related to network data storage and management

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CPC
H04M2203/55

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Computing devices configured for location-aware caller identificati...
- Patent number 12,231,599
- Issue date Feb 18, 2025
- CAPITAL ONE SERVICES, LLC
- Asher Smith-Rose
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for authenticating a caller at a call center
- Patent number 12,225,155
- Issue date Feb 11, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Lucas Wiechman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of determining topics of a communication
- Patent number 12,219,093
- Issue date Feb 4, 2025
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatically collected device problem information to route and gui...
- Patent number 12,206,818
- Issue date Jan 21, 2025
- Future Dial, Inc.
- George Huang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent assist design—autoplay
- Patent number 12,177,383
- Issue date Dec 24, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Tool for annotating and reviewing audio conversations
- Patent number 12,166,919
- Issue date Dec 10, 2024
- TWILIO INC.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent computer aided decision support system
- Patent number 12,165,033
- Issue date Dec 10, 2024
- Corti Aps
- Lars Maaløe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for third party monitoring of voice and video calls
- Patent number 12,149,569
- Issue date Nov 19, 2024
- GLOBAL TEL*LINK CORPORATION
- Stephen Lee Hodge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User interaction enhancement for contact center
- Patent number 12,143,535
- Issue date Nov 12, 2024
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for processing high frequency callers
- Patent number 12,132,864
- Issue date Oct 29, 2024
- United Services Automobile Association (“USAA”)
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods of creating records based on call data
- Patent number 12,126,759
- Issue date Oct 22, 2024
- Certinia Inc.
- Matthew James Byrne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for identifying and handling unwanted callers usi...
- Patent number 12,113,933
- Issue date Oct 8, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced caller identification
- Patent number 12,113,924
- Issue date Oct 8, 2024
- International Business Machines Corporation
- Peeyush Jaiswal
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Network exception systems and methods for packet-switched telephony
- Patent number 12,101,433
- Issue date Sep 24, 2024
- Starlogik IP LLC
- Ari Kahn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for determining unwanted call origination in comm...
- Patent number 12,081,696
- Issue date Sep 3, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method to formulate effective energy breaks in a contact...
- Patent number 12,056,649
- Issue date Aug 6, 2024
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for an intelligent scripting engine
- Patent number 12,034,883
- Issue date Jul 9, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time contact center speech analytics, with critical call alert...
- Patent number 12,028,486
- Issue date Jul 2, 2024
- Medallia, Inc.
- Wayne Ramprashad
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Spam telephone call reducer
- Patent number 12,028,481
- Issue date Jul 2, 2024
- T-Mobile USA, Inc.
- Derrick Ives
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,028,485
- Issue date Jul 2, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods employing graph-derived features for fraud dete...
- Patent number 12,022,024
- Issue date Jun 25, 2024
- PINDROP SECURITY, INC.
- Ricardo Casal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamically providing safe phone numbers for responding to inbound...
- Patent number 12,010,265
- Issue date Jun 11, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Intelligent Computer Aided Decision Support System
- Publication number 20250053783
- Publication date Feb 13, 2025
- Corti Aps
- Lars MAALØE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Data Aggregation For User Interaction Prioritization
- Publication number 20250039301
- Publication date Jan 30, 2025
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
- Publication number 20250030797
- Publication date Jan 23, 2025
- Twilio Inc.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS
- Publication number 20250023984
- Publication date Jan 16, 2025
- United Services Automobile Association ("USAA")
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NETWORK EXCEPTION SYSTEMS AND METHODS FOR PACKET-SWITCHED TELEPHONY
- Publication number 20250016272
- Publication date Jan 9, 2025
- Starlogik IP LLC
- Ari Kahn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...
- Publication number 20250008021
- Publication date Jan 2, 2025
- JPMorgan Chase Bank, N.A.
- Venkata GUNNU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS
- Publication number 20240430116
- Publication date Dec 26, 2024
- Orbit Group Partners Inc.
- Robert Owen Hahn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...
- Publication number 20240428150
- Publication date Dec 26, 2024
- NICE Ltd
- Priyanka PADALALU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC CALLER IDENTIFICATION TRANSLATION
- Publication number 20240396994
- Publication date Nov 28, 2024
- FRAUNHOFER-GESELLSCHAFT ZUR FOERDERUNG DER ANGEWANDTEN FORSCHUNG e.V.
- Thomas WIEGAND
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20240357035
- Publication date Oct 24, 2024
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240311263
- Publication date Sep 19, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Spam Telephone Call Reducer
- Publication number 20240314238
- Publication date Sep 19, 2024
- T-Mobile USA, Inc.
- Derrick Ives
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROGRAM, INFORMATION PROCESSING SYSTEM AND INFORMATION PROCESSING M...
- Publication number 20240297935
- Publication date Sep 5, 2024
- RevComm Inc.
- Takeshi Aida
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Predicting Call Volume Using Call Volume Data
- Publication number 20240267457
- Publication date Aug 8, 2024
- Zoom Video Communications, Inc.
- Davide Giovanardi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR ASSOCIATING OFFLINE DATA WITH ONLINE ACTIVITY
- Publication number 20240244027
- Publication date Jul 18, 2024
- Outleads Inc.
- Dorin Rosenshine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING CALL PROVENANCE FROM CALL AUDIO
- Publication number 20240223697
- Publication date Jul 4, 2024
- Georgia Tech Research Corporation
- Vijay BALASUBRAMANIYAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...
- Publication number 20240214493
- Publication date Jun 27, 2024
- GENESYS CLOUD SERVICES, INC.
- TALEB JOHN MOUSLMANI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING INMATE TO INMATE CONFERENCE CALLS
- Publication number 20240171673
- Publication date May 23, 2024
- Global Tel*Link Corporation
- Stephen Lee HODGE
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...
- Publication number 20240155051
- Publication date May 9, 2024
- FIRST ORION CORP.
- Robert Francis Piscopo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION
- Publication number 20240155054
- Publication date May 9, 2024
- Charles Schwab & Co., Inc.
- Nafiseh SABERIAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
- Publication number 20240155057
- Publication date May 9, 2024
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240103989
- Publication date Mar 28, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RESTRICTING ACCESS BASED ON VOICE COMMUNICATION PARAMETERS
- Publication number 20240089361
- Publication date Mar 14, 2024
- Capital One Services, LLC
- Asher SMITH-ROSE
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COMPUTING DEVICES CONFIGURED FOR LOCATION-AWARE CALLER IDENTIFICATI...
- Publication number 20240089370
- Publication date Mar 14, 2024
- Capital One Services, LLC
- Asher Smith-Rose
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...
- Publication number 20240031478
- Publication date Jan 25, 2024
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20240031481
- Publication date Jan 25, 2024
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Security and Public Safety Application for a Mobile Device
- Publication number 20240007855
- Publication date Jan 4, 2024
- Daniel Kerning
- G07 - CHECKING-DEVICES

related to network data storage and management

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Computing devices configured for location-aware caller identificati...

Systems and methods for authenticating a caller at a call center

System and method of determining topics of a communication

Automatically collected device problem information to route and gui...

System and method for managing routing of customer calls to agents

Agent assist design—autoplay

Tool for annotating and reviewing audio conversations

Intelligent computer aided decision support system

Systems and methods for operating an interactive voice response system

System and method for third party monitoring of voice and video calls

User interaction enhancement for contact center

Customer journey contact linking to determine root cause and loyalty

System and method for processing high frequency callers

Systems and methods of creating records based on call data

System and method for identifying and handling unwanted callers usi...

Enhanced caller identification

Network exception systems and methods for packet-switched telephony

High fidelity call center simulator

System and method for determining unwanted call origination in comm...

System and method to formulate effective energy breaks in a contact...

Systems and methods for an intelligent scripting engine

Systems and methods for synchronizing agent staffing and customer c...

Real-time contact center speech analytics, with critical call alert...

Spam telephone call reducer

Integrated representative profile data in contact center environment

System and method for managing customer call-backs

Techniques for data matching in a contact center system

Systems and methods employing graph-derived features for fraud dete...

Dynamically providing safe phone numbers for responding to inbound...

System and method for redirecting inbound-voice-interactions to dig...

Patents Applicationslast 30 patents

Intelligent Computer Aided Decision Support System

Data Aggregation For User Interaction Prioritization

TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS

SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS

NETWORK EXCEPTION SYSTEMS AND METHODS FOR PACKET-SWITCHED TELEPHONY

SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...

SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS

SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...

AUTOMATIC CALLER IDENTIFICATION TRANSLATION

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

Spam Telephone Call Reducer

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

PROGRAM, INFORMATION PROCESSING SYSTEM AND INFORMATION PROCESSING M...

Predicting Call Volume Using Call Volume Data

SYSTEM FOR ASSOCIATING OFFLINE DATA WITH ONLINE ACTIVITY

SYSTEMS AND METHODS FOR DETECTING CALL PROVENANCE FROM CALL AUDIO

SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...

SYSTEMS AND METHODS FOR DETECTING INMATE TO INMATE CONFERENCE CALLS

CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...

MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION

COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

RESTRICTING ACCESS BASED ON VOICE COMMUNICATION PARAMETERS

COMPUTING DEVICES CONFIGURED FOR LOCATION-AWARE CALLER IDENTIFICATI...

SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

Security and Public Safety Application for a Mobile Device