NewVoiceMedia Limited

Organization

ARLINGTON, VA, US

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
System and method for an optimized, self-learning and self-organizi...
- Patent number 11,178,285
- Issue date Nov 16, 2021
- NEWVOICEMEDIA, LTD.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for integrated virtual assistant-enhanced custome...
- Patent number 10,931,724
- Issue date Feb 23, 2021
- NEWVOICEMEDIA LTD.
- Ashley Unitt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for an optimized, self-learning and self-organizi...
- Patent number 10,586,175
- Issue date Mar 10, 2020
- NEWVOICEMEDIA LTD.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for text categorization and sentiment analysis
- Patent number 10,565,244
- Issue date Feb 18, 2020
- NEWVOICEMEDIA LTD.
- Jonathan Kershaw
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for operating a contact center system
- Patent number 10,447,857
- Issue date Oct 15, 2019
- NEWVOICEMEDIA LIMITED
- Richard Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer interaction and experience system using emotional-semantic...
- Patent number 10,311,454
- Issue date Jun 4, 2019
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for tamper proof interaction recording and times...
- Patent number 10,229,275
- Issue date Mar 12, 2019
- NEWVOICEMEDIA, LTD.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for using conversational similarity for dimensio...
- Patent number 10,162,844
- Issue date Dec 25, 2018
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Day-level SLA-based routing
- Patent number 10,021,249
- Issue date Jul 10, 2018
- NewVoiceMedia Ltd.
- Christian McArdle
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for intelligent sales engagement
- Patent number 9,972,014
- Issue date May 15, 2018
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for tamper proof interaction recording and times...
- Patent number 9,842,216
- Issue date Dec 12, 2017
- NEWVOICEMEDIA, LTD.
- Ashley Unitt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Distributed constraint-based optimized routing of interactions
- Patent number 9,654,633
- Issue date May 16, 2017
- NEWVOICEMEDIA, LTD.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Day-level SLA-based routing
- Patent number 9,609,135
- Issue date Mar 28, 2017
- NewVoiceMedia Limited
- Christian McArdle
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for using a search engine advantageously withi...
- Patent number 9,565,311
- Issue date Feb 7, 2017
- NEWVOICEMEDIA LIMITED
- Richard B Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for tamper proof interaction recording and times...
- Patent number 9,553,982
- Issue date Jan 24, 2017
- NEWVOICEMEDIA, LTD.
- Ashley Unitt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Distributed constraint-based omptimized routing of interactions
- Patent number 9,338,299
- Issue date May 10, 2016
- NEWVOICEMEDIA, LTD.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for integrating computer-telephony and search...
- Patent number 9,277,054
- Issue date Mar 1, 2016
- NewVoiceMedia Ltd.
- Richard B. Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for using a search engine advantageously withi...
- Patent number 9,094,515
- Issue date Jul 28, 2015
- NewVoiceMedia Limited
- Richard B. Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for handling a telephone call
- Patent number 8,774,390
- Issue date Jul 8, 2014
- NewVoiceMedia Limited
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for handling a telephone call
- Patent number 8,634,538
- Issue date Jan 21, 2014
- NewVoiceMedia Limited
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

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Patents Applicationslast 30 patents

Information Patent Application
OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL...
- Publication number 20200320974
- Publication date Oct 8, 2020
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
- Publication number 20200286013
- Publication date Sep 10, 2020
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR TEXT CATEGORIZATION AND SENTIMENT ANALYSIS
- Publication number 20200265076
- Publication date Aug 20, 2020
- NewVoiceMedia Ltd.
- Jonathan Kershaw
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...
- Publication number 20200210900
- Publication date Jul 2, 2020
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER INTERACTION AND EXPERIENCE SYSTEM USING EMOTIONAL-SEMANTIC...
- Publication number 20200160356
- Publication date May 21, 2020
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...
- Publication number 20190278921
- Publication date Sep 12, 2019
- NewVoiceMedia Ltd.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CENTRALIZED CRM AND CALL ROUTING SERVICE FOR MULTIPLE ENTERPRISES
- Publication number 20190260877
- Publication date Aug 22, 2019
- NewVoiceMedia Ltd.
- Richard Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...
- Publication number 20190213335
- Publication date Jul 11, 2019
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR TEXT CATEGORIZATION AND SENTIMENT ANALYSIS
- Publication number 20190171660
- Publication date Jun 6, 2019
- NewVoiceMedia Ltd.
- Jonathan Kershaw
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER INTERACTION AND EXPERIENCE SYSTEM USING EMOTIONAL-SEMANTIC...
- Publication number 20190050875
- Publication date Feb 14, 2019
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTEGRATED VIRTUAL ASSISTANT-ENHANCED CUSTOME...
- Publication number 20190028587
- Publication date Jan 24, 2019
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR USING CONVERSATIONAL SIMILARITY FOR DIMENSIO...
- Publication number 20180373744
- Publication date Dec 27, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...
- Publication number 20180165461
- Publication date Jun 14, 2018
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED HUMAN/MACHINE WORKFORCE MANAGEMENT USING REINFORCEMENT LEA...
- Publication number 20180121766
- Publication date May 3, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATIONS USING REINFORCEMENT...
- Publication number 20180082210
- Publication date Mar 22, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL...
- Publication number 20180082679
- Publication date Mar 22, 2018
- NEWVOICEMEDIA, LTD.
- Alan McCord
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATION OPERATIONS USING REI...
- Publication number 20180082213
- Publication date Mar 22, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONCEPT-BASED SEARCH AND CATEGORIZATION
- Publication number 20180011929
- Publication date Jan 11, 2018
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DAY-LEVEL SLA-BASED ROUTING
- Publication number 20170302796
- Publication date Oct 19, 2017
- NewVoiceMedia, Ltd.
- Christian McArdle
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM
- Publication number 20170277763
- Publication date Sep 28, 2017
- NewVoiceMedia, Ltd.
- Richard Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
- Publication number 20170255888
- Publication date Sep 7, 2017
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
- Publication number 20170255945
- Publication date Sep 7, 2017
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...
- Publication number 20170169325
- Publication date Jun 15, 2017
- NEWVOICEMEDIA, LTD.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...
- Publication number 20170149974
- Publication date May 25, 2017
- NewVoiceMedia, Ltd.
- Richard B. Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...
- Publication number 20170132421
- Publication date May 11, 2017
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...
- Publication number 20160371509
- Publication date Dec 22, 2016
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...
- Publication number 20160350663
- Publication date Dec 1, 2016
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS
- Publication number 20160255199
- Publication date Sep 1, 2016
- NewVoiceMedia, Ltd.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...
- Publication number 20160239762
- Publication date Aug 18, 2016
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DAY-LEVEL SLA-BASED ROUTING
- Publication number 20160219151
- Publication date Jul 28, 2016
- NewVoiceMedia, Ltd.
- Christian McArdle
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

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Trademarklast 30 trademarks

Information Trademark
79247141 - CLOUDFEST
- Serial number 79247141
- Filing date Mar 21, 2018
- NewVoiceMedia Limited
- 35 - Advertising
Information Trademark
79233577 - NVM
- Serial number 79233577
- Registration number 5736228
- Filing date Jan 16, 2018
- NewVoiceMedia Limited
- 38 - Telecommunications
Information Trademark
79222167 - NEWVOICEMEDIA
- Serial number 79222167
- Filing date Jan 24, 2017
- NewVoiceMedia Limited
- 38 - Telecommunications
Information Trademark
79222223 - NVM
- Serial number 79222223
- Registration number 5735990
- Filing date Jan 24, 2017
- NewVoiceMedia Limited
- 38 - Telecommunications
Information Trademark
79222165
- Serial number 79222165
- Filing date Dec 16, 2016
- NewVoiceMedia Limited
- 38 - Telecommunications
Information Trademark
79222166 - NEWVOICEMEDIA
- Serial number 79222166
- Filing date Dec 16, 2016
- NewVoiceMedia Limited
- 38 - Telecommunications
Information Trademark
79212835 - CONTACTWORLD
- Serial number 79212835
- Registration number 5477805
- Filing date Dec 16, 2016
- NewVoiceMedia Limited
- 38 - Telecommunications

NewVoiceMedia Limited

Organization

Patents Grantslast 30 patents

System and method for an optimized, self-learning and self-organizi...

System and method for integrated virtual assistant-enhanced custome...

System and method for an optimized, self-learning and self-organizi...

System and method for text categorization and sentiment analysis

Method and apparatus for operating a contact center system

Customer interaction and experience system using emotional-semantic...

System and methods for tamper proof interaction recording and times...

System and methods for using conversational similarity for dimensio...

Day-level SLA-based routing

System and method for intelligent sales engagement

System and methods for tamper proof interaction recording and times...

Distributed constraint-based optimized routing of interactions

Day-level SLA-based routing

Method and apparatus for using a search engine advantageously withi...

System and methods for tamper proof interaction recording and times...

Distributed constraint-based omptimized routing of interactions

Apparatus and method for integrating computer-telephony and search...

Method and apparatus for using a search engine advantageously withi...

Method and apparatus for handling a telephone call

Method and apparatus for handling a telephone call

Patents Applicationslast 30 patents

OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL...

SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT

SYSTEM AND METHOD FOR TEXT CATEGORIZATION AND SENTIMENT ANALYSIS

SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...

CUSTOMER INTERACTION AND EXPERIENCE SYSTEM USING EMOTIONAL-SEMANTIC...

SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...

CENTRALIZED CRM AND CALL ROUTING SERVICE FOR MULTIPLE ENTERPRISES

SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...

SYSTEM AND METHOD FOR TEXT CATEGORIZATION AND SENTIMENT ANALYSIS

CUSTOMER INTERACTION AND EXPERIENCE SYSTEM USING EMOTIONAL-SEMANTIC...

SYSTEM AND METHOD FOR INTEGRATED VIRTUAL ASSISTANT-ENHANCED CUSTOME...

SYSTEM AND METHODS FOR USING CONVERSATIONAL SIMILARITY FOR DIMENSIO...

SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...

ENHANCED HUMAN/MACHINE WORKFORCE MANAGEMENT USING REINFORCEMENT LEA...

SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATIONS USING REINFORCEMENT...

OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL...

SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATION OPERATIONS USING REI...

CONCEPT-BASED SEARCH AND CATEGORIZATION

DAY-LEVEL SLA-BASED ROUTING

METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM

SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT

SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT

SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...

METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...

SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...

SYSTEM AND METHODS FOR TAMPER PROOF INTERACTION RECORDING AND TIMES...

SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...

DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS

SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...

DAY-LEVEL SLA-BASED ROUTING

Trademarklast 30 trademarks

79247141 - CLOUDFEST

79233577 - NVM

79222167 - NEWVOICEMEDIA

79222223 - NVM

79222165

79222166 - NEWVOICEMEDIA

79212835 - CONTACTWORLD