
Min Xiao
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Proposal system, method, and computer-readable storage medium for s...
Patent number
11,961,134
Issue date
Apr 16, 2024
Canon Kabushiki Kaisha
Masataka Yoshida
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method to gauge agent self-assessment effectiveness in a...
Patent number
11,961,031
Issue date
Apr 16, 2024
NICE LTD.
Harshit Kumar Sharma
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Generating and presenting user insights in association with user-to...
Patent number
11,961,014
Issue date
Apr 16, 2024
ROYAL BANK OF CANADA
Anas Desouky
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intelligent stereo garage system based on Internet+ and vehicle par...
Patent number
11,954,616
Issue date
Apr 9, 2024
SHANDONG UNIVERSITY OF SCIENCE AND TECHNOLOGY
Tao Sui
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Dynamic test suite creation using event communications from customers
Patent number
11,954,693
Issue date
Apr 9, 2024
Lenovo Global Technology (United States) Inc.
Paola Martinez Morales
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Mitigating user dissatisfaction related to a product
Patent number
11,954,692
Issue date
Apr 9, 2024
International Business Machines Corporation
Sujoy Roy
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for configuring an ID reader using a mobile device
Patent number
11,948,042
Issue date
Apr 2, 2024
Cognex Corporation
Carl W. Gerst
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Ranking of messages in dialogs using fixed point operations
Patent number
11,947,604
Issue date
Apr 2, 2024
International Business Machines Corporation
Haggai Roitman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for providing enhanced security features in a v...
Patent number
11,949,800
Issue date
Apr 2, 2024
Bank of America Corporation
Tushar Agarwal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing customer call-backs
Patent number
11,948,153
Issue date
Apr 2, 2024
Massachusetts Mutual Life Insurance Company
John Karlen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Computer-based systems configured for post-interaction data provisi...
Patent number
11,948,154
Issue date
Apr 2, 2024
CAPITAL ONE SERVICES, LLC
Abhay Donthi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for customer journey orchestration
Patent number
11,947,446
Issue date
Apr 2, 2024
Adobe Inc.
Mukul Lamba
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing disposal recommendation for a vehic...
Patent number
11,948,161
Issue date
Apr 2, 2024
CAPITAL ONE SERVICES, LLC
Staevan Duckworth
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Adaptive response timer system and method
Patent number
11,941,640
Issue date
Mar 26, 2024
Quiq, Inc.
Michael A. Myer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Information processing system, service system, and electronic devic...
Patent number
11,941,091
Issue date
Mar 26, 2024
Seiko Epson Corporation
Jun Takasawa
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Queue management system utilizing virtual service providers
Patent number
11,941,642
Issue date
Mar 26, 2024
ACF Technologies, Inc.
Jose Gregorio Mora
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Description support device and description support method
Patent number
11,942,086
Issue date
Mar 26, 2024
PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
Natsuki Saeki
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system to manage technical support sessions using histor...
Patent number
11,941,641
Issue date
Mar 26, 2024
EMC IP Holding Company LLC
Parminder Singh Sethi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing photo-based estimation
Patent number
11,941,703
Issue date
Mar 26, 2024
The Toronto Dominion Bank
Denny Devasia Kuruvilla
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Cognitive analysis of public communications
Patent number
11,935,522
Issue date
Mar 19, 2024
CAPITAL ONE SERVICES, LLC
Lokesh Vijay Kumar
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
AUTOMATED REQUEST PROCESSING USING ENSEMBLE MACHINE LEARNING FRAMEWORK
Publication number
20240143915
Publication date
May 2, 2024
Dell Products L.P.
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR AUTOMATIC ENTITY RECOGNITION IN CUSTOMER S...
Publication number
20240143925
Publication date
May 2, 2024
Uniphore Technologies, Inc.
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INFORMATION PROCESSING APPARATUS AND INFORMATION PROCESSING METHOD
Publication number
20240144291
Publication date
May 2, 2024
ZOZO, Inc.
A43 - FOOTWEAR
Information
Patent Application
HUMANOID SYSTEM FOR AUTOMATED CUSTOMER SUPPORT
Publication number
20240135388
Publication date
Apr 25, 2024
Cisco Technology, Inc.
David C. White
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
REPRESENTATIVE CLIENT DEVICES IN A CONTACT CENTER ENVIRONMENT
Publication number
20240137445
Publication date
Apr 25, 2024
State Farm Mutual Automobile Insurance Company
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
USE OF CUSTOMER ENGAGEMENT DATA TO IDENTIFY AND CORRECT SOFTWARE PR...
Publication number
20240119462
Publication date
Apr 11, 2024
Microsoft Technology Licensing, LLC
Karl BUHARIWALA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
User Experience by Detecting Unusual User Call Frequency
Publication number
20240119384
Publication date
Apr 11, 2024
Goldman Sachs & Co. LLC
Saurabh Kumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ISSUE TRACKING SYSTEM WITH AUTOMATED TICKET GENERATION
Publication number
20240112196
Publication date
Apr 4, 2024
ATLASSIAN PTY LTD
Ankesh Khemani
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Artificial Intelligence Based Topic Detection
Publication number
20240112197
Publication date
Apr 4, 2024
Bank of America Corporation
Mahesha Bharatha Herath
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
Publication number
20240113948
Publication date
Apr 4, 2024
ATLASSIAN PTY LTD
Rahul Gupta
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Identifying and Resolving Consumer Transactions Using Consumer Call...
Publication number
20240112195
Publication date
Apr 4, 2024
Bank of America Corporation
Sam William Christian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
FRAUD DETECTION USING EMOTION-BASED DEEP LEARNING MODEL
Publication number
20240112198
Publication date
Apr 4, 2024
Wells Fargo Bank, N.A.
Abhishek Kumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR AN INTERACTIVE CUSTOMER INTERFACE UTILIZING...
Publication number
20240104457
Publication date
Mar 28, 2024
Wells Fargo Bank, N.A.
Nathan COLES
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
LOST ITEM RECOVERY WITH REPORTING AND NOTIFYING SYSTEM
Publication number
20240095752
Publication date
Mar 21, 2024
Chargerback, Inc.
Brian Colodny
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION
Publication number
20240098149
Publication date
Mar 21, 2024
Twilio Inc.
Jeffrey Lawson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPONENT REPLACEMENT FRAMEWORK
Publication number
20240095683
Publication date
Mar 21, 2024
Dell Products L.P.
David J. Linsey
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNICAL SUPPORT SERVICE LOCATION RECOMMENDATION USING MACHINE LEA...
Publication number
20240095750
Publication date
Mar 21, 2024
Dell Products L.P.
Bijan Kumar Mohanty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
HIGH FIDELITY PREDICTIONS OF SERVICE TICKET ESCALATION
Publication number
20240095560
Publication date
Mar 21, 2024
SupportLogic, Inc.
Zach Riddle
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATICALLY PREDICTING DISPATCH-RELATED DATA USING MACHINE LEARNI...
Publication number
20240095751
Publication date
Mar 21, 2024
Dell Products L.P.
Divya Maddi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPUTER DESKTOP THAT DYNAMICALLY ADAPTS TO A LIVE MULTI-CHANNEL AU...
Publication number
20240086044
Publication date
Mar 14, 2024
T-Mobile USA, Inc.
Jonathan Soini
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MULTI - CHANNEL DYNAMIC ADVERTISEMENT SYSTEM
Publication number
20240086955
Publication date
Mar 14, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
USER-LINKED FEATURES FOR IMAGE CAPTURE DEVICE
Publication number
20240089582
Publication date
Mar 14, 2024
GoPro, Inc.
Clark Weber
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR SUGGESTING AND GENERATING A CUSTOMER SERVICE...
Publication number
20240078559
Publication date
Mar 7, 2024
Verint Americas Inc.
Grant Anderson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR ALERTING PROVIDERS TO INEFFECTIVE OR UNDER EF...
Publication number
20240079120
Publication date
Mar 7, 2024
Xact Laboratories, LLC
Rob Todd
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OVERRIDING CONTROL OF MOTORIZED TRANSPORT UNIT SYSTEMS, DEVICES AND...
Publication number
20240068189
Publication date
Feb 29, 2024
Walmart Apollo, LLC
Donald R. High
B60 - VEHICLES IN GENERAL
Information
Patent Application
SYSTEM AND METHOD FOR TEXT-BASED DELIVERY OF SALES PROMOTIONS
Publication number
20240070698
Publication date
Feb 29, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHODS FOR AUTOMATING ACTIONS USING TEXT REDIRECTION
Publication number
20240070700
Publication date
Feb 29, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SCHEDULING AUTOMATED WORKFLOWS TO CONSERVE COMPUTING RESOURCES
Publication number
20240070679
Publication date
Feb 29, 2024
ZenDesk, Inc.
Sanjeev Kumar Biswas
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ACCELERATED VIRTUAL CARD PAYMENTS IN B2B TRANSACTIONS
Publication number
20240070647
Publication date
Feb 29, 2024
MasterCard International Incorporated
Anthony Debellis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPONENT, DOMESTIC APPLIANCE, SYSTEM AND METHOD
Publication number
20240062220
Publication date
Feb 22, 2024
BSH HAUSGERÄTE GMBH
Frederic Dubois
A47 - FURNITURE DOMESTIC ARTICLES OR APPLIANCES COFFEE MILLS SPICE MILLS SUCT...