D. L. Atkins et al., “Integrated Web and Telephone Service Creation,” Bell Labs Technical Journal, vol. 2, No. 1, 19-35 (Dec. 21, 1997). |
Ser. No. 09/168,405, filed Oct. 6, 1998 by M.K. Brown, K.G. Rehor (co-inventor herein), B.C. Schmidt and C.D. Tuckey entitled “Web-Based Platform for Interactive Voice Response (IVR)”. |
International Publication No. WO 97/40611, published Oct. 30, 1997, by Benedikt, M.A., Ladd, D.A., Ramming, J.C., K.G., Tuckey, C.D., titled, “Method and Apparatus For Information Retrieval Using Audio Interface”, Class: H04L 29/06, H04M 3/50. |
D.L. Atkins, T. Ball, T. R. Baran, M.A. Benedikt, K.C. Cox, D. A. Ladd, P.A. Mataga, C. Puchol, J.C. Ramming, K.G. Rehor, and C. Tuckey, “Intetrated Web and Telephone Service Creation”, Bell Labs Technical Journal, Winter, 1997, pp. 19-35. |
J. C. Ramming, “PML: A Language Interface to Networked Response Units”, Workshop on Internet Programming Languages, ICCL '98 Loyola University, Chicago, Illinois, May, 1998. |
http://home, netscape, com/newsref/std/cookie_spec.html, Support Documentation, Netscape, “Persistent Client State HTTP Cookies”. |
Q.Hardy, “AT&T, Motorola And Lucent in Pact On Internet Access”, The Wall Street Journal, Tuesday, Mar. 2, 1999. |