related to call centers

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H04M2203/40

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/40related to call centers

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Contact center customization in data communications systems
- Patent number 12,206,821
- Issue date Jan 21, 2025
- 8x8, Inc.
- Nick Holland
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephone answering service support system, telephone answering ser...
- Patent number 12,190,264
- Issue date Jan 7, 2025
- Rakuten Group, Inc.
- Kazutaka Kitamura
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 12,184,814
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Speaker recognition in the call center
- Patent number 12,175,983
- Issue date Dec 24, 2024
- PINDROP SECURITY, INC.
- Ellie Khoury
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent assist design—autoplay
- Patent number 12,177,383
- Issue date Dec 24, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,170,743
- Issue date Dec 17, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
- Patent number 12,147,924
- Issue date Nov 19, 2024
- Genesys Cloud Services, Inc.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 12,143,536
- Issue date Nov 12, 2024
- American Express Travel Related Service Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice and speech recognition for call center feedback and quality a...
- Patent number 12,132,865
- Issue date Oct 29, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Member activity across channels
- Patent number 12,132,856
- Issue date Oct 29, 2024
- United Services Automobile Association
- Keith Wilson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for intelligent call agent evaluations
- Patent number 12,113,934
- Issue date Oct 8, 2024
- FMR LLC
- Bryan Dempsey
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Objective training and evaluation
- Patent number 12,107,995
- Issue date Oct 1, 2024
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 12,101,439
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice and speech recognition for call center feedback and quality a...
- Patent number 12,088,761
- Issue date Sep 10, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Intent analysis for call center response generation
- Patent number 12,081,700
- Issue date Sep 3, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice service routing system for accessibility
- Patent number 12,063,258
- Issue date Aug 13, 2024
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for recommending dialog flow modifications at a...
- Patent number 12,058,288
- Issue date Aug 6, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method to formulate effective energy breaks in a contact...
- Patent number 12,056,649
- Issue date Aug 6, 2024
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Artificial intelligence payment timing models
- Patent number 12,051,077
- Issue date Jul 30, 2024
- Wells Fargo Bank, N.A.
- Shawn Anthony Hetrick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Selective aggregation of enqueued nodes into a subnetwork for simul...
- Patent number 12,052,390
- Issue date Jul 30, 2024
- Avaya Management L.P.
- Manish Negi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,028,485
- Issue date Jul 2, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Heuristic document verification and real time deposit engine
- Patent number 12,020,307
- Issue date Jun 25, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Partial automation of text chat conversations
- Patent number 12,010,268
- Issue date Jun 11, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contact center fault diagnostics
- Patent number 12,001,304
- Issue date Jun 4, 2024
- CYARA SOLUTIONS PTY LTD
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Limiting query distribution within an agent group based on skip cri...
- Patent number 11,991,313
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM
- Publication number 20250039299
- Publication date Jan 30, 2025
- NICE Ltd
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...
- Publication number 20250039303
- Publication date Jan 30, 2025
- Cisco Technology, Inc.
- Arunabh Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...
- Publication number 20250030801
- Publication date Jan 23, 2025
- ORACLE INTERNATIONAL CORPORATION
- Prateek Pramod KATAGERI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20250023985
- Publication date Jan 16, 2025
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY
- Publication number 20250023928
- Publication date Jan 16, 2025
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20250023986
- Publication date Jan 16, 2025
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...
- Publication number 20250008021
- Publication date Jan 2, 2025
- JPMorgan Chase Bank, N.A.
- Venkata GUNNU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS
- Publication number 20240430116
- Publication date Dec 26, 2024
- Orbit Group Partners Inc.
- Robert Owen Hahn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...
- Publication number 20240428150
- Publication date Dec 26, 2024
- NICE Ltd
- Priyanka PADALALU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20240422263
- Publication date Dec 19, 2024
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240414270
- Publication date Dec 12, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Predicting Contact Center Agent Demand Using Multiple Modeling Engines
- Publication number 20240362550
- Publication date Oct 31, 2024
- Zoom Video Communications, Inc.
- Qiumin Dong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE PAYMENT TIMING MODELS
- Publication number 20240338712
- Publication date Oct 10, 2024
- Wells Fargo Bank, N.A.
- Shawn Anthony Hetrick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR RECOMMENDING DIALOG FLOW MODIFICATIONS AT A...
- Publication number 20240333837
- Publication date Oct 3, 2024
- Kore.ai, Inc.
- Rajkumar KONERU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS O...
- Publication number 20240330828
- Publication date Oct 3, 2024
- GENESYS CLOUD SERVICES, INC.
- ANKIT PAT
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240311263
- Publication date Sep 19, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS
- Publication number 20240305715
- Publication date Sep 12, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20240291919
- Publication date Aug 29, 2024
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...
- Publication number 20240283868
- Publication date Aug 22, 2024
- GENESYS CLOUD SERVICES, INC.
- THERESE M. FERRIS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR RECOMMENDING DIALOG FLOW MODIFICATIONS AT A...
- Publication number 20240267464
- Publication date Aug 8, 2024
- Kore.ai, Inc.
- Rajkumar KONERU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GENERATING ACTION PLANS FOR AGENTS UTILIZING PERCEPTION GAP DATA FR...
- Publication number 20240267465
- Publication date Aug 8, 2024
- QUALTRICS, LLC
- Matthew Primmer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IM...
- Publication number 20240242143
- Publication date Jul 18, 2024
- NICE Ltd
- Harshad AMBEKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20240236235
- Publication date Jul 11, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SPEAKER RECOGNITION IN THE CALL CENTER
- Publication number 20240212688
- Publication date Jun 27, 2024
- PINDROP SECURITY, INC.
- Ellie KHOURY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...
- Publication number 20240214493
- Publication date Jun 27, 2024
- GENESYS CLOUD SERVICES, INC.
- TALEB JOHN MOUSLMANI
- G06 - COMPUTING CALCULATING COUNTING

related to call centers

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Contact center customization in data communications systems

Telephone answering service support system, telephone answering ser...

Learning based metric determination and clustering for service routing

Speaker recognition in the call center

Agent assist design—autoplay

Systems and methods for handling customer conversations at a contac...

Communications system for automatically routing data communications...

Method and system for dynamic adaptive routing of deferrable work i...

Intelligent matching of a user to an agent for a communication session

Customer journey contact linking to determine root cause and loyalty

Voice and speech recognition for call center feedback and quality a...

Member activity across channels

Matching using agent/caller sensitivity to performance

Systems and methods for intelligent call agent evaluations

Objective training and evaluation

System and method for identifying themes in interactive communications

Voice and speech recognition for call center feedback and quality a...

Intent analysis for call center response generation

Voice service routing system for accessibility

Systems and methods for recommending dialog flow modifications at a...

System and method to formulate effective energy breaks in a contact...

Artificial intelligence payment timing models

Selective aggregation of enqueued nodes into a subnetwork for simul...

Systems and methods for synchronizing agent staffing and customer c...

Integrated representative profile data in contact center environment

Heuristic document verification and real time deposit engine

Partial automation of text chat conversations

System and method for redirecting inbound-voice-interactions to dig...

System and method for contact center fault diagnostics

Limiting query distribution within an agent group based on skip cri...

Patents Applicationslast 30 patents

SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM

ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...

ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...

SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS

SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

System and method for generating an expandable pool of virtual agen...

Predicting Contact Center Agent Demand Using Multiple Modeling Engines

ARTIFICIAL INTELLIGENCE PAYMENT TIMING MODELS

SYSTEMS AND METHODS FOR RECOMMENDING DIALOG FLOW MODIFICATIONS AT A...

SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS O...

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...

Calculating An Estimated Wait Time

SYSTEMS AND METHODS FOR RECOMMENDING DIALOG FLOW MODIFICATIONS AT A...

GENERATING ACTION PLANS FOR AGENTS UTILIZING PERCEPTION GAP DATA FR...

COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IM...

System and Method for Improved Remote Collaboration During a Call

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

SPEAKER RECOGNITION IN THE CALL CENTER

SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...