© 2013-2014 Teseda Corporation. A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever. 37 CFR § 1.71(d).
This invention pertains to methods and apparatus for defect isolation and testing of semiconductor integrated circuits in the field. More specifically, this disclosure pertains to rapid failed device screening in remote field locations.
It can be difficult to screen semiconductor devices for functionality. Defects observed at the package interface may cause the entire device to fail. Previous approaches to determining whether a device is functional include wafer sort and final packaged testing. However, because the test equipment associated with such tests is often expensive, sophisticated capital equipment, the tests themselves become expensive, with the cost of the test increasing with test duration.
Further, even after devices have been packaged, tested and shipped, they are not all perfect, and failures do occur in the field, by which we mean locations remote from the manufacturer of the devices. For example, a “field location” may refer to the facilities of a customer, distributor, or an end user. A field location may be a sales office of the IC manufacturer. Conventionally, suspect or failed devices have to be shipped from a field location back to the manufacturer in order to evaluate them, often incurring the expenses and delays that are typically associated with international shipments.
The following is a summary of the invention in order to provide a basic understanding of some aspects of the invention. This summary is not intended to identify key/critical elements of the invention or to delineate the scope of the invention. Its sole purpose is to present some concepts of the invention in a simplified form as a prelude to the more detailed description that is presented later.
The present disclosure is directed, in one aspect, to various embodiments of a testing system or device for testing semiconductor integrated circuits (“ICs”). In some cases, the disclosure is well suited to high pin count devices, for example, devices having more than around 100 pins. Automated test procedures, carried out under software control, can be employed to test a device, testing individual pins, and/or groups of pins, to detect and diagnose or characterize various types of failures. For example, EOS events will typically cause either opens or shorts to occur on individual pins or a group of pins. In the case of opens, current will no longer be able to flow from the pin to its desired location.
The end customers of newly built systems want to verify that all the components are of a consistent quality and that they were not damaged during shipment or assembly. These are all potential applications for I/O curve tracing which can provide both a qualitative visual representation and a quantitative measured performance. The disclosed system enables and exploits front line testing of devices in the field for all these reasons. Response to the customer can be nearly immediate. Eliminate “false returns” by differentiation of use versus a real quality issue. Measurement data curves are saved electronically, eliminating manual data recording errors, for documentation and later recall for further analysis. The stored test data can be accessed from a common database by designers, process engineers, FA people, as well as customer application engineers as needed. In an example, factory FA people can review test results (from the common database) to evaluate an initial quality prognosis without waiting for returned materials or samples to arrive and conducting the tests themselves. Response times are dramatically reduced by utilizing the systems and methods disclosed herein.
Additional aspects and advantages of this invention will be apparent from the following detailed description of preferred embodiments, which proceeds with reference to the accompanying drawings.
Electrical Over-Stress (EOS) events will typically cause either opens or shorts to occur on individual pins or a group of pins of an integrated circuit. In the case of opens, current will no longer be able to flow from the pin to its desired location. Typically a continuity measurement is sufficient to detect these failures because they cause failures in the bonding or the electro-static discharge (ESD) protection diodes. There are occurrences when an EOS event will cause a partial open or degradation in the performance of the protection circuitry. These failures require a curve trace to identify the failure. Shorts can occur between a pin(s) and another pin(s), the pin(s) and ground, or the pin(s) and a power supply. Adequately detecting and characterizing these failures requires a pin-to-pin curve trace.
Defects occurring during semiconductor manufacturing may cause functional faults in semiconductor devices. For example, manufacturing faults like open circuit defects, impurity defects, and packaging defects may cause faults potentially leading to poor device performance or device failure. Semiconductor devices may be tested at an electrical test and/or sort facility using automated test equipment (ATE) to determine if the device is logically functional. Depending on the logical function of the device, additional techniques may be used to analyze specific failure modes of the device and/or to investigate the electrical character of the device. For example, pin characterization equipment may be used to characterize various electrical properties of electrical pins of the semiconductor device. However, existing approaches to characterizing pin electrical properties generally do not provide logic function test capability.
The disclosed embodiments relate to systems and methods for electrically characterizing a semiconductor device. For example, a computer-readable storage medium excluding a signal per se and comprising instructions stored thereon that are executable by a computing device to electrically characterize pins included in the semiconductor device is disclosed. The example instructions comprise instructions to provide a test pattern to the semiconductor device via one or more of the pins, the test pattern configured to set the semiconductor device to a selected logical state prior to electrically characterizing a selected pin. The example instructions also comprise instructions to adjust an electrical state of the selected pin after the test pattern is provided to the device, generate an electrical characterization for the selected pin, and output the electrical characterization for display.
The disclosed embodiments may provide an approach to characterize the electrical behavior of one or more pins included in a semiconductor device rapidly. Further, in some embodiments, the system and methods described herein may provide a compact approach to checking device functionality without the overhead of traditional ATE hardware. For example, in some embodiments, the hardware and software described herein may be implemented in a portable and/or compact manner.
As shown in
Characterization computing device 102 may receive data for characterizing semiconductor device 106 and comparing the characterization generated to characterizations for other devices (such as statistical baseline data, “golden device” test results, manufacturing specification data, device performance data, and the like) from server 108 and/or database 110 via network 114. While
In some embodiments, providing the test pattern to the semiconductor device may include setting one or more pins of the semiconductor device to a logic low state while a pin selected for electrical characterization is characterized. In some embodiments, setting a pin to a logic low state may include setting the pin to a D.C. voltage of 0.8 V or less, within an acceptable tolerance. In some embodiments, setting the pins to a logic low may include setting the pins to a ground state. Setting the pins to a ground state may be performed prior to performing the selected characterization techniques on the selected pin. For example, setting the semiconductor device to a ground state may be performed prior to performing a voltage-current characterization of the selected pin and/or a continuity characterization for the selected pin, as described further below.
In some other embodiments, providing the test pattern to the semiconductor device may include setting one or more pins of the semiconductor device to a logic high state while the selected pin is characterized. In some embodiments, setting such pins to a logic high state may include setting the pins to a D.C. voltage of 2.5 V, within an acceptable tolerance. For example, using a test pattern to set the semiconductor device to the powered state may enable an input leakage determination as described below.
At 304, method 300 includes pausing the test pattern while the pin selected for electrical characterization is characterized. Pausing the test pattern provides a D.C. state for characterization of the selected pin. Thus, the test pattern is paused to adjust the selected electrical state and measure the value for the dependent electrical state for the selected pin. It will be appreciated that the test pattern may be paused for any suitable period of time. In one example, the test pattern may be paused for less than 100 milliseconds while the dependent electrical state is measured.
At 306, method 300 includes adjusting a selected electrical state of the selected pin of the semiconductor device, and, at 308, measuring a value for a dependent electrical state of the selected pin responsive to the selected electrical state. For example, a test unit configured to perform an electrical measurement of the semiconductor device may adjust the selected electrical state of the selected pin and measure the dependent electrical state of the selected pin in response. It will be appreciated that selection and adjustment of the electrical state may be performed in any suitable way. For example, in some embodiments, a value for the electrical state may be selected and provided as a stimulus to the selected pin and a response of the selected pin may be detected and measured by a suitable sensor in response. The selected value may be incremented and/or indexed through a selected range of values in some embodiments, while the selected value may be a single value in some other embodiments.
At 308, method 300 includes generating an electrical characterization for the pin by correlating the dependent electrical state with the selected electrical state. For example, a correlation may be formed from one or more selected electrical state values provided to the pin may and the respective dependent electrical state values measured in response. Any suitable manner of correlating the dependent electrical state to the electrical state may be employed without departing from the scope of the present disclosure. In some embodiments, a plurality of correlations may be generated from the data along with statistical information related to the quality of the correlation, such as a correlation coefficient, for each, potentially allowing judgments to be made about outlier data points, various defect modes that may be identifiable via various correlation techniques, and so on.
Various examples of electrical characterizations that may be generated and the electrical state adjustments and dependent electrical state measurements are described below. For example, a voltage-current characterization may be generated using current measurements made in response to voltage adjustments to a selected pin. In this example, adjusting the selected electrical state of the selected pin may include adjusting a selected voltage incrementally within a selected voltage range. For example, one non-limiting voltage range may include voltages selected in the range from −1.4 V to +1.4 V selected in increments of 0.1 V. Measuring the value for the dependent electrical state of the selected pin in this example may include measuring a current value at the selected pin for each voltage setting. The measurement values may be stored in a database. Once the current measurements are collected, the voltage-current characterization may be generated by suitably correlating the current measurements with their respective voltage settings. In some embodiments, generating the voltage-current relationship for the selected pin may include setting one or more pins other than the selected pin to a logic low state prior to adjusting the voltage of the selected pin. For example, each pin other than the selected pin may be set to a logic low state prior to adjusting the voltage of the selected pin. In some other embodiments, each of a plurality of pins other than the selected pin may be set to logic high and/or logic low states respectively prior to adjusting the voltage of the selected pin.
In another example, an input leakage characterization may be generated for a selected pin. In this example, adjusting the selected electrical state of the selected pin may include selecting a voltage and measuring the value for the dependent electrical state may include measuring a current value in response. For example, a selected pin may be set to a voltage of 3.3 V and a current may be measured at the selected pin. Once the current measurement is collected, the input leakage characterization may be generated by suitably correlating the current measurement with the voltage setting. In some embodiments, generating the voltage-current relationship for the selected pin may include setting one or more pins other than the selected pin to a powered state prior to adjusting the selected voltage of the selected pin. For example, each power pin other than the selected pin may be set to a powered state prior to adjusting the voltage of the selected pin.
In yet another example, a pin continuity characterization may be generated for a selected pin. In this example, adjusting the selected electrical state of the selected pin may include selecting a current and measuring the value for the dependent electrical state of the selected pin may include measuring a voltage value in response. For example, a selected pin may be set to a current of −1.0 μA and a voltage may be measured at the selected pin. Once the voltage measurement is collected, the continuity characterization may be generated by suitably correlating the voltage measurement with the current setting. In some embodiments, generating the voltage-current relationship for the selected pin may include setting one or more pins other than the selected pin to a logic low state prior to adjusting the selected current. For example, each pin other than the selected pin may be set to an unpowered state prior to adjusting the current of the selected pin.
At 310, method 300 may optionally include comparing the electrical characterization for the selected pin to an expected or reference electrical characterization for the selected pin. Comparing the characterization for the selected pin to an expected characterization may provide an approach for determining whether the selected pin has acceptable pin characteristics. Such judgments may be made by comparing inflection points, slopes, and/or other suitable features of the generated characterization and/or the correlation underlying the generated characterization to the reference. Further, comparison of the characterization generated for the selected pin to a reference characterization may provide an approach for diagnosing potential failure mechanisms if the selected pin is faulty. For example, differences between the characterizations for the selected pin and the expected electrical characterization may indicate further tests that may be performed, potential causes for the fault, and so on. Any suitable expected electrical characterization may be used for comparison without departing from the scope of the present disclosure. In some embodiments, the expected electrical characterization may have been generated from a previously tested pin on the device under test, from a reference or “golden” device, from a simulation or theory, from a relevant industry standard, and the like.
In some embodiments, the semiconductor device may include a plurality of pins that may be selected for characterization. In such embodiments, method 300 may be repeated to characterize the additional selected pins. Accordingly, at 312, method 300 includes determining if portions of method 300 are to be repeated for another pin under test. If an additional pin is selected for characterization, method 300 returns to 304. In some embodiments, a plurality of pins of the semiconductor device may be tested according to a predetermined sequence. It will be appreciated that any suitable sequence may be used for characterizing the pins. For example, the pins may be tested according to a suitable pin identifier. If no additional pins are selected for characterization, method 300 continues to 314. At 314, method 300 includes, at 314, outputting the electrical characterization for display. Virtually any suitable display output may be employed without departing from the scope of the present disclosure. In some embodiments, the displayed output may be presented in a customizable format and/or in various graphical and/or tabular displays as described below.
In some embodiments, a graphical comparison of generated and expected electrical characterizations for a selected pin or pins may be output for display.
Continuing with regard to
Display subsystem 508 may be used to present the output described herein in a manner so that the output may be transformed into a visually cognizable form. Display subsystem 508 may include any suitable display device, which may be combined in a shared enclosure with data-holding subsystem 504 and logic subsystem 506 or which may be include one or more peripheral display devices.
As shown in
Parametric measurement unit module 516 is configured to adjust the selected electrical state and measure the dependent electrical state of the pin. For example, parametric measurement unit module 516 may be used to select and adjust suitable voltage and current values and to detect and collect suitable current and voltage measurements in response.
Relay module 518 is configured to switchably electrically couple pattern generation module 514 or parametric measurement unit module 516 to the pin. Because a logical state may not be set for a pin concurrent with electrical characterization, in some embodiments, relay module 518 may be employed to switch the active electrical communication of the pin between pattern generation module 514 and parametric measurement unit module 516 upon selection of that pin for electrical characterization. Thus, that pin may be able to be selected and deselected for electrical characterization and pattern testing, respectively, without being physically disconnected from test unit 512. In some embodiments, a DUT may be coupled to the test unit via a fixture.
Further, as shown in
In this way, the semiconductor testing system described herein may generate an electrical characterization of one or more pins by adjusting an electrical state of a pin and measuring the corresponding dependent characteristic of that pin. By first providing the test pattern, a logical state of the pin prior to measuring an electrical characteristic may be known. In this way, the electrical characteristic of the pin may be predictable and the semiconductor device may be screened for faults.
In some applications, we seek to identify the cause of certain failures. For example, failures may occur in the IO peripheral circuitry, analog cores, or digital cores. In some cases, diagnosis may require acquiring curve trace data based on curve trace tests. For example, pass/fail decisions by be determined programmatically (or algorithmically) responsive to deviations in the curve data. In a preferred embodiment, deviation thresholds may be user-settable as further described below.
EOS events will typically cause either opens or shorts to occur on individual pins or a group of pins. In the case of opens, current will no longer be able to flow from the pin to its desired location. Typically a continuity measurement is sufficient to detect these failures because they cause failures in the bonding or the ESD protection diodes. There are occurrences when an EOS event will cause a partial open or degradation in the performance of the protection circuitry. These failures require a curve trace to identify the failure. Shorts can occur between a pin(s) and another pin(s), the pin(s) and ground, or the pin(s) and a power supply. Adequately detecting and characterizing these failures may require a pin-to-pin curve trace.
Referring now to
When the pattern is created for this pinmap GND will have one signal in the pattern, but it will be applied to multiple pins. This will ensure that conflicting values are not applied to DUT resources that are intentionally shorted together on the chip. Referring again to
When the setup routine is executed, the system may create a project, pattern, and the correct curve trace (CT) and continuity templates. A preferred set of tests may include the following:
1. Pin to Ground Curve Trace (“CT”)
2. Checkerboard CT (0x5, 0xA, 0x3, 0xC)
3. Automatic Pin to pin CT (one pin 0, all others X)
4. Interactive Pin to pin CT
The user should be able to select the voltage range and clamps for the CT. A default range may be, for example, +/−1.4V for the force range and +/−5 mA for the clamps. These are illustrated below.
In order for the system to determine pass or fail criteria, a golden device must be tested, block 606. This may be done in advance, and the characterization(s) of the golden device stored in a datastore, for example, a shared database 520. A golden device is one that is known to be defect free. The results of the golden device will be saved and failing device data will be compared against this data set. The golden device data collection may run, for example, the LD (Lower Diode) continuity test, the Pin-to-Ground curve trace test, and the Checkerboard curve trace. Regarding the Lower Diode continuity test, this is to ensure proper connection between the tester channels and the I/O of the device under test, utilizing continuity testing. This step also ensures that there is no break with the bond wires of the device under test. Software to control and execute these and other tests may be stored in a datastore 504 described above.
Next, at block 610, the system begins to run tests on a device coupled to a test unit using a suitable fixture. A user can simply insert the device and click a “run button” (physical or virtual, such as screen icon). Preferably, the system may calculate an estimated time for the test to run, for example, based on 4 s per pin in the pattern. This estimate is based on observed speeds of 500 ms per pin to run a curve trace multiplied by the 5 tests that run all of the pins and some overhead for calculating the failures. These values are merely illustrative estimates, and may be adjusted empirically. The pin to pin CT routine is not included in the calculation because is should only need to be run on a small number of pins. In a preferred embodiment, a user should be able to run the full pin-to-pin test for all pins. For this, the time estimate may be based on the square of the number of pins times 500 ms. A user should be able to cancel a run after it has started.
In a presently preferred embodiment, a default run should run the continuity test followed by the pin to ground and checkerboard CT tests for all signals. The values acquired from these tests should be stored and compared with the golden data to determine whether the pin passed or failed. The user should be able to set the allowable variance, but a default should be present. These features are not critical but they help to keep the user interface as simple and “user friendly” as possible. Any signals that are determined to have failed (see pass/fail criteria below) should be run through the pin-to-pin CT (curve trace) routine further described below.
The pass or fail criteria must effectively flag pins with the types of IO defects that may be encountered. The threshold values may be determined based on the golden data, but they will have an allowable variance from the golden device. There may be a default variance value that the user can re-set if they wish to tighten or loosen the pass or fail criteria. The threshold preferably is set with two parameters: an allowable variance percentage, and a minimum value for that variance.
Referring now to
A simple percentage variation can be used effectively in the regions where the ESD diodes are forward biased, but would be far too tight when they aren't. In this example, if we use a 10% allowance at 0V, we would only have +/−600 pA of tolerance. If we increase this percentage to something useful in this range, we will lose our effectiveness during the portions of the test where the diodes are turned on. We have found that using an allowable variance in combination with a minimum allowance allows the tool to effectively screen defective units, but pass those without defects. In a presently preferred embodiment, the defaults may be a 10% variance with a minimum allowance of 2 uA.
Referring now to
Referring now to
Referring next to
A very difficult defect to detect is a resistive bridge with a good diode. Here, the parallel paths of the defect and the diode cause the measured current to be the sum of both the defect and the diode. At lower resistances, the defect will dominate the shape of the curve as current increases and will be relatively easy to detect. Referring now to
Referring now to
In an embodiment, the user can access screen displays to see the pin to ground curves and the pin to pin curves for the failing signals. They should also be able to optionally view the pin to ground results for the passing pins. The pin to ground results preferably may display the curve with the golden data overlaid in a contrasting color.
For the pin to pin test each signal is used as a reference when that signal is set to ‘0’ and all others are set to ‘X’. The pins with the ‘X’ are connected to the PMU for the CT test. These curves should be overlaid in different colors in a manner to which the user can determine which pin deviates from the norm. Preferably, the user would be able to select a signal from the list and see the curves from that signal highlighted on the curves. In a preferred embodiment, each reference pin should have a curve plot with the results of the test pins overlaid on it.
On the other hand, various test data may be stored in a datastore for remote analysis (review, display, etc.), for example, by a manufacturer's FA engineer or system. Local display where the tests are conducted (where the suspect device is located) is helpful but not essential. The “local user” may select and run various tests as requested by a remote FA resource using a telephone, email or other method of communications to interact with a local site. In this way, questions can be resolved and decision made without physically shipping suspect devices back to the distributor or manufacturer.
For the pin to pin test, each signal is used as a reference when that signal is set to ‘0’ and all others are set to ‘X’. The pins with the ‘X’ are connected to the PMU for the CT test. These curves should be overlaid in different colors in a manner to which the user can determine which pin deviates from the norm. In one preferred embodiment, the user can select a signal from the list and see the curves from that signal highlighted on the curves. Each reference pin may have a curve plot with the results of the test pins overlaid on it.
For Pin to Ground Curve Trace, the pin conditions preferably are set using a pattern. To perform a pin to ground test, all pins must be tied to ground except for the test pin. Typically, checkerboard tests are only used to quickly identify pins that require a pin to pin curve trace. Thus they reduce the amount of time required to acquire the pin to pin data needed. The premise for this is that if there is an unwanted connection between pins, then the curve will be affected by the value on the neighboring pin. In other words, a pin that is isolated properly should have the same curve if the adjacent pin is a 0 or if it is a 1. If this is not the case, there is probably some EOS damage. Since we do not have, or want, pin location information the checkerboard approach is used to increase the probability of testing with neighboring pins in opposite states. Given the list of signals, it is preferable to create a series of vectors that provide the alternating values to the pins. Below are 4 patterns that may be used in some tests. Other patterns and variations may be needed for adjacency in different packages.
1. 0xA=1010 1010 1010, etc.
2. 0x5=0101 0101 0101, etc.
3. 0xC=1100 1100 1100, etc.
4. 0x3=0011 0011 0011, etc.
For pin-to-pin curve trace, One pin at a time is set to ground by putting a 0 on that pin. All other pins are set to X, which causes a high-impedance condition on the remaining pins. As noted above, the assessment of passing or failing devices depends in some cases on collection of golden data to which the test curves can be compared. Most of the pins on a given design will be fully isolated from the others. On these pins, there should be no difference in curves between the pin to ground, checkerboard, and pin to pin results on the golden device. For these pins, the pin to ground results can be used as the golden data for all types of curves.
A graphical user interface, with “radio buttons,” “pull-down” menus and the like may be implemented in test software to conveniently . . . .
Create Field Test Project Flow
In one embodiment, a testing project may proceed generally as follows.
1. Setup hardware and launch program.
2. Select or create a new project
3. Launch program, for example, by radio button
4. Select a pinmap file; or create or edit a pinmap as needed
5. User clicks the “build project” button.
6. User connects to tester, places a part in the socket, and then clicks “Collect Golden Data” button.
At this point, the user can either save the project to send to the field or continue to run devices. In other words, the user may be creating the project for use at a field site. For example, the user-creator may be a FA engineer working at or for a manufacturer.
In one embodiment, when a user opens the project (Project->Open) they may be on the test program view as shown in
1. User clicks the “Run Program” Button
4. System runs the automatic pin to pin CT test on the set of failing pins from step 3.
5. The results of the Automatic Pin to Pin CT test are presented to the user as shown in the CT Test View—described below with regard to
As noted,
6. The user can then click on a pin from the list and the corresponding curves are highlighted on each of the curves. This action is shown by arrows in the figure, from the pin list (Pin3 is selected) to the corresponding pin curves.
7. The user can also click on a curve and that pin's curve on all plots will be highlighted. The pin in the list will also be highlighted. Highlighting a curve may be done, for example, by line type, line thickness, color, or a combination of visual features.
8. The user can click the Run test button to re-run this test.
The interactive user interface display may further enable the following actions.
9. The user may then double-click on the plots to expand the plot of interest as shown in
10. In this view, the user can zoom in on a particular part of the curve. (This will be helpful to view the results of a failure with a higher resistive bridge fault in parallel with a good ESD diode.)
11. In this view the user can select turn on or off the display of a pin on the plot by selecting the check-box next to the signal.
12. The user can then re-run the curve. This will run the curve in high-resolution mode. The results of the re-run can be saved or exported.
In an embodiment, a user can open an Interactive Pin to Pin CT test. This will bring up a pin to pin CT test that allows the user to select which pins to run instead of getting the set of pins from the pin to ground and checkerboard tests. This may be used both in the lab and in the field when the customer tells the user what pins they are having troubles with. This feature may be implemented, for example, as follows, referring now to
1. The user clicks the Select Pins button and a dialog is displayed.
2. The user clicks the check boxes to select reference pins and test pins.
3. User clicks Run test and the pin to pin routine is performed on the pins that they have selected.
4. Results are presented like the automatic version; for example, as in the CT Test View of
As noted above, delays and expenses associated with parts that have failed, or are suspected of failure, can be considerable, especially where the suspect parts have to be shipped back to the manufacturer or other source for testing and analysis. End customers of newly built systems want to verify that all the components are of a consistent quality and that they were not damaged during shipment or assembly. However, shipping parts back under RMA is costly and inefficient. Using features of the present disclosure, appropriate testing can be conducted at remote sites, for example, at customer sites. Suspect devices may in some cases be found fully functional and compliant with applicable specifications. They need not be returned. In other cases, parts may be proven defective, and replacements can be shipped immediately.
To enable these advantages, we connect stakeholders into a world-wide network, in which IC failure analysis and testing become distributed rather than local.
In on embodiment, a shared database (or datastore) may include the following stored elements:
Central database for device definition, test setup and results collection.
Design (device type) level data
Device test results
User defined metadata
Systems, software and processes as described above can provide various benefits to users including without limitation the following:
Enable local field offices to—
Provide rapid RMA screening in the field
Field office access to run device diagnostics
Enable IC manufacturers to—
Rapid customer response to quality concerns
Eliminate false alarms
Differentiate use versus quality issues
Provide initial quality prognosis to the factory
Offload screening from the Factory FA
Provide to IC customers—
Tight feedback loop
Immediate response time to RMAs
Higher confidence in the quality of your product
It should be understood that the configurations and/or approaches described herein are exemplary in nature, and that these specific embodiments or examples are not to be considered in a limiting sense, because numerous variations are possible. The specific routines or methods described herein may represent one or more of any number of processing strategies. As such, various acts illustrated may be performed in the sequence illustrated, in other sequences, in parallel, or in some cases omitted. Likewise, the order of the above-described processes may be changed.
It will be obvious to those having skill in the art that many changes may be made to the details of the above-described embodiments without departing from the underlying principles of the invention. The scope of the present invention should, therefore, be determined only by the following claims.
This application is a Continuation-in-Part of application Ser. No. 13/223,059 filed Aug. 31, 2011, now issued as U.S. Pat. No. 8,907,697, and incorporated herein by this reference.
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