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Interactive dialogue design tools, features or methods
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H04M2203/355
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ELECTRICITY
H04
Electric communication
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TELEPHONIC COMMUNICATION
H04M2203/00
Aspects of automatic or semi-automatic exchanges
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H04M2203/355
Interactive dialogue design tools, features or methods
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Patents Grants
last 30 patents
Information
Patent Grant
Delayed responses by computational assistant
Patent number
12,141,672
Issue date
Nov 12, 2024
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Virtual assistant architecture for natural language understanding i...
Patent number
12,003,668
Issue date
Jun 4, 2024
Interactions LLC
Yoryos Yeracaris
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Modular emergency communication flow management system
Patent number
11,974,207
Issue date
Apr 30, 2024
RAPIDSOS, INC.
Henry Katz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Electronic device providing response to voice input, and method and...
Patent number
11,854,570
Issue date
Dec 26, 2023
Samsung Electronics Co., Ltd.
Ji-hye Chung
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Contact center customization in data communications systems
Patent number
11,805,206
Issue date
Oct 31, 2023
8x8, Inc.
Nick Holland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Delayed responses by computational assistant
Patent number
11,790,207
Issue date
Oct 17, 2023
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Technologies for incorporating an augmented voice communication int...
Patent number
11,765,269
Issue date
Sep 19, 2023
Genesys Cloud Services, Inc.
Leonid Vymenets
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Prompt list context generator
Patent number
11,758,044
Issue date
Sep 12, 2023
INTRADO CORPORATION
Terry Olson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intelligent agent assistant for natural language understanding in a...
Patent number
11,743,378
Issue date
Aug 29, 2023
Interactions LLC
Michael Johnston
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Virtual assistant architecture for natural language understanding i...
Patent number
11,606,463
Issue date
Mar 14, 2023
Interactions LLC
Yoryos Yeracaris
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Delayed responses by computational assistant
Patent number
11,521,037
Issue date
Dec 6, 2022
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center customization in data communications systems
Patent number
11,503,159
Issue date
Nov 15, 2022
8x8, Inc.
Nick Holland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Modular emergency communication flow management system
Patent number
11,496,874
Issue date
Nov 8, 2022
RAPIDSOS, INC.
Henry Katz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Technologies for incorporating an augmented voice communication int...
Patent number
11,228,682
Issue date
Jan 18, 2022
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Prompt list modification
Patent number
11,212,387
Issue date
Dec 28, 2021
INTRADO CORPORATION
Terry Olson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Monitoring and listening tools across omni-channel inputs in a grap...
Patent number
11,201,964
Issue date
Dec 14, 2021
TALKDESK, INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for extracting domain model for dynamic dialog co...
Patent number
11,172,063
Issue date
Nov 9, 2021
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center customization in data communications systems
Patent number
11,089,158
Issue date
Aug 10, 2021
8x8, Inc.
Nick Holland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for multi-language communication sequencing
Patent number
11,054,970
Issue date
Jul 6, 2021
Scott P. Bauer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Delayed responses by computational assistant
Patent number
11,048,995
Issue date
Jun 29, 2021
Google LLC
Yariv Adan
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method for dynamic dialog control for contact center system
Patent number
11,019,205
Issue date
May 25, 2021
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for mapping a customer journey to a category
Patent number
10,956,914
Issue date
Mar 23, 2021
NICE LTD.
Hila Kneller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Customer experience options in a graphically interactive voice resp...
Patent number
10,944,870
Issue date
Mar 9, 2021
TALKDESK, INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Artificial intelligence for a graphically interactive voice respons...
Patent number
10,897,538
Issue date
Jan 19, 2021
TALKDESK INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interactive server, control method thereof, and interactive system
Patent number
10,891,968
Issue date
Jan 12, 2021
Samsung Electronics Co., Ltd.
Ji-hye Chung
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Computerized system for geographically splitting traffic for a grap...
Patent number
10,827,069
Issue date
Nov 3, 2020
TALKDESK INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interactive voice response system design, development and testing tool
Patent number
10,812,654
Issue date
Oct 20, 2020
AT&T Intellectual Property I, L.P.
Louis Wozniak
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Managing a set of offers using a dialogue
Patent number
10,755,317
Issue date
Aug 25, 2020
International Business Machines Corporation
Swaminathan Balasubramanian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Parameter collection and automatic dialog generation in dialog systems
Patent number
10,733,983
Issue date
Aug 4, 2020
Google LLC
Ilya Gennadyevich Gelfenbeyn
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Dynamic topic guidance in the context of multi-round conversation
Patent number
10,726,333
Issue date
Jul 28, 2020
International Business Machines Corporation
Keke Cai
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
Modular Emergency Communication Flow Management System
Publication number
20240292201
Publication date
Aug 29, 2024
RAPIDSOS, INC.
Henry KATZ
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ELECTRONIC DEVICE PROVIDING RESPONSE TO VOICE INPUT, AND METHOD AND...
Publication number
20240096345
Publication date
Mar 21, 2024
Samsung Electronics Co., Ltd.
Ji-hye CHUNG
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
DELAYED RESPONSES BY COMPUTATIONAL ASSISTANT
Publication number
20240005125
Publication date
Jan 4, 2024
Google LLC
Yariv Adan
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
AUTOMATED INTERACTIVE VOICE RESPONSE INTERACTION USING VOICE PROMPT...
Publication number
20230412731
Publication date
Dec 21, 2023
OPTUM, INC.
Brent A. Mundie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DELAYED RESPONSES BY COMPUTATIONAL ASSISTANT
Publication number
20230054023
Publication date
Feb 23, 2023
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...
Publication number
20220103685
Publication date
Mar 31, 2022
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
DELAYED RESPONSES BY COMPUTATIONAL ASSISTANT
Publication number
20210279548
Publication date
Sep 9, 2021
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAP...
Publication number
20210227074
Publication date
Jul 22, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...
Publication number
20210203782
Publication date
Jul 1, 2021
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
AGENT SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
Publication number
20210136211
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE S...
Publication number
20210136217
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GRAPHICAL PROGRAMMING AND TRANSLATION IN A GRAPHICALLY INTERACTIVE...
Publication number
20210136219
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER JOURNEY SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPON...
Publication number
20210136212
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GEOGRAPHICAL TRAFFIC SPLITTER FOR A GRAPHICALLY INTERACTIVE VOICE R...
Publication number
20210136215
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAP...
Publication number
20210136220
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM FOR VISUAL-BASED PROGRAMMING OF SELF-SERVICE WORKFLOW
Publication number
20210136221
Publication date
May 6, 2021
Talkdesk, Inc
David Falé
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
BROWSER APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SY...
Publication number
20210136214
Publication date
May 6, 2021
Talkdesk, Inc.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DATA EXPLORER FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
Publication number
20210136218
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE S...
Publication number
20210136210
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MODULAR APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SY...
Publication number
20210136213
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER SATISFACTION SCORE PRIORITY FOR A GRAPHICALLY INTERACTIVE...
Publication number
20210136216
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VISUAL-BASED PROGRAMMING FOR SELF-SERVICE WORKFLOW
Publication number
20210136223
Publication date
May 6, 2021
TALKDESK INC.
David Falé
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTERACTIVE SERVER, CONTROL METHOD THEREOF, AND INTERACTIVE SYSTEM
Publication number
20210118463
Publication date
Apr 22, 2021
Samsung Electronics Co., Ltd.
Ji-hye CHUNG
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
COMPUTERIZED SYSTEM FOR AGENT SCORING IN AN INTERACTIVE VOICE RESPO...
Publication number
20210084152
Publication date
Mar 18, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM FOR CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIV...
Publication number
20210084156
Publication date
Mar 18, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPUTERIZED BROWSER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RES...
Publication number
20210084153
Publication date
Mar 18, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPUTERIZED SYSTEM FOR A POLY-LINGUAL APPLICATION FOR A GRAPHICALL...
Publication number
20210084154
Publication date
Mar 18, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM FOR PRIORITIZING A CALL BY SCORES FOR A GRAPHICALLY INTERACT...
Publication number
20210084157
Publication date
Mar 18, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM FOR INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE...
Publication number
20210084158
Publication date
Mar 18, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DATA EXPLORER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE S...
Publication number
20210084159
Publication date
Mar 18, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING