Operator skill based call distribution

Industry

CPC
H04M3/5233

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5233Operator skill based call distribution

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Technologies for adaptive predictive routing in contact center systems
- Patent number 12,225,159
- Issue date Feb 11, 2025
- Genesys Cloud Services, Inc.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for smart gas personalized feedback service and internet of...
- Patent number 12,225,160
- Issue date Feb 11, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing support to user of autonomous vehic...
- Patent number 12,206,822
- Issue date Jan 21, 2025
- GM CRUISE HOLDINGS LLC
- Livia Johanna
- B60 - VEHICLES IN GENERAL
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive mapping for routing telephone calls
- Patent number 12,184,815
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Kristopher Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for capturing data of actions
- Patent number 12,177,381
- Issue date Dec 24, 2024
- salesforce, Inc.
- Molly Mahar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Unified communications call routing and decision based on integrate...
- Patent number 12,166,923
- Issue date Dec 10, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
- Patent number 12,147,924
- Issue date Nov 19, 2024
- Genesys Cloud Services, Inc.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 12,143,536
- Issue date Nov 12, 2024
- American Express Travel Related Service Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Configurable dynamic call routing and matching system
- Patent number 12,132,866
- Issue date Oct 29, 2024
- Gridspace Inc.
- Anthony Scodary
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 12,120,268
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamically creating a contact address to customer support based on...
- Patent number 12,117,890
- Issue date Oct 15, 2024
- Dell Products L.P.
- Karthik Ranganathan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic precision queue routing
- Patent number 12,101,440
- Issue date Sep 24, 2024
- United Services Automobile Association (USAA)
- Joseph Reed Lewis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context-aware audio interfacing
- Patent number 12,063,327
- Issue date Aug 13, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a multistage task assignment s...
- Patent number 12,008,494
- Issue date Jun 11, 2024
- Afiniti, Ltd.
- David J. Delellis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Calculating an estimated wait time at a contact center
- Patent number 11,991,314
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for determining a likelihood of a lead conversi...
- Patent number 11,977,996
- Issue date May 7, 2024
- REVAGENCY IP, LLC
- Brad L. Anderson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods relating to routing incoming interactions in a...
- Patent number 11,968,329
- Issue date Apr 23, 2024
- Robert Kassel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for routing communications within a contact ce...
- Patent number 11,943,391
- Issue date Mar 26, 2024
- TALKDESK, INC.
- António Pedro Dourado de Moura Veloso
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Message routing in a contact center
- Patent number 11,936,808
- Issue date Mar 19, 2024
- Avaya Management L.P.
- Philip McCann
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatically assigning a customer call to an...
- Patent number 11,936,818
- Issue date Mar 19, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 11,902,468
- Issue date Feb 13, 2024
- American Express Travel Related Services Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Unified communications call routing and decision based on integrate...
- Patent number 11,889,026
- Issue date Jan 30, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for a work distribution service
- Patent number 11,882,242
- Issue date Jan 23, 2024
- TWILIO INC.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,876,931
- Issue date Jan 16, 2024
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Augmented intelligence for profile-matched call center routing
- Patent number 11,870,936
- Issue date Jan 9, 2024
- United Services Automobile Association (USAA)
- Thomas Wayne Schwarz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
MACHINE LEARNING TECHNIQUES FOR INTENT-BASED ROUTING OF CALLER COMM...
- Publication number 20250063120
- Publication date Feb 20, 2025
- Wayfair LLC
- Duncan Renfrow-Symon
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20250047789
- Publication date Feb 6, 2025
- Afiniti, Ltd.
- Umut Demirtas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...
- Publication number 20250039303
- Publication date Jan 30, 2025
- Cisco Technology, Inc.
- Arunabh Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...
- Publication number 20250030801
- Publication date Jan 23, 2025
- ORACLE INTERNATIONAL CORPORATION
- Prateek Pramod KATAGERI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20250023986
- Publication date Jan 16, 2025
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM
- Publication number 20250016269
- Publication date Jan 9, 2025
- Gridspace Inc.
- Anthony Scodary
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20240357036
- Publication date Oct 24, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A User Device To An Agent Device At A Contact Center
- Publication number 20240259496
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20240259497
- Publication date Aug 1, 2024
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Priority Score-Based Connection Of User Device To Agent Device
- Publication number 20240259498
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...
- Publication number 20240244139
- Publication date Jul 18, 2024
- Avaya Management L.P.
- Anirudh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ADAPTIVE COMPUTER-ASSISTANCE PROMPTS
- Publication number 20240236237
- Publication date Jul 11, 2024
- VERIZON PATENT AND LICENSING INC.
- RajeshKhanna SINGA RAMALINGAM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING
- Publication number 20240205336
- Publication date Jun 20, 2024
- GENESYS CLOUD SERVICES, INC.
- Emir Muñoz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MESSAGE ROUTING IN A CONTACT CENTER
- Publication number 20240187518
- Publication date Jun 6, 2024
- Avaya Management L.P.
- Philip McCann
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Calculating An Estimated Wait Time At A Contact Center
- Publication number 20240171681
- Publication date May 23, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
- Publication number 20240146845
- Publication date May 2, 2024
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20240129408
- Publication date Apr 18, 2024
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
- Publication number 20240121341
- Publication date Apr 11, 2024
- Twilio Inc.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20240089376
- Publication date Mar 14, 2024
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20240073320
- Publication date Feb 29, 2024
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF...
- Publication number 20240056527
- Publication date Feb 15, 2024
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING SUPPORT TO USER OF AUTONOMOUS VEHIC...
- Publication number 20240015248
- Publication date Jan 11, 2024
- GM Cruise Holdings LLC
- Livia Johanna
- B60 - VEHICLES IN GENERAL
Information Patent Application
SYSTEM AND METHOD FOR MATCHING A CUSTOMER AND A CUSTOMER SERVICE AS...
- Publication number 20240005336
- Publication date Jan 4, 2024
- HRB Innovations, Inc.
- Eric R. Roebuck
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20230412733
- Publication date Dec 21, 2023
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20230283717
- Publication date Sep 7, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS FOR SMART GAS CALL CENTER FEEDBACK MANAGEMENT AND INTERNET...
- Publication number 20230254409
- Publication date Aug 10, 2023
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING

Operator skill based call distribution

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Technologies for adaptive predictive routing in contact center systems

Method for smart gas personalized feedback service and internet of...

System and method for providing support to user of autonomous vehic...

Virtual caller system

System and method for managing routing of customer calls to agents

Predictive mapping for routing telephone calls

Method and system for capturing data of actions

Unified communications call routing and decision based on integrate...

Communications system for automatically routing data communications...

Method and system for dynamic adaptive routing of deferrable work i...

Intelligent matching of a user to an agent for a communication session

Configurable dynamic call routing and matching system

Techniques for benchmarking performance in a contact center system

Matching using agent/caller sensitivity to performance

Dynamically creating a contact address to customer support based on...

Dynamic precision queue routing

Context-aware audio interfacing

System and method for managing customer call-backs

Techniques for behavioral pairing in a multistage task assignment s...

Calculating an estimated wait time at a contact center

Systems and methods for determining a likelihood of a lead conversi...

Systems and methods relating to routing incoming interactions in a...

Method and apparatus for routing communications within a contact ce...

Message routing in a contact center

System and method for automatically assigning a customer call to an...

Intelligent matching of a user to an agent for a communication session

Unified communications call routing and decision based on integrate...

System and method for a work distribution service

Techniques for benchmarking pairing strategies in a contact center...

Augmented intelligence for profile-matched call center routing

Patents Applicationslast 30 patents

MACHINE LEARNING TECHNIQUES FOR INTENT-BASED ROUTING OF CALLER COMM...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...

ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

System and method for generating an expandable pool of virtual agen...

CONTEXT-AWARE AUDIO INTERFACING

Calculating An Estimated Wait Time

Connecting A User Device To An Agent Device At A Contact Center

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

Priority Score-Based Connection Of User Device To Agent Device

BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...

SYSTEMS AND METHODS FOR ADAPTIVE COMPUTER-ASSISTANCE PROMPTS

SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING

MESSAGE ROUTING IN A CONTACT CENTER

Calculating An Estimated Wait Time At A Contact Center

UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

VIRTUAL CALLER SYSTEM

METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF...

SYSTEM AND METHOD FOR PROVIDING SUPPORT TO USER OF AUTONOMOUS VEHIC...

SYSTEM AND METHOD FOR MATCHING A CUSTOMER AND A CUSTOMER SERVICE AS...

CONTEXT-AWARE AUDIO INTERFACING

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

METHODS FOR SMART GAS CALL CENTER FEEDBACK MANAGEMENT AND INTERNET...