Patent Grant
10462290
This invention relates to methods and apparatus for providing a missed call notification following a failed call attempt between a first device and a second device over a first communications channel, the missed call notification including notification data and missed call data received over a second communications channel.
The processes by which a user of a mobile telephone makes a call are well established.
In order to start a call, a calling party enters, or selects from a contact list, a telephone number of a called party that the calling party would like to call. The telephone of the calling party then generates and transmits a call request to a telephone of the called party. The called party then receives the call and the call request will either be accepted or the request will fail. If the request is accepted, then the called and calling parties can talk to each other over a voice communications call. If the request fails, then a voice communication call is not established. A request may fail for a number of reasons, such as the called telephone being engaged, the called party being away from their telephone, the called party being out of reach (i.e. in an area without mobile signal coverage) or the called party actively rejecting the call request. After a call request has failed, the calling party is usually then provided with the option of leaving a voicemail message. The called party is then informed, by a text message, that a voicemail message has been left for them. The called party can then call their voicemail number to listen to the message. Alternatively, or in addition, to leaving a voicemail message, the calling party may send the called party a text message. For both accepted and failed requests, call records are generated by the telephones of the calling and called parties that comprise details of the call. A call log is stored on each telephone that comprises the call records resulting from a plurality of accepted and failed call requests that each party has had. The stored details in each record typically consist of a telephone number and the time, date and, for each accepted request, the duration of the call.
A number of problems exist with the above-described known processes.
The calling party has no way of influencing how a received call request is seen by a called party. A called party may, for example, decide to actively reject a received call request because was currently in a meeting. This would be appropriate for a call regarding a matter of minor importance, such as a request from his wife to buy some bread on his way home. However, for a matter of high importance, such as their child has been involved in an accident, then refusing the call would not be appropriate. The calling party, however, has no way of providing any indication of the nature, reason, or importance, of a call when sending a call request.
When a call request has failed, the called party will see a missed call notification displayed on their telephone. The called party may also have received a notification that they have received a voicemail message and/or text message from the called party. However, the calling party has no way of providing any indication of the nature, reason, or importance, of the call that was missed. Accordingly, to gain this information, the called party has to call their voicemail and, among all of their messages, find the right voicemail message to listen to before knowing if that missed call was important or not. If a text message has been received, then this is mixed in with any other text messages that have been received and the called party has to read through all of the text messages before determining if anything important has occurred.
In addition, the data stored in call logs is very limited. When viewing a call record, the called party can only determine when the call took place and who the call was with. The called party is not reminded of what the call was about, why the call occurred, where the call took place and any further information that would be of assistance to the called party.
Accordingly, there is a general need to improve the above-discussed known processes to improve the experiences of both called and calling parties.
This Summary is provided to introduce a selection of concepts in a simplified form that are further described below in the Detailed Description. This Summary is not intended to identify key features or essential features of the claimed subject matter, nor is it intended to be used as an aid in determining the scope of the claimed subject matter.
Methods and apparatus are described for providing a missed call notification following a failed call attempt between a first device and a second device, the method including the second device receiving, from the first device and over a first communications channel, a request to establish voice communications between the first device and the second device; determining that the request has not been accepted; generating, in response to the determination, notification data for informing a user of the second device that a call request has not been accepted; receiving, from the first device and over a second communications channel that is different from the first communications channel, missed call data; providing the user with an indication that the request was not accepted, wherein the provided indication is dependent on both the notification data and the missed call data.
Methods and apparatus are also described for transmitting missed call data following a failed call attempt, the method comprising the first device transmitting, to the second device and over the first communications channel, a request to establish voice communications between the first device and the second device; receiving an indication that the request has not been accepted; prompting, in response to receiving the indication, a user of the first device to provide data for generating missed call data; receiving a data input from the user in response to receiving the prompt; generating missed call data in dependence on the data input from the user; and transmitting, over a second channel that is different from the first channel, the missed call data to the second device.
According to a first aspect of the invention, there is provided a method of providing a missed call notification following a failed call attempt between a first device and a second device. The method, performed by the second device, including receiving, from the first device and over a first communications channel, a request to establish voice communications between the first device and the second device; determining that the request to establish voice communications has not been accepted; generating, in response to the determination, notification data for informing a user of the second device that a call request has not been accepted; receiving, from the first device and over a second communications channel that is different from the first communications channel, missed call data; providing the user with an indication that the request to establish voice communications was not accepted, wherein the provided indication is dependent on both the notification data and the missed call data.
Preferably, the method includes adding, in response to receiving the missed call data, the missed call data into the notification data.
Preferably, the missed called data comprises identification data for identifying the received request; and the method further comprises associating, by the second device, the missed call data with the notification data in dependence on the identification data.
Preferably, generating at least one of text data, voice data, or text data and voice data (e.g. text data and/or voice data) in dependence on the missed call data; and the provided indication includes at least one of the generated text data, generated voice data, or generated text and voice data (e.g. the generated text data and/or voice data).
The method according to any of claims 1 to 3, further comprising displaying the notification data before providing the user with the indication.
Preferably, providing the indication includes additionally displaying the text data.
Preferably, the first channel is either a circuit switched channel or a packet switched channel.
Preferably, the second channel is either a circuit switched channel or a packet switched channel.
Preferably, the first channel is a circuit switched channel and the second channel is a packet switched channel.
Preferably, the first and second channels are provided by Rich Communications Suite (RCS).
Preferably, at least one of the first device is a mobile telephone, the second device is a mobile telephone, or the first and second devices are mobile telephones (e.g. the first and/or second devices are mobile telephones).
Preferably, the notification data is a missed call notification and the received missed call data is directly associated with the failed call attempt and contained in the missed call notification for the failed call attempt.
Preferably, on receiving the missed call data, enhancing the notification data associated with the failed call attempt by: adding additional text data into the notification data in response to the missed call data comprising text data; and adding additional voice data into the notification data in response to the missed call data comprising voice data.
Preferably, associating, by the second device, the missed call data with all call logs associated with the failed call attempt.
According to a second aspect of the invention, there is provided a method of transmitting missed call data following a failed call attempt between a first device and a second device. The method, performed by the first device, comprising transmitting, to a second device and over a first communications channel, a request to establish voice communications between the first device and the second device; receiving an indication that the request to establish voice communications has not been accepted; prompting, in response to receiving the indication, a user of the first device to provide data for generating missed call data; receiving a data input from the user in response to receiving the prompt; generating missed call data in dependence on the data input from the user; and transmitting, over a second channel that is different from the first channel, the missed call data to the second device, wherein notification data is generated by the second device in response to determining, by the second device, that the request to establish voice communications has not been accepted, and the notification data with the missed call data informs a user of the second device that a call request has not been accepted.
Preferably, the missed call data is added into notification data generated by the second device in response to determining, by the second device, that the request to establish voice communications has not been accepted, wherein the notification data with the missed call data informs a user of the second device that a call request has not been accepted.
Preferably, the missed called data comprises identification data for identifying the transmitted request to establishing voice communications. Preferably, the identification data is for associating, by the second device, the missed call data with the notification data in dependence on the identification data.
Preferably, the data input to the first device by the user comprises at least one of text data, voice data, or text data and voice data (e.g. text data and/or voice data); and the missed call data is generated in dependence on the at least one text data, voice data, or text data and voice data (e.g. text data and/or voice data).
Preferably, the first channel is either a circuit switched channel or a packet switched channel.
Preferably, the second channel is either a circuit switched channel or a packet switched channel.
Preferably, the first channel is a circuit switched channel and the second channel is a packet switched channel.
Preferably, the first and second channels are provided by Rich Communications Suite, RCS.
Preferably, in any of the methods of the above-described first aspect, at least one of the first device is a mobile telephone, the second device is a mobile telephone, or the first and second devices are mobile telephones (e.g. first and/or second devices are mobile telephones).
According to a third aspect of the invention, there is provided a mobile telephone configured to perform any of the above-described methods of the first aspect.
Preferably, the mobile telephone may include a memory unit, a processor unit, and a communication interface, the processor unit coupled to the memory unit, and the communication interface, where the memory unit comprises instructions stored thereon, which when executed on the processor unit, causes the mobile telephone to perform a method comprising: receiving, by the communication interface from a device and over a first communications channel, a request to establish voice communications between the device and the mobile telephone; determining, by the processor unit and communication interface, that the request to establish voice communications has not been accepted; generating, by the processor unit in response to the determination, notification data for informing a user of the mobile telephone that a call request has not been accepted; receiving, by the communication interface from the device and over a second communications channel that is different from the first communications channel, missed call data; providing, by the processor unit, the user with an indication that the request to establish voice communications was not accepted, wherein the provided indication is dependent on both the notification data and the missed call data.
Preferably, the memory unit further comprises instructions stored thereon, which when executed on the processor unit, causes the mobile telephone to further perform adding, by the processor unit and memory unit in response to receiving the missed call data, the missed call data to the notification data.
Preferably, the memory unit further comprises instructions stored thereon, which when executed on the processor unit, causes the mobile telephone to perform the method according to any one of the above-described methods or the methods described herein.
According to a fourth aspect of the invention, there is provided a mobile telephone configured to perform any of the above-described methods of the second aspect.
Preferably, the mobile telephone may include a memory unit, a processor unit, a communication interface, the processor unit coupled to the memory unit, and the communication interface, where the memory unit comprises instructions stored thereon, which when executed on the processor unit, causes the mobile telephone to perform a method comprising: transmitting, by the communication interface, to a device and over a first communications channel, a request to establish voice communications between the mobile telephone and the device; receiving, by the communication interface, an indication that the request to establish voice communications has not been accepted; prompting, by the processor unit in response to receiving the indication, a user of the mobile telephone to provide data for generating missed call data; receiving, by the processor unit, a data input from the user in response to receiving the prompt; generating, by the processor unit, missed call data in dependence on the data input from the user; and transmitting, by the communication interface over a second channel that is different from the first channel, the missed call data to the device, where the missed call data is added into notification data generated by the device in response to determining, by the device, that the request to establish voice communications has not been accepted, wherein the notification data with the missed call data informs a user of the device that a call request has not been accepted.
Preferably, the missed call data is added into notification data generated by the device in response to determining, by the device, that the request to establish voice communications has not been accepted, where the notification data with the missed call data informs a user of the device that a call request has not been accepted.
Preferably, the memory unit further comprises instructions stored thereon, which when executed on the processor unit, causes the mobile telephone to perform the method according to any one of the above-described methods or the methods described herein.
According to a fifth aspect of the invention, there is provided a mobile telephone configured to perform any of the above-described methods of the first and second aspects.
The methods described herein may be performed by software in machine readable form on a tangible storage medium e.g. in the form of a computer program comprising computer program code means adapted to perform all the steps of any of the methods described herein when the program is run on a processor and where the computer program may be embodied on a computer readable medium. Examples of tangible (or non-transitory) computer readable medium or storage media include memory units, hard disk drives, disks, thumb drives, memory cards etc. and do not include propagated signals. The software can be suitable for execution on a parallel processor or a serial processor such that the method steps may be carried out in any suitable order, or simultaneously.
This acknowledges that firmware and software can be valuable, separately tradable commodities. It is intended to encompass software, which runs on or controls “dumb” or standard hardware, to carry out the desired functions. It is also intended to encompass software which “describes” or defines the configuration of hardware, such as HDL (hardware description language) software, as is used for designing silicon chips, or for configuring universal programmable chips, to carry out desired functions.
According to another aspect of the invention, there is provided a tangible computer readable medium comprising computer program code stored thereon, which when executed on a processor of a first device, causes the first device to perform a method comprising: receiving, from a second device and over a first communications channel, a request to establish voice communications between the first device and the second device; determining that the request to establish voice communications has not been accepted; generating, in response to the determination, notification data for informing a user of the first device that a call request has not been accepted; receiving, from the second device and over a second communications channel that is different from the first communications channel, missed call data; adding, in response to receiving the missed call data, the missed call data to the notification data; providing the user with an indication that the request to establish voice communications was not accepted, wherein the provided indication is dependent on both the notification data and the missed call data.
Preferably, the tangible computer readable medium further comprising computer program code to configure the first device to perform the method according to any one of the above-described methods or the methods as described herein.
According to a further aspect of the invention, there is provided a tangible computer readable medium comprising computer program code stored thereon, which when executed on a processor of a first device, causes the first device to perform a method comprising: transmitting, to a second device and over a first communications channel, a request to establish voice communications between the first device and the second device; receiving an indication that the request to establish voice communications has not been accepted; prompting, in response to receiving the indication, a user of the first device to provide data for generating missed call data; receiving a data input from the user in response to receiving the prompt; generating missed call data in dependence on the data input from the user; and transmitting, over a second communications channel that is different from the first communications channel, the missed call data to the second device, wherein the missed call data is added into notification data generated by the second device in response to determining, by the second device, that the request to establish voice communications has not been accepted, wherein the notification data with the missed call data informs a user of the second device that a call request has not been accepted.
Preferably, the tangible computer readable medium further comprising computer program code to configure the first device to perform the method according to any one of the above-described methods or the methods as described herein.
The preferred features may be combined as appropriate, as would be apparent to a skilled person, and may be combined with any of the aspects of the invention.
Embodiments of the present invention are discussed below, by way of example only, with reference to the accompanying drawings, in which:
Common reference numerals are used throughout the figures to indicate similar features.
It will also be appreciated that although features from each of the embodiments may be identified by different reference numerals in the figures and throughout the description, similar features including the properties and functionality attributed thereto, from one embodiment may be interchangeable with those of another embodiment.
Embodiments of the invention solve at least some of the above-described problems experienced by called and calling parties. It is to be appreciated by the skilled person that embodiments of the present invention are described below by way of example only. These examples represent the best ways of putting the invention into practice that are currently known to the Applicant although they are not the only ways in which this could be achieved. The description sets forth the functions of the example and the sequence of steps for constructing and operating the example(s). However, the same or equivalent functions and sequences may be accomplished by different examples.
References in the specification to “one embodiment,” “an embodiment,” “an example embodiment,” “first embodiment,” “second embodiment,” “third embodiment,” or the like, indicate that the embodiment described may include a particular feature, structure, or characteristic, but every embodiment may not necessarily include the particular feature, structure, or characteristic. Furthermore, when a particular feature, structure, or characteristic is described in connection with an embodiment, it is submitted that it is within the knowledge of one skilled in the relevant art(s) to implement such feature, structure, or characteristic in connection with other embodiments whether or not explicitly described.
According to a first embodiment, a calling party is provided with a way of indicating the relevance, importance, or nature of a call request that is sent to a called party. When a call request is received by the called party, their telephone displays not only an indication that a call request has been received but also further data that allows the called party to make a more informed decision on whether or not to answer the call.
According to the first embodiment, a calling party determines a number to be called, for example by selecting it from a contact list. Before placing a call (i.e. pressing the call button on their telephone), the calling party inputs, via a user interface of their telephone, additional data that is referred to herein as call data. The call data is transmitted to the called party at the same time as the call request. At the called party's telephone, a display of the call request is generated in dependence on a combination of the received call request and the received call data. The display of the call request is therefore enhanced by the call data and the called party is able to make a more informed decision regarding whether or not to accept the call request in that moment.
The call data may provide an indication of one or more of the following:
a) Importance/urgency of the call
b) Subject/reason/context of the call
c) A Location
d) A Photo/Image
The call data and call request are transmitted from the calling party's telephone to the called party's telephone over different channels. The call request, and resulting voice call if the call the request is accepted, are made over a first channel. The first channel may be either circuit switched (in case of normal circuit switching (CS) call) or packet switched (PS) (e.g. Voice over Long Term Evolution (LTE) or Video over LTE calls if the user is under LTE coverage or Rich Communications Suite (RCS) VoIP calls in case the user is under Wi-Fi or High Speed Packet Access (HSPA) coverage). The call data is sent, in parallel to the call request, over a second channel that is packet switched.
The call request and call data are both transmitted from the calling party's telephone (e.g. first device 102) in a way that the called party's telephone (e.g. second device 104) is able to determine that the call data corresponds to the call request. For example, a call request identifier may be generated by the calling party's telephone 102 and included in both the call request and the call data. The called party's telephone 104 is therefore able to determine that a received call request over the first channel 106a and received call data over the second channel 106b correspond to an enhanced call request sent by the calling party. The called party's telephone 104 therefore automatically uses the call data to generate and display an enhanced call request. The second channel 106b may be a dedicated channel and preferably provides the call data in advance of the call request being received so that the only generated call request is an enhanced call request.
Advantageously, the calling party is able to add information about the call he is about to make and this is received by the called party together with the incoming call notification. The called party, together with the standard accept/reject options available on incoming call screen, sees the additional information sent by the caller on the same incoming call screen. The information sent by the caller can be of any type: importance flag, text note, a location, a picture. The added information makes the call request more relevant to the called party by proving context, expressing the reason for the call, and creating interest about the call. The called party can therefore make a better decision about whether or not to accept the call request in that moment.
According to a second embodiment, a calling party is provided with a way of indicating the relevance, importance, or nature of a missed call by enriching its notification that is displayed on the telephone of a called party after a call request has failed. The missed call notification not only informs the called party that they have missed a call but also provides further data that that informs the called party of the nature, importance or reason of the call attempt from the calling party.
According to the second embodiment, the telephone of a calling party (e.g. first device 102) sends a call request to a called party. The call request fails, for example because the called telephone (e.g. second device 104) was engaged, the called party was away from their telephone 104, the called party actively rejected the call request or it was not possible to establish communications with the called party's telephone 104 due to the called party being out of reach (i.e. in an area without mobile signal coverage). The calling party's telephone 102 then determines that the call request failed and immediately provides a prompt on its user interface for the calling party to input additional data that is referred to herein as missed call data.
In response to receiving the prompt, the calling party may do one, or both, of:
a) Leave a call note
b) Leave a voice message
The input missed call data is then transmitted to the called party's telephone 104 and used to enhance the missed call notification that is displayed to the called party.
Different form known voicemail and text messaging techniques following a missed call, the missed call data is directly associated with a particular call attempt and the data sent by the calling party is received by the called party within the missed call notification of that call attempt. The missed call notification may then provide, in addition to contact name/number and time of the call, further data that provides the nature, importance or reason for the call attempt. All this data is contained in one place, the missed call notification, and there is no need for the calling party to work through all of their messages to determine if any of them require urgent attention.
The missed call data and call request are transmitted from the calling party's telephone 102 to the called party's telephone 104 over different channels. The call request is made over a first channel 106a. The first channel 106a may be either circuit switched (in case of normal CS call) or packet switched (e.g. Voice over LTE or Video over LTE calls if the user is under LTE coverage or RCS VoIP calls in case the user is under Wi-Fi or HSPA coverage). The missed call data is sent over a second channel 106b, parallel to the first channel 106a, that may is packet switched. The first and second channels 106a and 106b may respectively correspond to the first and second channels 106a and 106b as described for the first embodiment and shown in
The missed call data may be transmitted over the second channel 106b, that may be a dedicated channel, with a flag that links the missed call data to the failed call request. The called party's telephone 104 may have displayed a missed call notification, according to missed call notifications known in the art, as soon as the call attempt failed. On receiving the missed call data, the flag triggers an enhancement of the already displayed missed call notification by adding a direct display of the additional text data, in case of call note, and/or by adding a playback function for the audio file, in case of voice message, into the missed call notification. The missed call data is preferably also included, or associated, with all logs of the failed call attempt and any other missed call touch points on the user interface of the called telephone 104.
It is not essential for the missed call data to comprise a flag, and the missed call data need only comprise identification data that allows the called party's telephone 104 to associate the received missed call data with the failed call request.
Advantageously, the calling party is able to add information about the missed call to the missed call notification provided to the called party. The called party can therefore make a better decision about whether or not a missed call relates to matter that requires immediate attention.
According to a third embodiment, both the called and calling parties are provided with call logs that comprise enhanced records of their made, received and missed calls. The enhanced call records comprise additional data related to each call, such as any text or image data sent and received during a call or with a call request. The user experience is therefore greatly improved over known techniques in which the user is provided with very limited information regarding the call.
According to the third embodiment, either call or a failed call attempt occurs between a calling and called party. The call request, and voice call if the call request is accepted, are made over a first channel 106a. The first channel 106a may be either circuit switched (in case of normal CS call) or packet switched (e.g. Voice over LTE or Video over LTE calls if the user is under LTE coverage or RCS VoIP calls in case the user is under Wi-Fi or HSPA coverage). As described for the first embodiment, call data may be sent together with the call request, in parallel to the call request, over a second channel 106b that is packet switched. During a call, further call content data is transferred over the second channel 106b. The first and second channels 106a and 106b may be as described for the first and second embodiments and shown in
After a call has been completed, a call record is generated that comprises standard call details (i.e. the telephone number and the time, date and, for each accepted request, the duration of the call) in association with the call content data. A call log is generated that comprises one or more of the call records. When the calling or called party selects a call record in the call log to view, they are able to directly access the call content data without having to retrieve such data via a different process.
The call content data comprises any call data sent with a call request and may be text, image, video or any other data that the calling and called party transfer to each other, or is automatically generated, during a call. For example, the call content data may comprise data on any of:
a) Importance/subject/reason of the call
b) Location(s)
c) Photo(s)/Image(s)
d) Data/Media
The call content data may be stored on the telephone itself or at remote location from the mobile telephone, such as a network server. When either the calling or called party instructs their telephone to display their call log, the log displays one or more of the call records generated according to the third embodiment. The call records are selectable and, after selecting a call record, a link to the call content data is provided. Selecting the link will either retrieve the call content data from a memory of the telephone or trigger a request for the download of the call content data from a remote location.
Advantageously, the call content data is accessible by the user by tapping on the displayed call record in a call log. The visualization of all of call details and related data is provided with call back functionality maintained. Via these features the user can make use of the call records for gathering or retrieving content or data related to all of the calls, made, received and missed. The call record becomes part of the calling experience and provides an entry point to access data or to search information related to each call.
At 112, the first device 102 transmits a call request to establish voice communications with the second device 104. At 112, this may involve transmitting, from the first device 102 to the second device 104 and over a first communications channel 106a, a call request to establish voice communications between the first device 102 and the second device 104.
At 114, the first device 102 receives an indication that the call request to establish voice communications has not been accepted.
At 116, the first device 102 prompts a user for data to generate missed call data. At 116, this may include the first device 102 prompting, in response to receiving the indication, a user of the first device 102 to provide data for generating missed call data.
At 118, the first device 102 receives user data and generates missed call data. This may include receiving a data input from the user in response to receiving the prompt, and generating missed call data in dependence on the data input from the user.
At 120, the first device 102 may transmit the missed call data to the second device 104 for inclusion into a notification or notification data generated by the second device 104 for informing the user of the second device 104 that the call request has not been accepted. At 120, this may further include the first device 102 transmitting, over a second communications channel 106b that is different from the first communications channel 106a, the missed call data to the second device 104. The missed call data may be added into the notification or notification data generated by the second device 104 in response to determining, by the second device 104, that the request to establish voice communications has not been accepted, wherein the notification data with the missed call data informs a user of the second device 104 that a call request has not been accepted.
The method may include further features and modifications. For example, at 116, the missed called data may include identification data for identifying the transmitted request to establishing voice communications. The identification data is for associating, by the second device 104, the missed call data with the notification data in dependence on the identification data. Additionally or alternatively, at 116, the data input to the first device 104 by the user comprises at least one of text data, voice data, or text data and voice data (e.g. text data and/or voice data). The missed call data is generated in dependence on the at least one text data, voice data, or text data and voice data (e.g. text data and/or voice data).
The first communications channel 106a may be either a circuit switched channel or a packet switched channel. Additionally, the second communications channel 106b may be either a circuit switched channel or a packet switched channel. Alternatively, the first communications channel 106a is a circuit switched channel and the second communications channel 106b is a packet switched channel. Alternatively or additionally, the first and second communications channels 106a and 106b may be provided by Rich Communications Suite (RCS).
At 132, the second device 104 may receive a call request from the first device 102 to establish voice communications with the second device 104. This may include at 132 the second device 104 receiving, from the first device 102 and over a first communications channel 106a, a call request to establish voice communications between the first device 102 and the second device 104.
At 134, the second device 104 determines that the call request to establish voice communications has not been accepted.
At 136, the second device 104 generates a notification to inform the user of the second device 104 that the call request has not been accepted. In 136, this may include the second device 104 generating, in response to the determination, a notification or notification data (e.g. a missed call notification) for informing a user of the second device 104 that a call request has not been accepted.
At 138, the second device 104 receives from the first device 102 missed call data. In 138, this may include the second device 104 receiving, from the first device 102 and over a second communications channel 106b that is different from the first communications channel 106a, missed call data.
At 140, the second device 104 may add the missed call data into the notification. At 140, this may include the second device 104 adding, in response to receiving the missed call data from the first device 102, the missed call data into the notification data.
At 142, the second device 104 may provide an indication that the call request was not accepted based on the notification including the missed call data. At 142, this may include the second device 104 providing or displaying to the user with an indication that the request to establish voice communications was not accepted, where the provided indication is dependent on both the notification data and the missed call data. The notification data includes the received missed call data.
The method according to claim 1, wherein the missed called data comprises identification data for identifying the received request; and the method further comprises associating, by the second device, the missed call data with the notification data in dependence on the identification data.
The method may include further features and modifications. For example, at 136, the method may include generating at least one of text data, voice data, or text data and voice data (e.g. text data and/or voice data) in dependence on the missed call data. The provided indication may include at least one of the generated text data, generated voice data, or generated text and voice data (e.g. generated text data and/or voice data).
At 142, the method may further include displaying the notification data before providing the user with the indication. Alternatively, the method may further include displaying the notification data when providing the user with the indication. Additionally or alternatively, providing the indication may include additionally displaying the text data. Additionally or alternatively, providing the indication may include additionally playing back the voice data.
The first communications channel 106a may be either a circuit switched channel or a packet switched channel. The second communications channel 106b may be either a circuit switched channel or a packet switched channel. Alternatively, the first communications channel 106a is a circuit switched channel and the second communications channel 106b is a packet switched channel. Additionally or alternatively, the first and second communication channels 106a and 106b are provided by RCS.
In 136-140, the notification data generated is a missed call notification and the received missed call data is directly associated with the failed call attempt and contained in the missed call notification for the failed call attempt.
At one or more of 138-142, the second device 104 may include, on receiving the missed call data, enhancing the notification data associated with the failed call attempt by: adding additional text data into the notification data in response to the missed call data comprising text data; and adding additional voice data into the notification data in response to the missed call data comprising voice data.
At 140 or 142, the method may include associating, by the second device 104, the missed call data with all call logs associated with the failed call attempt.
Referring to
Although method 110 is described as being performed by the first device 102 and the method 130 is described as being performed by the second device 104, it is to be appreciated by the skilled person that the method 110 may be performed by the second device 104 and the reciprocal method 130 may be performed by the first device 102. It is to be appreciated by the skilled person that the first device 102 or the second device 104 may be configured to perform at least one of the method 110, the method 130, or the method 110 and/or the method 130.
Exemplary techniques for use in implementing the first, second and third embodiments are described below.
While the first channel can be circuit switched (in case of normal CS calls) or packet switched (depending on the access network the packet switched calls can be made via Voice over LTE or Video over LTE standards if the user is under LTE coverage, otherwise made via RCS VoIP in case the user is under Wi-Fi coverage), preferably the Rich Communications Suite, RCS, is used to provide the second channel, and transfer of data over this channel, as described for the first, second and third embodiments.
RCS Release 1 was first published in December 2008. RCS was defined by the Groupe Speciale Mobile Association (GSMA), an association of telecommunications operators and related companies, with the aim of producing an umbrella of advanced communication services prioritising the interoperability of the services across network operators and handset manufacturers. RCS Release 1 established the main services and components to be used as part of RCS such as enhanced address books and chat, for example, instant messaging. RCS Release 2 was published in June 2009 and expanded Release 1 to cover Broadband Access (BA) devices such as personal computers (PCs) connected over Wi-Fi in addition to the mobile telecommunications devices supported by Release 1. Release 3, in addition to other enhancements, included functionality that advanced communication services, such as video, did not require a voice call to be initiated prior to the initiation of the advanced communication services, whereas this had been the case in previous releases.
As mentioned above, RCS defines advanced communication services for adoption. It defines the profiles and implementation for adoption of existing standardised services as defined by various standardisation bodies, such as the 3rd Generation Partnership Project (3GPP), Open Mobile Alliance (OMA) or Internet Engineering Task Force (IETF). The communication services defined by RCS include chat, file transfer, image share and video share (one-way and two-way). Other functionality defined in RCS includes enhanced address book (EAB), including service capability and social presence, network address book (NAB), including remote back-up and restore and enhanced messaging, including message history. An example of a communications service provided by RCS is two-way video sharing or video calling.
RCS defines inter-operable communications services to be adopted by network operators and mobile handset manufacturers. RCS adopts various existing standards and defines how they should be implemented. It uses the known IP Multimedia Sub-system (IMS) to provide the framework for these services. IMS is an architectural framework for delivering internet protocol (IP) multimedia services. One of the key components of IMS is the Internet Engineering Task Force (IETF) protocol Session Initiation Protocol (SIP) which is used to control multimedia communications sessions over IP.
In communication with the core network 302 of the network operator is the Internet Protocol (IP) Multimedia Sub-System (IMS) 304. The IMS provides a form of Fixed-Mobile Convergence (FMC) which aids the communication of multimedia and voice applications from wireless to fixed terminals 306-316.
As illustrated, device 400 may include one or more processors 402, one or more memory units 404, a communication interface 406 and input/output controller 408, where the one or more processor(s) 402 are coupled or connected to the one or more memory unit(s) 404, communication interface 406 and input/output controller 408.
Device 400 comprises one or more processor units 402 which may be microprocessors, controllers or any other suitable type of processors for processing computer executable instructions or instructions to control the operation of the device 400 in order to perform one or more of the methods and processes as described herein. For example, the operation of the device 400 may be configured to implement one or more of the method(s) as described with reference to
Alternatively or additionally, by way of example only, the device 400 may be configured or adapted to perform the method of transmitting missed call data following a failed call attempt between the device 400 and a second device as described herein. In some examples, for example where a system on a chip architecture is used, the processors 502 may include one or more fixed function blocks (also referred to as accelerators) which implement a part of the method(s) as described with reference to
Platform software and/or computer executable instructions may be provided using any computer-readable media that is accessible by device 400. Computer-readable media may include, for example, computer storage media such as the one or more memory unit(s) 404 and communications media. Computer storage media, such as memory unit 404, includes volatile and non-volatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.
The one or more memory unit(s) 404 may include platform software and/or computer executable instructions representing an operating system 414 or any other suitable platform software that may be provided at the device 400 to enable application software to be executed on the device 400. The memory unit 404 may further include a data store 416 for storing data. Depending on the functionality and capabilities of the device 400 and applications of the device 400, software and/or computer executable instructions may optionally include one or more functions and/or applications 418a-418n as described with reference to
For example, application 418a may optionally (as illustrated by the dashed boxes) include computer executable instructions, which when executed on processor 402, causes the processor 402 to perform a method of transmitting missed call data following a failed call attempt between the device 400 and a second device as described herein. The application 418a may optionally (as illustrated by the dashed boxes) include one or more of voice communications functionality 419a, prompt and receive user data functionality 419b, generating missed call data functionality 419c, transmit missed call data functionality 419d, determine call request not accepted functionality 419e, which may be provided at the device 400.
Additionally or alternatively, application 418a may optionally (as illustrated by the dashed boxes) include, by way of example only, computer executable instructions, which when executed on processor 402, causes the processor 402 to perform a method of providing a missed call notification following a failed call attempt between the device 400 and a second device as described herein. The application 418a may optionally (as illustrated by the dashed boxes) include one or more of voice communications functionality 419a, receive missed call data functionality 419d, determine call request not accepted functionality 419e, generate missed call notification functionality 419f, and provide indication of missed call functionality 419g which may be provided at the device 400.
Data store 416 may hold one or more missed call notifications, notification data, missed call data, call details, call content data, call data and other data associated with one or more call(s) between the device 400 and one or more second device(s).
Computer storage media may include, but is not limited to, RAM, ROM, EPROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information for access by a computing device. In contrast, communication media may embody computer readable instructions, data structures, program modules, or other data in a modulated data signal, such as a carrier wave, or other transport mechanism. As defined herein, computer storage media does not include communication media. Although the computer storage media (memory 404) is shown within the device 400 it will be appreciated that the storage may be distributed or located remotely and accessed via a network 300 or other communication link (e.g. using communication interface 406).
Communication interface 406 may include, by way of example only, one or more from the group of: one or more receiver(s); one or more transmitters; or one or more receivers and one or more transmitters. For example, communication interface 406 may include one or more receivers and transmitters to enable the device 400 to communicate with a second device over a first communication channel and may include one or more receivers and transmitters to enable the device 400 to communicate with the second device over a second communication channel. The first and second communication channels may be different.
The device 400 may also optionally or if desired comprises an input/output controller 408 arranged to output display information to a display device 410 which may be separate from or integral to the device 400. The display information may provide a graphical user interface. The input/output controller 408 may control one or more devices or units including, but not limited to, a keypad or keypad, mouse, track pad, display screen, touchscreen display screen, or any other form of input and/or output that allows a user to use the device 400. For example, the input/output controller 408 may be arranged to receive and process input from one or more devices, such as a user input device 412 (e.g. a mouse, keyboard, touchscreen). This user input may be used to initiate voice communications, input call data, input and share call content data, view call logs and call records, e.g. select a call log to view a call record etc. In an embodiment the display device 410 may also act as the user input device 412 e.g. it may be a touch sensitive display device. The input/output controller 408 may also output data to devices other than the display device 410, e.g. a locally connected printing device or other external display device and the like.
As an example, in essence, the device 400 (e.g. a mobile telephone or other electronic device) includes a memory unit 404, a processor unit 402, and a communication interface 406 in which the processor unit 402 is coupled to the memory unit 404 and the communication interface 406. The memory unit 404 comprises computer code or computer executable instructions stored thereon, which when executed on the processor unit 402, causes the device 400 to perform a method comprising: receiving, by the communication interface 406 from a first device and over a first communications channel, a request to establish voice communications between the device 400 and the first device; determining, by the processor unit 402 and communication interface 406, that the request to establish voice communications has not been accepted; generating, by the processor unit 402 in response to the determination, notification data for informing a user of the device 400 that a call request has not been accepted; receiving, by the communication interface 406 from the first device and over a second communications channel that is different from the first communications channel, missed call data; providing, by the processor unit 402, the user with an indication that the request to establish voice communications was not accepted, where the provided indication is dependent on both the notification data and the missed call data.
As another example, in essence, the device 400 (e.g. a mobile telephone or other electronic device) includes a memory unit 404, a processor unit 402, and a communication interface 406 in which the processor unit 402 is coupled to the memory unit 404 and the communication interface 406. The memory unit 404 comprises computer code or computer executable instructions stored thereon, which when executed on the processor unit 402, causes the device 400 to perform a method comprising: transmitting, by the communication interface 406, to a second device and over a first communications channel, a request to establish voice communications between the device 400 and the second device; receiving, by the communication interface 406, an indication that the request to establish voice communications has not been accepted; prompting, by the processor unit 402 in response to receiving the indication, a user of the device 400 to provide data for generating missed call data; receiving, by the processor unit 402, a data input from the user in response to receiving the prompt; generating, by the processor unit 402, missed call data in dependence on the data input from the user; and transmitting, by the communication interface 406 over a second communication channel that is different from the first communication channel, the missed call data to the second device, where the missed call data is added into notification data generated by the second device in response to determining, by the second device, that the request to establish voice communications has not been accepted, where the notification data with the missed call data informs a user of the second device that a call request has not been accepted.
The term ‘device’ or ‘computer’ is used herein to refer to any device with processing capability such that it can execute instructions. Those skilled in the art will realise that such processing capabilities are incorporated into many different devices and therefore the term ‘device’ or ‘computer’ includes PCs, servers, network nodes and other network elements, mobile telephones, personal digital assistants, electronic devices and many other devices.
RCS and IMS use the Session Initiation Protocol (SIP) protocol in order to control the multimedia communications sessions over IP defined in the suite. SIP is a text-based protocol where each transaction consists of a client request, that invokes a particular method or function on the server, and a response. Each SIP request has a method which defines its nature such as INVITE or OPTIONS. Each response contains a code combined with further information; these codes define the success or failure of the request.
Once the sessions have been initiated, other protocols may be used to facilitate communication, such as the message session relay protocol (MSRP) or Relay Transfer Protocol (RTP). MSRP is typically used in RCS for instant messaging, file transfer and image sharing while RTP is used for video sharing. For example, during a voice call, if a user wishes to share some content, a SIP INVITE request may be used which is forwarded to all capable clients in the conversation. If the user accepts the invitation, a ‘200 OK’ response is sent. A ‘603’ response is forwarded if the invitation is rejected. These protocols and services may be used in exemplary embodiments. However, it should be understood that any suitable protocols may be utilised to provide the described embodiments.
With regard to how RCS may more specifically be used to provide aspects of embodiments, these are described below with reference to
UCMs 424 provides an interface to the modified Android Phone Application 422a to make or accept calls (CS or IP). UCM 424 dynamically decides whether to route the call through RCS stack 428 for IP call or Android Telephony Manager 426 for normal CS call. UCM 424 also provides functionalities to support different Call+ use cases like Quick Call Composer 424b and other in call services 424a and 424c-424d. The UCM 424 has the following functions:
In the Call+ application context, the objective of the Media Share Manager 430 is to enable a user to share the media with other users during the call or otherwise. To enable Call+ application to use as a content sharing application, Sharing intent is implemented as part of Media Share Manager 430. Any Android application that wants to share the content will show Call+ as an option. Android default media applications are: Gallery 422e, Camera 422g and Music 422f.
The default gallery application 422e provides interfaces (Intents) for other applications to choose an image and use the same accordingly. It also uses ShareActionProvider to show the list of applications that can be used for sharing. Media Share Manager 430 registers Intent for sharing which will add Call+ in the list of available options when user selects share option in Gallery application 422e.
The default camera application 422g also provides interfaces (Intents) so that other application can invoke it and use it to capture image or video. Media Share Manager 430 will also use the same intent to use camera application 422g for sharing the content.
The default music application 422f does not provide any way to share the music and hence the application is extended with the sharing feature of Android.
RCS stack 428 is a RCS-e compliant stack, which provides Joyn compliant interfaces towards the upper layer application. It provides the following RCS features:
UCM 424 uses the Joyn APIs provided by the RCS SDK, to interface with the RCS stack 428 for supporting Call+ use cases for IP voice calls, in-call, image and video sharing, location sharing etc.
Vodaphone Call+ applications for implementing the invention may consist of, by way of example only but not limited to, following subcomponents:
CallData+ and CallView+ are related to Quick Call Composer 424b.
CallBuilder+ subcomponent allows user to create options for the new call (add file to share, video, photo, location, call importance, message, other contacts etc.) and start the call or conference.
For example, for a first device, the CallBuilder+ subcomponent may, at least in part, implement transmitting, to a second device and over a first communications channel, a request to establish voice communications between the first device and the second device. This may also implement receiving an indication that the request to establish voice communications has not been accepted. This subcomponent may also implement generating missed call data in dependence on data input from the user (e.g. see below), and transmitting, over a second channel that is different from a first communication channel, the missed call data to the second device.
In another example, for the second device, the CallBuilder+ subcomponent may, at least in part, implement receiving, from the first device and over a first communications channel, a request to establish voice communications between the first device and the second device. This may also implement determining that the request to establish voice communications has not been accepted. This subcomponent may also include receiving, from the first device and over a second communications channel that is different from the first communications channel, missed call data.
CallData+ subcomponent allows a user to select data (shared files, video, messages, location, etc.) for the current call. For example, for the first device, this subcomponent may implement at least part of prompting, in response to receiving an indication that a request to establish voice communications has not been accepted, a user of the first device to provide data for generating missed call data; and receiving a data input from the user in response to receiving the prompt.
CallView+ subcomponent allows a user to see and select (manipulate with) data (shared files, video, messages, location, status of the caller, etc.) that are received from another call-end. For example, for the second device, this subcomponent may implement, at least in part, providing the user with an indication that the request to establish voice communications was not accepted, where the provided indication is dependent on both the notification data and the missed call data.
CallNotifier+ subcomponent is activated from the Android status bar and allows a user to see Call+ notifications and information (missed calls, call info, history, etc.). For example, for the second device, this subcomponent may implement adding, in response to receiving the missed call data, the missed call data into the notification data, and, at least in part, providing the user with an indication that the request to establish voice communications was not accepted, where the provided indication is dependent on both the notification data and the missed call data.
The applications 422a-422d may be modified as follows:
With regard to Call+ and Android integration, Call+ features are entwined within the Android framework and Android Native applications. The integration is achieved by:
Although the Android implementation and architecture is described herein with reference to, but not limited to, specific Android applications, kernel, libraries, functions, layers and/or subcomponents and/or combinations thereof, this is by way of example only, and it is to be appreciated by the skilled person that any suitable operating system, framework and/or related applications are applicable, e.g. Windows or Apple iOS etc., for implementing the invention as described. Although the Vodafone Call+ system 420 is described with reference to, but not limited to, specifically named applications, functions and/or subcomponents and combinations thereof, this is by way of example only, and it is to be appreciated by the skilled person that the specific applications, functions and/or subcomponents and/or combinations thereof as described and named herein can be implemented in any other way suitable for implementing the invention as described herein.
At 504, the phone application 422a of the first device sends a Request for ImageShare message towards the second device. The UCM 424 of the first device receives the Request for ImageShare message, and in response, at 506, sends a ShareImage( ) towards the RCS stack 428. The ShareImage( ) includes the image to be shared. On receiving the ShareImage( ) message, the RCS stack 428 at 508 sends an Invite (MSRP SDP) message towards the second device, which is routed at 510 via the IMS Core Network 302/304 to the phone application 422a of the second device.
At 512 and 514 a SIP message (200 OK) is send to the RCS Stack via the IMS Core network 302/304. At 516, the RCS Stack 428, in response to receiving the 200 OK message, triggers image sharing and the RCS Stack 428 transmits the OnSharingStarted( ) message towards the phone application 422a of the first device via the UCM 424. At 518, the UCM 424 sends an Update Status message to the phone application 422a of the first device indicating that images can be shared between the first and second devices.
At 520-526, the image is shared from the first device to the second device. In this case, at 520 and 524, the RCS stack 428 shares the image with the second device using MSRP Send messages. At 522 and 526, the second device acknowledges receipt of the image data using 200 OK messages sent via the RCS stack 428.
In 528, the RCS stack 428 has finished transmitting the image data and sends an OnImageShared message towards the UCM 424, which sends, at 530, an update status message to phone application 422a of the first device to indicate the image has been shared.
At 532-538, the RCS stack 428 terminates the image sharing with the second device by sending, at 532, BYE messages via the IMS core network 300/302. At 536, the second device sends acknowledge messages, e.g., a 200 OK message, to the IMS Core network 300/302, which relays the 200 OK messages, at 538, to the RCS stack 424. This terminates the image share between first and second devices.
A number of modifications and variations can be made to the above-described embodiments. It will be understood that the benefits and advantages described above may relate to one embodiment or may relate to several embodiments. The embodiments are not limited to those that solve any or all of the stated problems or those that have any or all of the stated benefits and advantages.
The techniques of any of the first, second and third embodiments may be applied in combination with each other so that the user experience, of both the calling and called parties, is improved during all of the sending of call requests, the display of missed call notifications and the viewing of call records.
In a particularly preferred implementation, the first channel is circuit switched (in case of normal CS calls) or packet switched (depending on the access network the packet switched calls can be made via Voice over LTE or Video over LTE standards if the user is under LTE coverage, otherwise made via RCS VoIP in case the user is under Wi-Fi coverage). In another particularly preferred implementation, the second channel packet switched.
Embodiments refer to telephones of the calling and called parties. These may be any type of mobile telephone, such as a smart phone, or communications device capable of providing both voice and data communications.
It will be understood that the exemplary embodiments described herein may be implemented over data only links, in combination with voice or as standalone services. In addition, the features described may be implemented in conjunction with known user experience models and communication services. Although the present invention has been described in terms of specific services, it will be understood that any services and communication methods will be suitable for use with the principles of the present invention. Services may be defined in the future that will be equally applicable with the embodiments described herein.
The embodiments described herein may be implemented on any device operating system. It will be understood that the key service logic is described and that the skilled person may implement these features differently when presenting them to the user. The processes described herein may be automated or may be performed upon manual instruction.
Any reference to an item refers to one or more of those items. The term ‘comprising’ is used herein to mean including the method blocks or elements identified, but that such blocks or elements do not comprise an exclusive list and a method or apparatus may contain additional blocks or elements.
While terminals are often referred to as “mobile” in the preceding discussion the term “mobile” should not be construed to require that a terminal always be mobile, merely that it has the capability of being in communication with a wireless telecommunications network or IP network, depending on the context, which allows mobility. For instance, a PC terminal or an machine to machine (M2M) client that has never moved from any particular geographic location may in a sense be considered mobile as it could be moved to a different location while still accesses the same network. The term “mobile terminal” is used in the present discussion just to be read as including the possibility of a terminal that is “semi-permanent” or even “fixed” where the context does not contradict such an interpretation.
Additionally, the “network” in the preceding discussion should be thought of as having at least a wireless element and, typically, internet protocol (IP) elements.
Those skilled in the art will realise that storage devices utilised to store program instructions can be distributed across a network. For example, a remote computer may store an example of the process described as software. A local or terminal computer may access the remote computer and download a part or all of the software to run the program. Alternatively, the local computer may download pieces of the software as needed, or execute some software instructions at the local terminal and some at the remote computer (or computer network). Those skilled in the art will also realise that by utilising conventional techniques known to those skilled in the art that all, or a portion of the software instructions may be carried out by a dedicated circuit, such as a DSP, programmable logic array, or the like.
The steps of the methods described herein may be carried out in any suitable order, or simultaneously where appropriate. Additionally, individual blocks may be deleted from any of the methods without departing from the spirit and scope of the subject matter described herein. Aspects of any of the examples or embodiments described above may be combined with aspects of any of the other examples described to form further examples without losing the effect sought.
The processes described herein should not be understood to prescribe a fixed order of performing the method steps described therein. Rather, the method steps may be performed in any order that is practicable. Although the present invention has been described in connection with specific exemplary embodiments, it should be understood that various changes, substitutions, and alterations apparent to those skilled in the art can be made to the disclosed embodiments without departing from the spirit and scope of the invention as set forth in the appended claims.
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| WO2015/110652 | 7/30/2015 | WO | A |
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