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H04M2203/40
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2203/00
Aspects of automatic or semi-automatic exchanges
Current Industry
H04M2203/40
related to call centers
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Patents Grants
last 30 patents
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for handling customer conversations at a contac...
Patent number
11,936,812
Issue date
Mar 19, 2024
KORE.AI, INC.
Rajkumar Koneru
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Method, system, and computer program product to accurately route a...
Patent number
11,930,132
Issue date
Mar 12, 2024
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Sentiment-based participation requests for contact center engagements
Patent number
11,922,355
Issue date
Mar 5, 2024
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Hardphone, method for implementing traffic operation, call center s...
Patent number
11,917,106
Issue date
Feb 27, 2024
ZTE Corporation
Huasheng Liang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intelligent matching of a user to an agent for a communication session
Patent number
11,902,468
Issue date
Feb 13, 2024
American Express Travel Related Services Company, Inc.
Stuart Rolinson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Second level interactive voice response component
Patent number
11,876,929
Issue date
Jan 16, 2024
Intermedia.net, Inc.
Vladimir Pereira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Augmented intelligence for profile-matched call center routing
Patent number
11,870,936
Issue date
Jan 9, 2024
United Services Automobile Association (USAA)
Thomas Wayne Schwarz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods for smart gas call center feedback management and Internet...
Patent number
11,870,937
Issue date
Jan 9, 2024
Chengdu Qinchuan IoT Technology Co., Ltd.
Zehua Shao
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Matching using agent/caller sensitivity to performance
Patent number
11,863,708
Issue date
Jan 2, 2024
Afiniti, Ltd.
Ittai Kan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for identifying themes in interactive communications
Patent number
11,849,069
Issue date
Dec 19, 2023
CAPITAL ONE SERVICES, LLC
Aysu Ezen Can
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center system
Patent number
11,831,808
Issue date
Nov 28, 2023
Afiniti, Ltd.
Ittai Kan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
AI avatar coaching system based on free speech emotion analysis for...
Patent number
11,825,022
Issue date
Nov 21, 2023
CS Sharing Inc.
Ji Eun Lim
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method to supply contact center resources during overflow state usi...
Patent number
11,818,296
Issue date
Nov 14, 2023
Mitel Networks Corporation
Jonathan Braganza
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for automatic agent assistance based on real-time...
Patent number
11,818,290
Issue date
Nov 14, 2023
eGain Communications Corporation
Varsha Thalange
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Voice and speech recognition for call center feedback and quality a...
Patent number
11,811,970
Issue date
Nov 7, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for occupation categorization
Patent number
11,811,971
Issue date
Nov 7, 2023
United Services Automobile Association (USAA)
Thirumurugan Thyagarajan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for configuring and dynamically applying call r...
Patent number
11,805,207
Issue date
Oct 31, 2023
InterMetro Communications, Inc.
Charles Rice
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Artificial intelligence based refinement of automatic control setti...
Patent number
11,805,204
Issue date
Oct 31, 2023
OPEN TEXT HOLDINGS, INC.
Donald Russ Miller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center customization in data communications systems
Patent number
11,805,206
Issue date
Oct 31, 2023
8x8, Inc.
Nick Holland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Predictive screen recording
Patent number
11,792,325
Issue date
Oct 17, 2023
NICE LTD.
Ofir Mecayten
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for workforce management system deployment
Patent number
11,783,246
Issue date
Oct 10, 2023
TALKDESK, INC.
Richard Lawrence
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Gesture-based call center agent state change control
Patent number
11,785,140
Issue date
Oct 10, 2023
Avaya Management L.P.
Harsh V. Mendiratta
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Objective training and evaluation
Patent number
11,778,095
Issue date
Oct 3, 2023
CVS Pharmacy, Inc.
Roger A. Caron
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intent analysis for call center response generation
Patent number
11,770,476
Issue date
Sep 26, 2023
LivePerson, Inc.
Glen Clodore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Computer-implemented method and a computer system for improving per...
Patent number
11,757,804
Issue date
Sep 12, 2023
DATAGAMZ GLOBAL PTY LTD
Kunal Rahalkar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Database allocation and analytics for service call centers
Patent number
11,750,743
Issue date
Sep 5, 2023
United Services Automobile Association (“USAA”)
Vijay Jayapalan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Real-time agent assistance using real-time automatic speech recogni...
Patent number
11,743,384
Issue date
Aug 29, 2023
NICE LTD.
Gordon Scott Edwards
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for scalable contact center agent scheduling util...
Patent number
11,734,624
Issue date
Aug 22, 2023
Genesys Cloud Services, Inc.
William D'Attilio
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for detecting fraud rings
Patent number
11,735,188
Issue date
Aug 22, 2023
NICE LTD.
Matan Keret
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
Publication number
20240137444
Publication date
Apr 25, 2024
LivePerson, Inc.
Glen Clodore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
Publication number
20240129408
Publication date
Apr 18, 2024
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
STUART ROLINSON
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER SYSTEM
Publication number
20240129407
Publication date
Apr 18, 2024
Afiniti, Ltd.
Ittai KAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
Publication number
20240103989
Publication date
Mar 28, 2024
Cyara Solutions Pty Ltd
Mark Ryan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR ANALYZING AGENT PERFORMANCE
Publication number
20240095644
Publication date
Mar 21, 2024
TPG Telemanagement, Inc.
Lisa DeFalco
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
Publication number
20240089376
Publication date
Mar 14, 2024
Afiniti, Ltd.
Ittai KAN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
Publication number
20240073319
Publication date
Feb 29, 2024
Capital One Services, LLC
Aysu Ezen CAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF...
Publication number
20240056527
Publication date
Feb 15, 2024
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Zehua SHAO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR MAINTAINING KEY PERFORMANCE INDICATOR TARGE...
Publication number
20240028999
Publication date
Jan 25, 2024
VERIZON PATENT AND LICENSING INC.
Prabhuram MURALIKRISHNAN VATHSALA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20240031484
Publication date
Jan 25, 2024
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...
Publication number
20230421694
Publication date
Dec 28, 2023
OPEN TEXT HOLDINGS, INC.
Donald Russ Miller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Objective Training and Evaluation
Publication number
20230403358
Publication date
Dec 14, 2023
CVS Pharmacy, Inc.
Roger A. Caron
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTAC...
Publication number
20230394388
Publication date
Dec 7, 2023
NICE Ltd
Disha AGRAWAL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
Publication number
20230379410
Publication date
Nov 23, 2023
InContact INC.
Salil DHAWAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER CONTINUOUS AVATAR VISUAL EXPERIENCE
Publication number
20230353677
Publication date
Nov 2, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTACT CENTER EVOLUTION MODEL
Publication number
20230353676
Publication date
Nov 2, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ALERT GENERATOR FOR ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM
Publication number
20230344937
Publication date
Oct 26, 2023
Gridspace Inc.
Anthony Scodary
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SPEAKER RECOGNITION IN THE CALL CENTER
Publication number
20230326462
Publication date
Oct 12, 2023
PINDROP SECURITY, INC.
Elie KHOURY
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
Publication number
20230300247
Publication date
Sep 21, 2023
State Farm Mutual Automobile Insurance Company
Sylvia Hernandez
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS FOR SMART GAS CALL CENTER FEEDBACK MANAGEMENT AND INTERNET...
Publication number
20230254409
Publication date
Aug 10, 2023
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Zehua SHAO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MEASURING AN AGENT ENGAGEMENT INDEX AND ASSOC...
Publication number
20230245033
Publication date
Aug 3, 2023
NICE Ltd
Mahesh BAIRAGI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
Publication number
20230230014
Publication date
Jul 20, 2023
NICE Ltd
Kunal Khanvilkar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT
Publication number
20230224404
Publication date
Jul 13, 2023
INTERMEDIA.NET, INC.
Vladimir Pereira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method, System, and Computer Program Product to Accurately Route a...
Publication number
20230216962
Publication date
Jul 6, 2023
Baptist Health South Florida, Inc.
Matthew Jared Baumann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR RAPPORT DETERMINATION
Publication number
20230206160
Publication date
Jun 29, 2023
Calabrio, Inc.
Laura Cattaneo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
Publication number
20230199118
Publication date
Jun 22, 2023
Kore.ai, Inc.
Rajkumar Koneru
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
Publication number
20230179709
Publication date
Jun 8, 2023
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
PREDICTIVE SCREEN RECORDING
Publication number
20230179712
Publication date
Jun 8, 2023
NICE Ltd
Ofir Mecayten
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DEVICES, SYSTEMS, AND METHODS FOR INTELLIGENT STRESS LEVEL DETECTION
Publication number
20230162834
Publication date
May 25, 2023
Calabrio, Inc.
Boris Chaplin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method Improving Inbound Leads and Phone Calls Processin...
Publication number
20230141679
Publication date
May 11, 2023
Micro Macro Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE