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related to information services provided via a voice call
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H04M2203/35
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2203/00
Aspects of automatic or semi-automatic exchanges
Current Industry
H04M2203/35
related to information services provided via a voice call
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Patents Grants
last 30 patents
Information
Patent Grant
Modular emergency communication flow management system
Patent number
11,974,207
Issue date
Apr 30, 2024
RAPIDSOS, INC.
Henry Katz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for analyzing and reacting to interactions betwee...
Patent number
11,955,117
Issue date
Apr 9, 2024
The Toronto Dominion Bank
Bridget McDermid
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for electronic notification in institutional comm...
Patent number
11,943,393
Issue date
Mar 26, 2024
Value-Added Communications, Inc.
Serge Seyfetdinov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer contact service with real-time supervisor assistance
Patent number
11,893,526
Issue date
Feb 6, 2024
Amazon Technologies, Inc.
Swaminathan Sivasubramanian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Electronic device providing response to voice input, and method and...
Patent number
11,854,570
Issue date
Dec 26, 2023
Samsung Electronics Co., Ltd.
Ji-hye Chung
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method of running an agent guide script-flow in an emplo...
Patent number
11,843,720
Issue date
Dec 12, 2023
VERINT SYSTEMS UK LTD.
Conor Adams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Communication apparatus and communication method
Patent number
11,838,441
Issue date
Dec 5, 2023
NEC Corporation
Kaichiro Saito
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for transmitting and receiving multimedia content...
Patent number
11,831,805
Issue date
Nov 28, 2023
Rajesh Kishanrao Chavan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for providing an interactive voice response syste...
Patent number
11,825,021
Issue date
Nov 21, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Multimode service communication configuration
Patent number
11,818,292
Issue date
Nov 14, 2023
INTRADO CORPORATION
Andrew Bird
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center customization in data communications systems
Patent number
11,805,206
Issue date
Oct 31, 2023
8x8, Inc.
Nick Holland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Communication apparatus and communication method
Patent number
11,800,009
Issue date
Oct 24, 2023
NEC Corporation
Kaichiro Saito
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Delayed responses by computational assistant
Patent number
11,790,207
Issue date
Oct 17, 2023
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods for linking recommendations
Patent number
11,765,270
Issue date
Sep 19, 2023
United Services Automobile Association (“USAA”)
Guy R. Langley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Technologies for incorporating an augmented voice communication int...
Patent number
11,765,269
Issue date
Sep 19, 2023
Genesys Cloud Services, Inc.
Leonid Vymenets
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Prompt list context generator
Patent number
11,758,044
Issue date
Sep 12, 2023
INTRADO CORPORATION
Terry Olson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intelligent agent assistant for natural language understanding in a...
Patent number
11,743,378
Issue date
Aug 29, 2023
Interactions LLC
Michael Johnston
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method for processing high frequency callers
Patent number
11,722,600
Issue date
Aug 8, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Apparatus and method for accessing contact lists on an electronic d...
Patent number
11,711,468
Issue date
Jul 25, 2023
Stacey Hengsterman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Computing device and system for rendering contact information that...
Patent number
11,689,656
Issue date
Jun 27, 2023
Neustar, Inc.
Tim Cody
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Virtual assistant architecture for natural language understanding i...
Patent number
11,606,463
Issue date
Mar 14, 2023
Interactions LLC
Yoryos Yeracaris
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Optimizing next step action to increase overall outcome in sales an...
Patent number
11,575,786
Issue date
Feb 7, 2023
Micro Macro Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Background audio identification for speech disambiguation
Patent number
11,557,280
Issue date
Jan 17, 2023
Google LLC
Jason Sanders
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Delayed responses by computational assistant
Patent number
11,521,037
Issue date
Dec 6, 2022
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Controlling a graphical user interface for workflow
Patent number
11,509,761
Issue date
Nov 22, 2022
Hartford Fire Insurance Company
Samantha Jaszczuk Elizondo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center customization in data communications systems
Patent number
11,503,159
Issue date
Nov 15, 2022
8x8, Inc.
Nick Holland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Facilitating automatic detection of relationships between sentences...
Patent number
11,501,083
Issue date
Nov 15, 2022
International Business Machines Corporation
Ke Ke Cai
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Modular emergency communication flow management system
Patent number
11,496,874
Issue date
Nov 8, 2022
RAPIDSOS, INC.
Henry Katz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method of enabling digital music content to be downloaded to and us...
Patent number
11,431,835
Issue date
Aug 30, 2022
TikTok Pte. Ltd.
Mark Stephen Knight
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
ELECTRONIC DEVICE PROVIDING RESPONSE TO VOICE INPUT, AND METHOD AND...
Publication number
20240096345
Publication date
Mar 21, 2024
Samsung Electronics Co., Ltd.
Ji-hye CHUNG
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
DELAYED RESPONSES BY COMPUTATIONAL ASSISTANT
Publication number
20240005125
Publication date
Jan 4, 2024
Google LLC
Yariv Adan
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
AUTOMATED INTERACTIVE VOICE RESPONSE INTERACTION USING VOICE PROMPT...
Publication number
20230412731
Publication date
Dec 21, 2023
OPTUM, INC.
Brent A. Mundie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method Improving Inbound Leads and Phone Calls Processin...
Publication number
20230141679
Publication date
May 11, 2023
Micro Macro Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DELAYED RESPONSES BY COMPUTATIONAL ASSISTANT
Publication number
20230054023
Publication date
Feb 23, 2023
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Holographic Calling for Artificial Reality
Publication number
20220413434
Publication date
Dec 29, 2022
Meta Platforms Technologies, LLC
Albert PARRA POZO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Holographic Calling for Artificial Reality
Publication number
20220413433
Publication date
Dec 29, 2022
Meta Platforms Technologies, LLC
Albert PARRA POZO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Transmitting and Receiving Multimedia Content...
Publication number
20220210270
Publication date
Jun 30, 2022
Rajesh Kishanrao Chavan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PROCESSING MESSAGES WITH A DEVICE SERVER OPERATING IN A TELEPHONE
Publication number
20220174158
Publication date
Jun 2, 2022
AT&T INTELLECTUAL PROPERTY I, L.P.
DAVID Brux DELORME
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
COMMUNICATION APPARATUS AND COMMUNICATION METHOD
Publication number
20220166875
Publication date
May 26, 2022
NEC Corporation
Kaichiro SAITO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD OF RUNNING AN AGENT GUIDE SCRIPT-FLOW IN AN EMPLO...
Publication number
20220159122
Publication date
May 19, 2022
Verint Systems UK Limited
Conor Adams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
APPARATUS AND METHOD FOR ACCESSING CONTACT LISTS ON AN ELECTRONIC D...
Publication number
20220124197
Publication date
Apr 21, 2022
Stacey Hengsterman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...
Publication number
20220103685
Publication date
Mar 31, 2022
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEMS AND METHODS FOR GENERATING AND MANAGING AUDIO CONTENT
Publication number
20210349938
Publication date
Nov 11, 2021
Verizon Media Inc.
Brandon T. Diamond
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM
Publication number
20210334856
Publication date
Oct 28, 2021
Incall Limited
Chaim Aaron James GREEN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DELAYED RESPONSES BY COMPUTATIONAL ASSISTANT
Publication number
20210279548
Publication date
Sep 9, 2021
Google LLC
Yariv Adan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMMUNICATION APPARATUS AND COMMUNICATION METHOD
Publication number
20210234958
Publication date
Jul 29, 2021
NEC Corporation
Kaichiro SAITO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTROLLING A GRAPHICAL USER INTERFACE FOR WORKFLOW
Publication number
20210234956
Publication date
Jul 29, 2021
Hartford Fire Insurance Company
Samantha Jaszczuk Elizondo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAP...
Publication number
20210227074
Publication date
Jul 22, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...
Publication number
20210203782
Publication date
Jul 1, 2021
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
TELECOMMUNICATIONS CALL AUGMENTATION SYSTEM
Publication number
20210201358
Publication date
Jul 1, 2021
Incall Limited
Chaim Aaron James GREEN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Systems And Methods For Providing Real-Time Composite Video From Mu...
Publication number
20210192852
Publication date
Jun 24, 2021
Russell Holmes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Optimizing Next Step Action to increase Overall Outcome in Sales an...
Publication number
20210195023
Publication date
Jun 24, 2021
Micro Marco Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CUSTOMER CONTACT SERVICE WITH REAL-TIME AGENT ASSISTANCE
Publication number
20210158234
Publication date
May 27, 2021
AMAZON TECHNOLOGIES, INC.
Swaminathan Sivasubramanian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER CONTACT SERVICE WITH REAL-TIME SUPERVISOR ASSISTANCE
Publication number
20210158235
Publication date
May 27, 2021
Amazon Technologies, Inc.
Swaminathan Sivasubramanian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AGENT SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
Publication number
20210136211
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE S...
Publication number
20210136217
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GRAPHICAL PROGRAMMING AND TRANSLATION IN A GRAPHICALLY INTERACTIVE...
Publication number
20210136219
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER JOURNEY SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPON...
Publication number
20210136212
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GEOGRAPHICAL TRAFFIC SPLITTER FOR A GRAPHICALLY INTERACTIVE VOICE R...
Publication number
20210136215
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING