James Gordon Nies

Person

Carmel, IN, US

People

Patents Grantslast 30 patents

Information Patent Grant
Use of analytics methods for personalized guidance
- Patent number 11,687,866
- Issue date Jun 27, 2023
- Verint Americas Inc.
- James G. Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Analysis of customer feedback surveys
- Patent number 11,568,420
- Issue date Jan 31, 2023
- Verint Americas Inc.
- Christopher J. Jeffs
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Use of analytics methods for personalized guidance
- Patent number 10,740,712
- Issue date Aug 11, 2020
- Verint Americas Inc.
- James G. Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for processing agent interactions
- Patent number 8,971,517
- Issue date Mar 3, 2015
- Verint Americas Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for scheduling contact center agents
- Patent number 8,705,723
- Issue date Apr 22, 2014
- Witness Systems Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for integrated display of multiple types of call...
- Patent number 8,670,552
- Issue date Mar 11, 2014
- Verint Systems, Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Determining and displaying application usage data in a contact cent...
- Patent number 8,515,051
- Issue date Aug 20, 2013
- Verint Americas, Inc.
- James Gordon Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for integrated workforce and analytics
- Patent number 8,396,732
- Issue date Mar 12, 2013
- Verint Americas Inc.
- James Gordon Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for detecting and displaying business transactions
- Patent number 8,160,233
- Issue date Apr 17, 2012
- Verint Americas Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for workforce optimization and analytics
- Patent number 8,117,064
- Issue date Feb 14, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for workforce optimization
- Patent number 8,112,298
- Issue date Feb 7, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems for integrating contact center monitoring, training and sch...
- Patent number 8,108,237
- Issue date Jan 31, 2012
- Verint Americas, Inc.
- John Bourne
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for context drilling in workforce optimization
- Patent number 7,949,552
- Issue date May 24, 2011
- Verint Americas Inc.
- Shmuel Korenblit
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for integrating outsourcers
- Patent number 7,660,406
- Issue date Feb 9, 2010
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling contact center agents
- Patent number 7,660,407
- Issue date Feb 9, 2010
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS OF UTILIZING MACHINE LEARNING COMPONENTS ACROSS...
- Publication number 20220277228
- Publication date Sep 1, 2022
- Verint Americas Inc.
- James Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USE OF ANALYTICS METHODS FOR PERSONALIZED GUIDANCE
- Publication number 20200356937
- Publication date Nov 12, 2020
- Verint Americas Inc.
- James G. Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Use of Analytics Methods for Personalized Guidance
- Publication number 20140143026
- Publication date May 22, 2014
- VERINT AMERICAS INC.
- James G. Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Design and Analysis of Customer Feedback Surveys
- Publication number 20140143157
- Publication date May 22, 2014
- VERINT AMERICAS INC.
- Christopher J. Jeffs
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Predictive Modeling from Customer Interaction Analysis
- Publication number 20140143018
- Publication date May 22, 2014
- VERINT AMERICAS INC.
- James G. Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DETERMINING AND DISPLAYING APPLICATION USAGE DATA IN A CONTACT CENT...
- Publication number 20120014516
- Publication date Jan 19, 2012
- VERINT AMERICAS INC.
- James Gordon Nies
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING AGENT INTERACTIONS
- Publication number 20110010184
- Publication date Jan 13, 2011
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
- Publication number 20100114644
- Publication date May 6, 2010
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION
- Publication number 20080181389
- Publication date Jul 31, 2008
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and Methods for Scheduling Contact Center Agents
- Publication number 20080043985
- Publication date Feb 21, 2008
- WITNESS SYSTEMS, INC.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Automated scoring of interactions
- Publication number 20080004945
- Publication date Jan 3, 2008
- Joe Watson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for integrating outsourcers
- Publication number 20070299680
- Publication date Dec 27, 2007
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for contact center analysis
- Publication number 20070282807
- Publication date Dec 6, 2007
- John Ringelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for integrated display of multiple types of call...
- Publication number 20070206764
- Publication date Sep 6, 2007
- Witness Systems, Inc.
- Shimon Keren
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for detecting and displaying business transactions
- Publication number 20070206766
- Publication date Sep 6, 2007
- Witness Systems, Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for integrated display of recorded interactions a...
- Publication number 20070206767
- Publication date Sep 6, 2007
- Witness Systems, Inc.
- Shimon Keren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Systems and methods for workforce optimization and integration
- Publication number 20070206768
- Publication date Sep 6, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for workforce optimization
- Publication number 20070198322
- Publication date Aug 23, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for workforce optimization and analytics
- Publication number 20070198323
- Publication date Aug 23, 2007
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for facilitating contact center coaching
- Publication number 20070195945
- Publication date Aug 23, 2007
- Shmuel Korenblit
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for context drilling in workforce optimization
- Publication number 20070195944
- Publication date Aug 23, 2007
- Shmuel Korenblit
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for facilitating contact center coaching
- Publication number 20070198284
- Publication date Aug 23, 2007
- Shmuel Korenblit
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Integrated contact center systems for facilitating contact center c...
- Publication number 20070198330
- Publication date Aug 23, 2007
- Shmuel Korenblit
- G06 - COMPUTING CALCULATING COUNTING

James Gordon Nies

Person

Patents Grantslast 30 patents

Use of analytics methods for personalized guidance

Analysis of customer feedback surveys

Use of analytics methods for personalized guidance

System and method for processing agent interactions

Systems and methods for scheduling contact center agents

System and method for integrated display of multiple types of call...

Determining and displaying application usage data in a contact cent...

System and method for integrated workforce and analytics

System and method for detecting and displaying business transactions

Systems and methods for workforce optimization and analytics

Systems and methods for workforce optimization

Systems for integrating contact center monitoring, training and sch...

Systems and methods for context drilling in workforce optimization

Systems and methods for integrating outsourcers

Systems and methods for scheduling contact center agents

Patents Applicationslast 30 patents

SYSTEMS AND METHODS OF UTILIZING MACHINE LEARNING COMPONENTS ACROSS...

USE OF ANALYTICS METHODS FOR PERSONALIZED GUIDANCE

Use of Analytics Methods for Personalized Guidance

Design and Analysis of Customer Feedback Surveys

Predictive Modeling from Customer Interaction Analysis

DETERMINING AND DISPLAYING APPLICATION USAGE DATA IN A CONTACT CENT...

SYSTEM AND METHOD FOR PROCESSING AGENT INTERACTIONS

SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS

SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION

Systems and Methods for Scheduling Contact Center Agents

Automated scoring of interactions

Systems and methods for integrating outsourcers

Systems and methods for contact center analysis

System and method for integrated display of multiple types of call...

System and method for detecting and displaying business transactions

System and method for integrated display of recorded interactions a...

Systems and methods for workforce optimization and integration

Systems and methods for workforce optimization

Systems and methods for workforce optimization and analytics

Systems and methods for facilitating contact center coaching

Systems and methods for context drilling in workforce optimization

Systems and methods for facilitating contact center coaching

Integrated contact center systems for facilitating contact center c...