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related to network data storage and management
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H04M2203/55
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M2203/00
Aspects of automatic or semi-automatic exchanges
Current Industry
H04M2203/55
related to network data storage and management
Industries
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Organizations
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Information
Impact
Patents Grants
last 30 patents
Information
Patent Grant
Automatic caller identification translation
Patent number
11,979,519
Issue date
May 7, 2024
Fraunhofer-Gesellschaft zur Foerderung der angewandten Forschung e.V.
Thomas Wiegand
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Sender and recipient disambiguation
Patent number
11,968,271
Issue date
Apr 23, 2024
Amazon Technologies, Inc.
Christo Frank Devaraj
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Call routing methods and systems
Patent number
11,962,721
Issue date
Apr 16, 2024
United Services Automobile Association (USAA)
Peter H. McKenna
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Switching between speech recognition systems
Patent number
11,935,540
Issue date
Mar 19, 2024
SORENSON IP HOLDINGS, LLC
David Thomson
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Call screening service for detecting fraudulent inbound/outbound co...
Patent number
11,936,806
Issue date
Mar 19, 2024
FIRST ORION CORP.
Robert Francis Piscopo
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automatically assigning a customer call to an...
Patent number
11,936,818
Issue date
Mar 19, 2024
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Machine-learning system for incoming call driver prediction
Patent number
11,924,380
Issue date
Mar 5, 2024
Charles Schwab & Co., Inc.
Nafiseh Saberian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for playing media content in telecommunication ne...
Patent number
11,917,099
Issue date
Feb 27, 2024
Rajender Kumar Nangia
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Communication routing based on user characteristics and behavior
Patent number
11,909,919
Issue date
Feb 20, 2024
ZenPayroll, Inc.
Brandon Anthony Scott
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Determination and visual display of spoken menus for calls
Patent number
11,895,269
Issue date
Feb 6, 2024
Google LLC
Joseph Joseph Cherukara
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Method and system for challenging potential unwanted calls
Patent number
11,889,020
Issue date
Jan 30, 2024
AT&T Intellectual Property I, L.P.
Vimal Patel
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Restricting access based on voice communication parameters
Patent number
11,889,011
Issue date
Jan 30, 2024
CAPITAL ONE SERVICES, LLC
Asher Smith-Rose
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
On-vehicle hands-free apparatus, communication control method, and...
Patent number
11,870,926
Issue date
Jan 9, 2024
PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
Jun Hidaka
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Augmented intelligence for profile-matched call center routing
Patent number
11,870,936
Issue date
Jan 9, 2024
United Services Automobile Association (USAA)
Thomas Wayne Schwarz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods of gateway detection in a telephone network
Patent number
11,870,932
Issue date
Jan 9, 2024
PINDROP SECURITY, INC.
Terry Nelms
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for detecting inmate to inmate conference calls
Patent number
11,863,703
Issue date
Jan 2, 2024
GLOBAL TEL*LINK CORPORATION
Stephen Lee Hodge
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems and methods for detecting call provenance from call audio
Patent number
11,849,065
Issue date
Dec 19, 2023
Georgia Tech Research Corporation
Vijay Balasubramaniyan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Collaborative phone reputation system
Patent number
11,838,443
Issue date
Dec 5, 2023
Intel Corporation
Igor Tatourian
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Emergency communication system with contextual snippets
Patent number
11,825,020
Issue date
Nov 21, 2023
Axon Enterprise, Inc.
Anshuman Srivastava
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for providing an interactive voice response syste...
Patent number
11,825,021
Issue date
Nov 21, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method to supply contact center resources during overflow state usi...
Patent number
11,818,296
Issue date
Nov 14, 2023
Mitel Networks Corporation
Jonathan Braganza
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for simulating multiple call center balancing
Patent number
11,818,298
Issue date
Nov 14, 2023
United Services Automobile Association (USAA)
Lambros Petropoulos
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Calling contacts using a wireless handheld computing device in comb...
Patent number
11,805,203
Issue date
Oct 31, 2023
ConnectAndSell, Inc.
Christopher W. Beall
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Upfront customer time consideration along with optimized agent desk...
Patent number
11,800,015
Issue date
Oct 24, 2023
NICE LTD.
Salil Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for automated call-handling and processing
Patent number
11,792,318
Issue date
Oct 17, 2023
Allstate Insurance Company
Clay F. Roberts
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for finding an interaction subset within a set...
Patent number
11,790,380
Issue date
Oct 17, 2023
NICE LTD.
Yuval Shachaf
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Security and public safety application for a mobile device
Patent number
11,785,458
Issue date
Oct 10, 2023
Daniel Kerning
G08 - SIGNALLING
Information
Patent Grant
Generating a screening interface for communications
Patent number
11,778,083
Issue date
Oct 3, 2023
CAPITAL ONE SERVICES, LLC
Asher Smith-Rose
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for generating records from communication data
Patent number
11,778,089
Issue date
Oct 3, 2023
Certinia Inc.
Matthew James Byrne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Tool for annotating and reviewing audio conversations
Patent number
11,765,267
Issue date
Sep 19, 2023
TWILIO INC.
Tyler Cole
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Patents Applications
last 30 patents
Information
Patent Application
CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...
Publication number
20240155051
Publication date
May 9, 2024
FIRST ORION CORP.
Robert Francis Piscopo
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION
Publication number
20240155054
Publication date
May 9, 2024
Charles Schwab & Co., Inc.
Nafiseh SABERIAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
Publication number
20240155057
Publication date
May 9, 2024
ZenPayroll, Inc.
Brandon Anthony Scott
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
Publication number
20240103989
Publication date
Mar 28, 2024
Cyara Solutions Pty Ltd
Mark Ryan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
RESTRICTING ACCESS BASED ON VOICE COMMUNICATION PARAMETERS
Publication number
20240089361
Publication date
Mar 14, 2024
Capital One Services, LLC
Asher SMITH-ROSE
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
COMPUTING DEVICES CONFIGURED FOR LOCATION-AWARE CALLER IDENTIFICATI...
Publication number
20240089370
Publication date
Mar 14, 2024
Capital One Services, LLC
Asher Smith-Rose
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USI...
Publication number
20240031478
Publication date
Jan 25, 2024
YouMail, Inc
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
Publication number
20240031481
Publication date
Jan 25, 2024
YouMail, Inc
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Security and Public Safety Application for a Mobile Device
Publication number
20240007855
Publication date
Jan 4, 2024
Daniel Kerning
G07 - CHECKING-DEVICES
Information
Patent Application
GENERATING A SCREENING INTERFACE FOR COMMUNICATIONS
Publication number
20230403353
Publication date
Dec 14, 2023
Capital One Services, LLC
Asher SMITH-ROSE
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Data Aggregation For User Interaction Enhancement
Publication number
20230388421
Publication date
Nov 30, 2023
Zoom Video Communications, Inc.
Xu Hua Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
Publication number
20230388413
Publication date
Nov 30, 2023
Twilio Inc.
Tyler Cole
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
EMERGENCY COMMUNICATION SYSTEM WITH CONTEXTUAL SNIPPETS
Publication number
20230388416
Publication date
Nov 30, 2023
Axon Enterprise, Inc.
ANSHUMAN SRIVASTAVA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
Publication number
20230379410
Publication date
Nov 23, 2023
InContact INC.
Salil DHAWAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD OF REPORTING AN UNSOLICITED CALL TO A NETWORK OPERATOR, AND...
Publication number
20230370545
Publication date
Nov 16, 2023
VODAFONE GROUP SERVICES LIMITED
Jakub NOWICKI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20230362303
Publication date
Nov 9, 2023
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER EVOLUTION MODEL
Publication number
20230353676
Publication date
Nov 2, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHO...
Publication number
20230344939
Publication date
Oct 26, 2023
Rakuten Group, Inc.
Kyosuke TOMODA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SPAM TELEPHONE CALL REDUCER
Publication number
20230344934
Publication date
Oct 26, 2023
T-Mobile USA, Inc.
Derrick Ives
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHO...
Publication number
20230344938
Publication date
Oct 26, 2023
Rakuten Group, Inc.
Kyosuke TOMODA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERT...
Publication number
20230291835
Publication date
Sep 14, 2023
MEDALLIA, INC.
Wayne Ramprashad
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
AUTOMATICALLY COLLECTED DEVICE PROBLEM INFORMATION TO ROUTE AND GUI...
Publication number
20230269326
Publication date
Aug 24, 2023
FUTURE DIAL, INC.
George Huang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS EMPLOYING GRAPH-DERIVED FEATURES FOR FRAUD DETE...
Publication number
20230254403
Publication date
Aug 10, 2023
PINDROP SECURITY, INC.
Ricardo CASAL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...
Publication number
20230239402
Publication date
Jul 27, 2023
ConnectAndSell, Inc.
CHAD BURMEISTER
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SENDER AND RECIPIENT DISAMBIGUATION
Publication number
20230216927
Publication date
Jul 6, 2023
AMAZON TECHNOLOGIES, INC.
Christo Frank Devaraj
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...
Publication number
20230216952
Publication date
Jul 6, 2023
FIRST ORION CORP.
Robert Francis Piscopo
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR RAPPORT DETERMINATION
Publication number
20230206160
Publication date
Jun 29, 2023
Calabrio, Inc.
Laura Cattaneo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL COMMUNICATIONS ASSESSMENT SYSTEM IN A MULTIMEDIA ENVIRONMENT
Publication number
20230199111
Publication date
Jun 22, 2023
Verint Americas Inc.
Jamie Richard Williams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
Publication number
20230179705
Publication date
Jun 8, 2023
YouMail, Inc
Alexander E. Quilici
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
Publication number
20230179709
Publication date
Jun 8, 2023
CallMiner, Inc.
Michael C. Dwyer
G10 - MUSICAL INSTRUMENTS ACOUSTICS