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H04M3/5233
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/5233
Operator skill based call distribution
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Patents Grants
last 30 patents
Information
Patent Grant
Systems and methods for determining a likelihood of a lead conversi...
Patent number
11,977,996
Issue date
May 7, 2024
REVAGENCY IP, LLC
Brad L. Anderson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods relating to routing incoming interactions in a...
Patent number
11,968,329
Issue date
Apr 23, 2024
Robert Kassel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for routing communications within a contact ce...
Patent number
11,943,391
Issue date
Mar 26, 2024
TALKDESK, INC.
António Pedro Dourado de Moura Veloso
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Message routing in a contact center
Patent number
11,936,808
Issue date
Mar 19, 2024
Avaya Management L.P.
Philip McCann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatically assigning a customer call to an...
Patent number
11,936,818
Issue date
Mar 19, 2024
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intelligent matching of a user to an agent for a communication session
Patent number
11,902,468
Issue date
Feb 13, 2024
American Express Travel Related Services Company, Inc.
Stuart Rolinson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Unified communications call routing and decision based on integrate...
Patent number
11,889,026
Issue date
Jan 30, 2024
8x8, Inc.
Bryan R. Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for a work distribution service
Patent number
11,882,242
Issue date
Jan 23, 2024
TWILIO INC.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
Patent number
11,876,931
Issue date
Jan 16, 2024
Afiniti, Ltd.
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Augmented intelligence for profile-matched call center routing
Patent number
11,870,936
Issue date
Jan 9, 2024
United Services Automobile Association (USAA)
Thomas Wayne Schwarz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods for smart gas call center feedback management and Internet...
Patent number
11,870,937
Issue date
Jan 9, 2024
Chengdu Qinchuan IoT Technology Co., Ltd.
Zehua Shao
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Matching using agent/caller sensitivity to performance
Patent number
11,863,708
Issue date
Jan 2, 2024
Afiniti, Ltd.
Ittai Kan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for forecasting inbound telecommunications asso...
Patent number
11,856,143
Issue date
Dec 26, 2023
CAASTLE, INC.
Avinash Singh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Virtual caller system
Patent number
11,849,070
Issue date
Dec 19, 2023
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Template-based management of telecommunications services
Patent number
11,849,071
Issue date
Dec 19, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Limiting contact in a networked contact center environment
Patent number
11,831,809
Issue date
Nov 28, 2023
8x8, Inc.
Robert Townsend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method to supply contact center resources during overflow state usi...
Patent number
11,818,296
Issue date
Nov 14, 2023
Mitel Networks Corporation
Jonathan Braganza
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatic agent assistance based on real-time...
Patent number
11,818,290
Issue date
Nov 14, 2023
eGain Communications Corporation
Varsha Thalange
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Multi-channel hybrid models for efficient routing
Patent number
11,818,297
Issue date
Nov 14, 2023
Intuit Inc.
Prarit Lamba
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for matching a customer and a customer service as...
Patent number
11,803,861
Issue date
Oct 31, 2023
HRB Innovations, Inc.
Eric R. Roebuck
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Reconnection routing for service sessions
Patent number
11,792,091
Issue date
Oct 17, 2023
United Services Automobile Association (USAA)
David Alexander Lilley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Predictive screen recording
Patent number
11,792,325
Issue date
Oct 17, 2023
NICE LTD.
Ofir Mecayten
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Virtual assistant interface for call routing
Patent number
11,785,141
Issue date
Oct 10, 2023
United Services Automobile Association (USAA)
Philip Ryan Jensen
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems and methods for workforce management system deployment
Patent number
11,783,246
Issue date
Oct 10, 2023
TALKDESK, INC.
Richard Lawrence
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Apparatuses and methods involving an integrated contact center
Patent number
11,778,093
Issue date
Oct 3, 2023
8x8, Inc.
Justin Driemeyer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods relating to predictive routing and occupancy ba...
Patent number
11,778,099
Issue date
Oct 3, 2023
Genesys Cloud Services, Inc.
Emir Munoz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Performance metric recommendations for handling multi-party electro...
Patent number
11,758,048
Issue date
Sep 12, 2023
Optum, Inc.
Jun Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Predictive mapping for routing telephone calls
Patent number
11,750,744
Issue date
Sep 5, 2023
United Services Automobile Association (USAA)
Kristopher Williams
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Database allocation and analytics for service call centers
Patent number
11,750,743
Issue date
Sep 5, 2023
United Services Automobile Association (“USAA”)
Vijay Jayapalan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing routing of customer calls to agents
Patent number
11,736,617
Issue date
Aug 22, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
Publication number
20240146845
Publication date
May 2, 2024
8x8, Inc.
Bryan R. Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
Publication number
20240129408
Publication date
Apr 18, 2024
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
STUART ROLINSON
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Publication number
20240121341
Publication date
Apr 11, 2024
Twilio Inc.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
Publication number
20240089376
Publication date
Mar 14, 2024
Afiniti, Ltd.
Ittai KAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VIRTUAL CALLER SYSTEM
Publication number
20240073320
Publication date
Feb 29, 2024
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF...
Publication number
20240056527
Publication date
Feb 15, 2024
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Zehua SHAO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING SUPPORT TO USER OF AUTONOMOUS VEHIC...
Publication number
20240015248
Publication date
Jan 11, 2024
GM Cruise Holdings LLC
Livia Johanna
B60 - VEHICLES IN GENERAL
Information
Patent Application
SYSTEM AND METHOD FOR MATCHING A CUSTOMER AND A CUSTOMER SERVICE AS...
Publication number
20240005336
Publication date
Jan 4, 2024
HRB Innovations, Inc.
Eric R. Roebuck
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTEXT-AWARE AUDIO INTERFACING
Publication number
20230412733
Publication date
Dec 21, 2023
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
Publication number
20230283717
Publication date
Sep 7, 2023
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS FOR SMART GAS CALL CENTER FEEDBACK MANAGEMENT AND INTERNET...
Publication number
20230254409
Publication date
Aug 10, 2023
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Zehua SHAO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Publication number
20230208975
Publication date
Jun 29, 2023
Intuit Inc.
Prarit LAMBA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PREDICTIVE SCREEN RECORDING
Publication number
20230179712
Publication date
Jun 8, 2023
NICE Ltd
Ofir Mecayten
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS ASSO...
Publication number
20230146271
Publication date
May 11, 2023
CaaStle, Inc.
Avinash SINGH
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT
Publication number
20230143269
Publication date
May 11, 2023
8x8, Inc.
Robert Townsend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PASSIVELY QUALIFYING CONTACTS
Publication number
20230120358
Publication date
Apr 20, 2023
Journey.ai
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
WORK ASSIGNMENT INTEGRATION
Publication number
20230097311
Publication date
Mar 30, 2023
Avaya Management L.P.
Stephen D. Smith
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TEMPLATE-BASED MANAGEMENT OF TELECOMMUNICATIONS SERVICES
Publication number
20230088554
Publication date
Mar 23, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS RELATING TO ROUTING INCOMING INTERACTIONS IN A...
Publication number
20230085756
Publication date
Mar 23, 2023
Genesys Cloud Services, Inc.
ROBERT KASSEL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING E...
Publication number
20230070860
Publication date
Mar 9, 2023
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and System for Capturing Data of Actions
Publication number
20230056392
Publication date
Feb 23, 2023
SalesForce.com, Inc.
Molly MAHAR
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHODS FOR DYNAMICALLY ROUTING AND RATING CUSTOMER SERV...
Publication number
20230050482
Publication date
Feb 16, 2023
Capital One Services, LLC
Cruz Vargas
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Publication number
20230033748
Publication date
Feb 2, 2023
Intuit Inc.
Prarit LAMBA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...
Publication number
20230029707
Publication date
Feb 2, 2023
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
Publication number
20220407962
Publication date
Dec 22, 2022
8x8, Inc.
Bryan R. Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VIRTUAL CALLER SYSTEM
Publication number
20220407963
Publication date
Dec 22, 2022
Express Scripts Strategic Development, Inc.
Christopher M. Myers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Predictive Customer Satisfaction System And Method
Publication number
20220383329
Publication date
Dec 1, 2022
Dialpad, Inc.
Etienne Manderscheid
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS RELATING TO PREDICTIVE ROUTING AND OCCUPANCY BA...
Publication number
20220360669
Publication date
Nov 10, 2022
Genesys Cloud Services, Inc.
Emir Munoz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ON-DEMAND CONTACT CENTER ELECTRONIC COMMUNICATION SYSTEM AND METHOD
Publication number
20220337703
Publication date
Oct 20, 2022
Jonathan Braganza
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR PROCESSING MEDI...
Publication number
20220319678
Publication date
Oct 6, 2022
Change Healthcare Holdings LLC
Jaison Harada
G06 - COMPUTING CALCULATING COUNTING