Afiniti, Ltd.

Organization

Hamilton, BM

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Patents Grantslast 30 patents

Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 12,120,268
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 12,075,003
- Issue date Aug 27, 2024
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a multistage task assignment s...
- Patent number 12,008,494
- Issue date Jun 11, 2024
- Afiniti, Ltd.
- David J. Delellis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for workforce management in a task assignment system
- Patent number 11,972,376
- Issue date Apr 30, 2024
- Afiniti, Ltd.
- Denys Liubyvyi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system with...
- Patent number 11,954,523
- Issue date Apr 9, 2024
- Afiniti, Ltd.
- Ain Chishty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,936,817
- Issue date Mar 19, 2024
- Afiniti, Ltd.
- Vikash Khatri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,922,213
- Issue date Mar 5, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,915,042
- Issue date Feb 27, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,876,931
- Issue date Jan 16, 2024
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 11,863,708
- Issue date Jan 2, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center system
- Patent number 11,831,808
- Issue date Nov 28, 2023
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for pairing contacts and agents in a contact center system
- Patent number 11,778,097
- Issue date Oct 3, 2023
- Afiniti, Ltd.
- Vikash Khatri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 11,743,388
- Issue date Aug 29, 2023
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 11,736,614
- Issue date Aug 22, 2023
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 11,695,872
- Issue date Jul 4, 2023
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for sharing control of assigning tasks between an extern...
- Patent number 11,677,876
- Issue date Jun 13, 2023
- Afiniti, Ltd.
- Ain Chishty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,647,119
- Issue date May 9, 2023
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,611,659
- Issue date Mar 21, 2023
- Afiniti, Ltd.
- Vikash Khatri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for workforce management in a contact center system
- Patent number 11,595,522
- Issue date Feb 28, 2023
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 11,509,768
- Issue date Nov 22, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,470,198
- Issue date Oct 11, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a task assignment...
- Patent number 11,467,869
- Issue date Oct 11, 2022
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,445,062
- Issue date Sep 13, 2022
- Afiniti, Ltd.
- Jason Delker
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 11,425,248
- Issue date Aug 23, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,425,249
- Issue date Aug 23, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for pairing contacts and agents in a contact center system
- Patent number 11,418,651
- Issue date Aug 16, 2022
- Afiniti, Ltd.
- Vikash Khatri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 11,399,096
- Issue date Jul 26, 2022
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,381,684
- Issue date Jul 5, 2022
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20240414271
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A TASK ASSIGNMENT SYSTEM
- Publication number 20240311714
- Publication date Sep 19, 2024
- Afiniti, Ltd.
- Denys LIUBYVYI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM WITH...
- Publication number 20240289167
- Publication date Aug 29, 2024
- Afiniti, Ltd.
- Ain CHISHTY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR TELECONFERENCING USING COORDINATED MOBILE DEV...
- Publication number 20240291872
- Publication date Aug 29, 2024
- Afiniti, Ltd.
- Muhammad Shahmeer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20240248756
- Publication date Jul 25, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER SYSTEM
- Publication number 20240129407
- Publication date Apr 18, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20240089376
- Publication date Mar 14, 2024
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM
- Publication number 20240064240
- Publication date Feb 22, 2024
- Afiniti, Ltd.
- Vikash KHATRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ESTIMATING A CUSTOMER LIFETIME VALUE BASED ON A CHURN MODEL
- Publication number 20240020714
- Publication date Jan 18, 2024
- Afiniti, Ltd.
- Vadim PLINER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20230362303
- Publication date Nov 9, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20230319187
- Publication date Oct 5, 2023
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20230283717
- Publication date Sep 7, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
- Publication number 20230275998
- Publication date Aug 31, 2023
- Afiniti, Ltd.
- Ain CHISHTY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20230208974
- Publication date Jun 29, 2023
- Afiniti, Ltd.
- Vikash KHATRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM
- Publication number 20220417363
- Publication date Dec 29, 2022
- Afiniti, Ltd.
- Vikash KHATRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER SYSTEM
- Publication number 20220329695
- Publication date Oct 13, 2022
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20220321702
- Publication date Oct 6, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20220286557
- Publication date Sep 8, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20220272197
- Publication date Aug 25, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM
- Publication number 20220156675
- Publication date May 19, 2022
- Afiniti, Ltd.
- Robert Gardner DUNN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20220141339
- Publication date May 5, 2022
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20220141340
- Publication date May 5, 2022
- Afiniti, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20220131977
- Publication date Apr 28, 2022
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20220094793
- Publication date Mar 24, 2022
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
- Publication number 20220078285
- Publication date Mar 10, 2022
- Afiniti, Ltd.
- Ain CHISHTY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20220078286
- Publication date Mar 10, 2022
- Afiniti, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20220060582
- Publication date Feb 24, 2022
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM
- Publication number 20210250445
- Publication date Aug 12, 2021
- Afiniti, Ltd.
- Vikash KHATRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Trademarklast 30 trademarks

Information Trademark
97749300 - AFINITI LINK
- Serial number 97749300
- Filing date Jan 10, 2023
- Afiniti, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
97587202 - PROSENT
- Serial number 97587202
- Filing date Sep 12, 2022
- Afiniti, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88846305 - CONFU
- Serial number 88846305
- Filing date Mar 24, 2020
- Afiniti, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88579080 - AIRO
- Serial number 88579080
- Filing date Aug 14, 2019
- Afiniti, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88579084 - AIRO
- Serial number 88579084
- Filing date Aug 14, 2019
- Afiniti, Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
88179932 - AFINITI
- Serial number 88179932
- Registration number 5804061
- Filing date Nov 2, 2018
- AFINITI, INC.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
87879833 - AFINITI
- Serial number 87879833
- Registration number 5803201
- Filing date Apr 17, 2018
- AFINITI, INC.
- 42 - Scientific and technological services and research and design relating thereto

Afiniti, Ltd.

Organization

Patents Grantslast 30 patents

Techniques for benchmarking performance in a contact center system

Matching using agent/caller sensitivity to performance

Techniques for decisioning behavioral pairing in a task assignment...

Techniques for data matching in a contact center system

Techniques for behavioral pairing in a multistage task assignment s...

Techniques for workforce management in a task assignment system

Techniques for behavioral pairing in a task assignment system with...

Techniques for behavioral pairing in a task assignment system

Techniques for behavioral pairing in a task assignment system

Techniques for behavioral pairing in a task assignment system

Techniques for benchmarking pairing strategies in a contact center...

Matching using agent/caller sensitivity to performance

Contact center system

Techniques for pairing contacts and agents in a contact center system

Techniques for data matching in a contact center system

Techniques for decisioning behavioral pairing in a task assignment...

Techniques for benchmarking performance in a contact center system

Techniques for sharing control of assigning tasks between an extern...

Techniques for behavioral pairing in a contact center system

Techniques for behavioral pairing in a task assignment system

Techniques for workforce management in a contact center system

Techniques for hybrid behavioral pairing in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a task assignment...

Techniques for behavioral pairing in a task assignment system

Techniques for hybrid behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a contact center...

Techniques for pairing contacts and agents in a contact center system

Techniques for data matching in a contact center system

Techniques for behavioral pairing in a contact center system

Patents Applicationslast 30 patents

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR WORKFORCE MANAGEMENT IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM WITH...

METHOD AND SYSTEM FOR TELECONFERENCING USING COORDINATED MOBILE DEV...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

CONTACT CENTER SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM

ESTIMATING A CUSTOMER LIFETIME VALUE BASED ON A CHURN MODEL

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM

CONTACT CENTER SYSTEM

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM

Trademarklast 30 trademarks

97749300 - AFINITI LINK

97587202 - PROSENT

88846305 - CONFU

88579080 - AIRO

88579084 - AIRO

88179932 - AFINITI

87879833 - AFINITI