related to call centers

Industry

CPC
H04M2203/40

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/40related to call centers

Industries

Patents Grantslast 30 patents

Information Patent Grant
System and method to prioritize and resume disconnected customer in...
- Patent number 12,289,428
- Issue date Apr 29, 2025
- NICE LTD.
- Bhupendra Pandey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of efficient selection of evaluation form
- Patent number 12,289,427
- Issue date Apr 29, 2025
- NICE LTD.
- Rahul Vyas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Artificial intelligence based refinement of automatic control setti...
- Patent number 12,284,315
- Issue date Apr 22, 2025
- OPEN TEXT HOLDINGS, INC.
- Donald Russ Miller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center continuous avatar visual experience
- Patent number 12,284,319
- Issue date Apr 22, 2025
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for generating an expandable pool of virtual agen...
- Patent number 12,284,317
- Issue date Apr 22, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center fault diagnostics
- Patent number 12,282,400
- Issue date Apr 22, 2025
- Cyara Solutions Pty Ltd.
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Connecting a supervisor device to a contact center engagement
- Patent number 12,282,880
- Issue date Apr 22, 2025
- Zoom Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for maintaining key performance indicator targe...
- Patent number 12,277,519
- Issue date Apr 15, 2025
- Verizon Patent and Licensing Inc.
- Prabhuram Muralikrishnan Vathsala
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for training a virtual assistant platform confi...
- Patent number 12,244,765
- Issue date Mar 4, 2025
- KORE.AI, INC.
- Rajkumar Koneru
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Heuristic money laundering detection engine
- Patent number 12,236,470
- Issue date Feb 25, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Heuristic account fraud detection engine
- Patent number 12,229,816
- Issue date Feb 18, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for smart gas personalized feedback service and internet of...
- Patent number 12,225,160
- Issue date Feb 11, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of determining topics of a communication
- Patent number 12,219,093
- Issue date Feb 4, 2025
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Devices, systems, and methods for intelligent stress level detection
- Patent number 12,217,849
- Issue date Feb 4, 2025
- Calabrio, Inc.
- Boris Chaplin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center customization in data communications systems
- Patent number 12,206,821
- Issue date Jan 21, 2025
- 8x8, Inc.
- Nick Holland
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephone answering service support system, telephone answering ser...
- Patent number 12,190,264
- Issue date Jan 7, 2025
- Rakuten Group, Inc.
- Kazutaka Kitamura
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 12,184,814
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent assist design—autoplay
- Patent number 12,177,383
- Issue date Dec 24, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Speaker recognition in the call center
- Patent number 12,175,983
- Issue date Dec 24, 2024
- PINDROP SECURITY, INC.
- Ellie Khoury
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,170,743
- Issue date Dec 17, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
- Patent number 12,147,924
- Issue date Nov 19, 2024
- Genesys Cloud Services, Inc.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 12,143,536
- Issue date Nov 12, 2024
- American Express Travel Related Service Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice and speech recognition for call center feedback and quality a...
- Patent number 12,132,865
- Issue date Oct 29, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Member activity across channels
- Patent number 12,132,856
- Issue date Oct 29, 2024
- United Services Automobile Association
- Keith Wilson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for intelligent call agent evaluations
- Patent number 12,113,934
- Issue date Oct 8, 2024
- FMR LLC
- Bryan Dempsey
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Objective training and evaluation
- Patent number 12,107,995
- Issue date Oct 1, 2024
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 12,101,439
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
HEURISTIC MONEY LAUNDERING DETECTION ENGINE
- Publication number 20250166044
- Publication date May 22, 2025
- State Farm Mutual Automobile Insurance Company
- Elizabeth Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
HEURISTIC ACCOUNT FRAUD DETECTION ENGINE
- Publication number 20250156928
- Publication date May 15, 2025
- State Farm Mutual Automobile Insurance Company
- Elizabeth Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20250150534
- Publication date May 8, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20250133165
- Publication date Apr 24, 2025
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT
- Publication number 20250126205
- Publication date Apr 17, 2025
- VERIZON PATENT AND LICENSING INC.
- Subham BISWAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...
- Publication number 20250126206
- Publication date Apr 17, 2025
- Samsung Electronics Co., Ltd.
- Sangheon KIM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE
- Publication number 20250078009
- Publication date Mar 6, 2025
- NICE Ltd
- Swapnil THAKARE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...
- Publication number 20250069010
- Publication date Feb 27, 2025
- GENESYS CLOUD SERVICES, INC.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VISUALIZED INFORMATION GENERATION APPARATUS, VISUALIZED INFORMATION...
- Publication number 20250071206
- Publication date Feb 27, 2025
- Nippon Telegraph and Telephone Corporation
- Izumi TAKAHASHI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MACHINE LEARNING TECHNIQUES FOR INTENT-BASED ROUTING OF CALLER COMM...
- Publication number 20250063120
- Publication date Feb 20, 2025
- Wayfair LLC
- Duncan Renfrow-Symon
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSIO...
- Publication number 20250063118
- Publication date Feb 20, 2025
- Capital One Services, LLC
- Joshua Edwards
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM
- Publication number 20250039299
- Publication date Jan 30, 2025
- NICE Ltd
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...
- Publication number 20250039303
- Publication date Jan 30, 2025
- Cisco Technology, Inc.
- Arunabh Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...
- Publication number 20250030801
- Publication date Jan 23, 2025
- ORACLE INTERNATIONAL CORPORATION
- Prateek Pramod KATAGERI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY
- Publication number 20250023928
- Publication date Jan 16, 2025
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20250023985
- Publication date Jan 16, 2025
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20250023986
- Publication date Jan 16, 2025
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...
- Publication number 20250008021
- Publication date Jan 2, 2025
- JPMorgan Chase Bank, N.A.
- Venkata GUNNU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS
- Publication number 20240430116
- Publication date Dec 26, 2024
- Orbit Group Partners Inc.
- Robert Owen Hahn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...
- Publication number 20240428150
- Publication date Dec 26, 2024
- NICE Ltd
- Priyanka PADALALU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20240422263
- Publication date Dec 19, 2024
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240414270
- Publication date Dec 12, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Predicting Contact Center Agent Demand Using Multiple Modeling Engines
- Publication number 20240362550
- Publication date Oct 31, 2024
- Zoom Video Communications, Inc.
- Qiumin Dong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE PAYMENT TIMING MODELS
- Publication number 20240338712
- Publication date Oct 10, 2024
- Wells Fargo Bank, N.A.
- Shawn Anthony Hetrick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR RECOMMENDING DIALOG FLOW MODIFICATIONS AT A...
- Publication number 20240333837
- Publication date Oct 3, 2024
- Kore.ai, Inc.
- Rajkumar KONERU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS O...
- Publication number 20240330828
- Publication date Oct 3, 2024
- GENESYS CLOUD SERVICES, INC.
- ANKIT PAT
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240311263
- Publication date Sep 19, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING

related to call centers

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

System and method to prioritize and resume disconnected customer in...

System and method of efficient selection of evaluation form

Artificial intelligence based refinement of automatic control setti...

Contact center continuous avatar visual experience

System and method for generating an expandable pool of virtual agen...

System and method for contact center fault diagnostics

Connecting a supervisor device to a contact center engagement

Systems and methods for maintaining key performance indicator targe...

Systems and methods for training a virtual assistant platform confi...

Heuristic money laundering detection engine

Heuristic account fraud detection engine

Method for smart gas personalized feedback service and internet of...

System and method of determining topics of a communication

Devices, systems, and methods for intelligent stress level detection

Contact center customization in data communications systems

Telephone answering service support system, telephone answering ser...

Learning based metric determination and clustering for service routing

Agent assist design—autoplay

Speaker recognition in the call center

Systems and methods for handling customer conversations at a contac...

Communications system for automatically routing data communications...

Method and system for dynamic adaptive routing of deferrable work i...

Intelligent matching of a user to an agent for a communication session

Customer journey contact linking to determine root cause and loyalty

Voice and speech recognition for call center feedback and quality a...

Member activity across channels

Matching using agent/caller sensitivity to performance

Systems and methods for intelligent call agent evaluations

Objective training and evaluation

System and method for identifying themes in interactive communications

Patents Applicationslast 30 patents

HEURISTIC MONEY LAUNDERING DETECTION ENGINE

HEURISTIC ACCOUNT FRAUD DETECTION ENGINE

System and method for generating an expandable pool of virtual agen...

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT

METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...

SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE

METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...

VISUALIZED INFORMATION GENERATION APPARATUS, VISUALIZED INFORMATION...

MACHINE LEARNING TECHNIQUES FOR INTENT-BASED ROUTING OF CALLER COMM...

COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSIO...

SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM

ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...

ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...

VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...

SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS

SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

System and method for generating an expandable pool of virtual agen...

Predicting Contact Center Agent Demand Using Multiple Modeling Engines

ARTIFICIAL INTELLIGENCE PAYMENT TIMING MODELS

SYSTEMS AND METHODS FOR RECOMMENDING DIALOG FLOW MODIFICATIONS AT A...

SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS O...

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS