Membership
Tour
Register
Log in
Aspects of automatic or semi-automatic exchanges
Follow
Industry
CPC
H04M2203/00
This industry / category may be too specific. Please go to a parent level for more data
Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
Current Industry
H04M2203/00
Aspects of automatic or semi-automatic exchanges
Sub Industries
H04M2203/05
related to OAM&P
H04M2203/051
technician dispatch system
H04M2203/052
software update
H04M2203/053
remote terminal provisioning
H04M2203/055
loopback testing
H04M2203/056
non-invasive testing
H04M2203/057
distortion monitoring
H04M2203/058
signature devices
H04M2203/10
related to the purpose or context of the telephonic communication
H04M2203/1008
Calls without connection establishment for implicit information transfer or as a service trigger
H04M2203/1016
Telecontrol
H04M2203/1025
of avatars
H04M2203/1033
Remote administration
H04M2203/1041
Televoting
H04M2203/105
Financial transactions and auctions
H04M2203/1058
Shopping and product ordering
H04M2203/1066
Game playing
H04M2203/1075
Telemetering
H04M2203/1083
for hotels
H04M2203/1091
Fixed mobile conversion
H04M2203/15
related to dial plan and call routing
H04M2203/152
Temporary dial plan
H04M2203/154
Functional or symbolic dial plan such as license plate numbers
H04M2203/156
On-line status dependent routing
H04M2203/158
Call-type dependent routing
H04M2203/20
related to features of supplementary services
H04M2203/2005
Temporarily overriding a service configuration
H04M2203/2011
Service processing based on information specified by a party before or during a call
H04M2203/2016
Call initiation by network rather than by subscriber
H04M2203/2022
Path replacement
H04M2203/2027
Live party detection
H04M2203/2033
Call handling or answering restrictions
H04M2203/2038
Call context notifications
H04M2203/2044
Group features
H04M2203/205
Broadcasting
H04M2203/2055
Line restrictions
H04M2203/2061
Language aspects
H04M2203/2066
Call type detection of indication
H04M2203/2072
Schedules
H04M2203/2077
Call queuing apart from automatic call distribution
H04M2203/2083
Confirmation by serviced party
H04M2203/2088
Call or conference reconnect
H04M2203/2094
Proximity
H04M2203/25
related to user interface aspects of the telephonic communication service
H04M2203/251
where a voice mode or a visual mode can be used interchangeably
H04M2203/252
where a voice mode is enhanced with visual information
H04M2203/253
where a visual mode is used instead of a voice mode
H04M2203/254
where the visual mode comprises menus
H04M2203/255
comprising a personalized user interface
H04M2203/256
comprising a service specific user interface
H04M2203/257
remote control of substation user interface for telephonic services
H04M2203/258
Service state indications
H04M2203/30
related to audio recordings in general
H04M2203/301
Management of recordings
H04M2203/303
Marking
H04M2203/305
Recording playback features
H04M2203/306
Prerecordings to be used during a voice call
H04M2203/308
Personal name recording
H04M2203/35
related to information services provided via a voice call
H04M2203/351
Pre or post-call/conference information service
H04M2203/352
In-call/conference information service
H04M2203/353
where the information comprises non-audio but is provided over voice channels
H04M2203/354
Reverse directory service
H04M2203/355
Interactive dialogue design tools, features or methods
H04M2203/356
Phonecasting
H04M2203/357
Autocues for dialog assistance
H04M2203/358
Digital rights management
H04M2203/359
Augmented reality
H04M2203/40
related to call centers
H04M2203/401
Performance feedback
H04M2203/402
Agent or workforce management
H04M2203/403
Agent or workforce training
H04M2203/404
Collaboration among agents
H04M2203/405
Competitive bidding for work items
H04M2203/406
Rerouting calls between call centers
H04M2203/407
Call center operated for multiple customers
H04M2203/408
Customer-specific call routing plans
H04M2203/45
related to voicemail messaging
H04M2203/4509
Unified messaging with single point of access to voicemail and other mail or messaging systems
H04M2203/4518
Attachments to voicemail
H04M2203/4527
Voicemail attached to other kind of message
H04M2203/4536
Voicemail combined with text-based messaging
H04M2203/4545
Message forwarding
H04M2203/4554
Sender-side editing
H04M2203/4563
Voicemail monitoring during recording
H04M2203/4572
Voicemail RSS
H04M2203/4581
Sending message identifiers instead of whole messages
H04M2203/459
Calling party redirected to message centre on called party request
H04M2203/50
related to audio conference
H04M2203/5009
Adding a party to an existing conference
H04M2203/5018
Initiating a conference during a two-party conversation
H04M2203/5027
Dropping a party from a conference
H04M2203/5036
using conference for collection of feedback
H04M2203/5045
Selection of bridge/multipoint control unit
H04M2203/5054
Meet-me conference
H04M2203/5063
Centrally initiated conference
H04M2203/5072
Multiple active speakers
H04M2203/5081
Inform conference party of participants
H04M2203/509
Microphone arrays
H04M2203/55
related to network data storage and management
H04M2203/551
Call history
H04M2203/552
Call annotations
H04M2203/553
Data upload
H04M2203/554
Data synchronization
H04M2203/555
Statistics
H04M2203/556
Statistical analysis and interpretation
H04M2203/557
Portable profiles
H04M2203/558
Databases
H04M2203/559
Sorting systems
H04M2203/60
related to security aspects in telephonic communication systems
H04M2203/6009
Personal information
H04M2203/6018
Subscriber or terminal logon/logoff
H04M2203/6027
Fraud preventions
H04M2203/6036
Anti virus measures
H04M2203/6045
Identity confirmation
H04M2203/6054
Biometric subscriber identification
H04M2203/6063
Authentication using cards
H04M2203/6072
Authentication using challenger response
H04M2203/6081
Service authorization mechanisms
H04M2203/609
Secret communication
H04M2203/65
related to applications where calls are combined with other types of communication
H04M2203/651
Text message transmission triggered by call
H04M2203/652
Call initiation triggered by text message
H04M2203/654
Pre, in or post-call message
H04M2203/655
Combination of telephone service and social networking
H04M2203/657
Combination of voice and fax calls
H04M2203/658
Combination of voice calls and paging
Industries
Overview
Organizations
People
Information
Impact
Patents Grants
last 30 patents
Information
Patent Grant
Restricting access based on voice communication parameters
Patent number
12,368,798
Issue date
Jul 22, 2025
CAPITAL ONE SERVICES, LLC
Asher Smith-Rose
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems and methods for providing remote call center services
Patent number
12,368,803
Issue date
Jul 22, 2025
1125855 Alberta Limited
Peter Sorrentino
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for mobile wireless advertising platform part 1
Patent number
12,363,199
Issue date
Jul 15, 2025
Tara Chand Singhal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Integrated representative profile data in contact center environment
Patent number
12,363,226
Issue date
Jul 15, 2025
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Specially programmed computing devices being continuously configure...
Patent number
12,363,511
Issue date
Jul 15, 2025
John Stuart Kime
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System for associating offline data with online activity
Patent number
12,363,061
Issue date
Jul 15, 2025
Outleads, Inc.
Dorin Rosenshine
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods and systems for authenticating a user on a call
Patent number
12,363,222
Issue date
Jul 15, 2025
United Services Automobile Association (USAA)
Patricio H. Garcia
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for detecting call provenance from call audio
Patent number
12,355,914
Issue date
Jul 8, 2025
Georgia Tech Research Corporation
Vijay Balasubramaniyan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Virtual communications assessment system in a multimedia environment
Patent number
12,355,915
Issue date
Jul 8, 2025
Verint Americas Inc.
Jamie Richard Williams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for protecting sensitive data
Patent number
12,353,589
Issue date
Jul 8, 2025
INTRANEXT SOFTWARE, INC.
Patrick Brown
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Calculating an estimated wait time
Patent number
12,355,920
Issue date
Jul 8, 2025
Zoom Communications, Inc.
Kristin Renae Bosch
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for data matching in a contact center system
Patent number
12,355,919
Issue date
Jul 8, 2025
Afiniti AI Limited
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Fraudulent call detection
Patent number
12,348,671
Issue date
Jul 1, 2025
McAfee, LLC
Harsha Ramamurthy Joshi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Voicemail as a message delivered to the device
Patent number
12,348,676
Issue date
Jul 1, 2025
AT&T Intellectual Property I, L.P.
Sreejith Menon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Generating a screening interface for communications
Patent number
12,348,660
Issue date
Jul 1, 2025
CAPITAL ONE SERVICES, LLC
Asher Smith-Rose
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Partial automation of text chat conversations
Patent number
12,348,675
Issue date
Jul 1, 2025
Verint Americas Inc.
Ian Beaver
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Computing device and system for rendering contact information that...
Patent number
12,341,925
Issue date
Jun 24, 2025
Neustar, Inc.
Tim Cody
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact center system
Patent number
12,341,928
Issue date
Jun 24, 2025
Afiniti AI Limited
Ittai Kan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Machine learning dataset generation using a natural language proces...
Patent number
12,335,435
Issue date
Jun 17, 2025
CAPITAL ONE SERVICES, LLC
Jeffrey Rule
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods and systems to bookmark moments in conversation calls
Patent number
12,335,436
Issue date
Jun 17, 2025
CLARI INC.
Srikar Yekollu
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Call center data transfer system
Patent number
12,335,439
Issue date
Jun 17, 2025
United Services Automobile Association (USAA)
Samantha Elizabeth Taylor
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Spoofed telephone call identifier
Patent number
12,335,438
Issue date
Jun 17, 2025
T-Mobile USA, Inc.
Parag Garg
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Multimodal responses
Patent number
12,327,559
Issue date
Jun 10, 2025
Google LLC
April Pufahl
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for detecting call provenance from call audio
Patent number
12,323,553
Issue date
Jun 3, 2025
Georgia Tech Research Corporation
Vijay Balasubramaniyan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Routing communications by scanning visible codes
Patent number
12,323,872
Issue date
Jun 3, 2025
ReSight, LLC
Jeffrey C. Konicek
G07 - CHECKING-DEVICES
Information
Patent Grant
Contact center agent-routing efficiency score
Patent number
12,316,808
Issue date
May 27, 2025
Zoom Communications, Inc.
William Thomas Bernabe
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for phone number fraud prediction
Patent number
12,314,968
Issue date
May 27, 2025
Somos, Inc.
Sriram Sharma
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method to access or manage an operator's voicemail system from a di...
Patent number
12,316,809
Issue date
May 27, 2025
Telefonaktiebolaget LM Ericsson (publ)
Anthony Saadeh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact center routing based on agent routing scores
Patent number
12,301,759
Issue date
May 13, 2025
Zoom Communications, Inc.
William Thomas Bernabe
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Web-server to host switchboard interfaces
Patent number
12,301,764
Issue date
May 13, 2025
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SEMIAUTOMATED RELAY METHOD AND APPARATUS
Publication number
20250239261
Publication date
Jul 24, 2025
ULTRATEC, INC.
Robert M. Engelke
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHODS AND SYSTEMS FOR ANALYZING AGENT PERFORMANCE
Publication number
20250238749
Publication date
Jul 24, 2025
TPG Telemanagement, Inc.
Lisa DeFalco
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR PRESENTING MULTIMEDIA CONTENT
Publication number
20250238835
Publication date
Jul 24, 2025
Vusura Technology LLC
Wendell D. Brown
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ENHANCED INTERACTIVE VOICE RESPONSE SYSTEM PROVIDING BI-COMMUNICATI...
Publication number
20250233943
Publication date
Jul 17, 2025
Bank of America Corporation
Xianhong Zhang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Establishing A Contact Center Session Based On An Updated Sentiment...
Publication number
20250217751
Publication date
Jul 3, 2025
Zoom Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMPUTING DEVICES CONFIGURED FOR LOCATION-AWARE CALLER IDENTIFICATI...
Publication number
20250220113
Publication date
Jul 3, 2025
Capital One Services, LLC
Asher Smith-Rose
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...
Publication number
20250220115
Publication date
Jul 3, 2025
OPEN TEXT HOLDINGS, INC.
Donald Russ Miller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System And Method For Contact Center Fault Diagnostics
Publication number
20250217248
Publication date
Jul 3, 2025
Cyara Solutions Pty Ltd
Mark Ryan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TELEPHONE NETWORK SYSTEM AND METHOD
Publication number
20250220107
Publication date
Jul 3, 2025
Flypsi, Inc.
Ivan Zhidov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL SCREENING SERVICE FOR DETECTING FRAUDULENT INBOUND/OUTBOUND CO...
Publication number
20250211674
Publication date
Jun 26, 2025
FIRST ORION CORP.
Robert Francis Piscopo
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DETECTION AND METHODS FOR HANDLING A TDOS ATTACK
Publication number
20250211673
Publication date
Jun 26, 2025
Intrado Life & Safety, Inc.
Carleton A. Smith
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTENT-BASED DETECTION AND RESPONSE SYSTEM FOR VOICE CALL PHISHING
Publication number
20250203006
Publication date
Jun 19, 2025
Cisco Technology, Inc.
Jason Coleman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CALL CONTROL FOR PROVIDING TARGETED CONTENT
Publication number
20250193307
Publication date
Jun 12, 2025
MBTE Holdings Sweden AB
Ran Meriaz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER DEFLECTION SYSTEM
Publication number
20250193311
Publication date
Jun 12, 2025
State Farm Mutual Automobile Insurance Company
Amit Kumar Gupta
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR BLOCKING OR ALLOWING CALLS IN A WIRELESS NE...
Publication number
20250175554
Publication date
May 29, 2025
VERIZON PATENT AND LICENSING INC.
Alejandro LOPEZ
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
EMOTION INFORMATION UTILIZATION DEVICE, EMOTION INFORMATION UTILIZA...
Publication number
20250166656
Publication date
May 22, 2025
NTT TechnoCross Corporation
Kazuhira MATSUI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TELECOMMUNICATIONS SYSTEM FOR BLOCKING SPOOFED CALLS
Publication number
20250168274
Publication date
May 22, 2025
T-Mobile USA, Inc.
Homer Nicolas Filart
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PRE-CALL VERIFICATION OF CALL PARAMETERS
Publication number
20250168275
Publication date
May 22, 2025
FIRST ORION CORP.
Zachary King
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
HEURISTIC MONEY LAUNDERING DETECTION ENGINE
Publication number
20250166044
Publication date
May 22, 2025
State Farm Mutual Automobile Insurance Company
Elizabeth Flowers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GENERATING AND/OR PRIORITIZING PRE-CALL CONTENT FOR RENDERING WHEN...
Publication number
20250162682
Publication date
May 22, 2025
Google LLC
Sandro Feuz
B60 - VEHICLES IN GENERAL
Information
Patent Application
SYSTEMS AND METHODS FOR AUTHENTICATING CALLS FOR A CALL CENTER
Publication number
20250159081
Publication date
May 15, 2025
Capital One Services, LLC
Jenny Melendez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
HEURISTIC ACCOUNT FRAUD DETECTION ENGINE
Publication number
20250156928
Publication date
May 15, 2025
State Farm Mutual Automobile Insurance Company
Elizabeth Flowers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TELEPHONE SERVICE DELAY AND CONNECTION SYSTEM
Publication number
20250150529
Publication date
May 8, 2025
CallFire, Inc.
Vijesh Mehta
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for generating an expandable pool of virtual agen...
Publication number
20250150534
Publication date
May 8, 2025
Bank of America Corporation
Prabhakaran Balasubramanian
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
MULTIFUNCTION WIRELESS DEVICE
Publication number
20250141859
Publication date
May 1, 2025
Global Tel*Link Corporation
Stephen HODGE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Callback Tokens for Dropped Calls
Publication number
20250133622
Publication date
Apr 24, 2025
Comcast Cable Communications, LLC
Ross Gilson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OBSERVATION PLATFORM COMMUNICATION RELAY
Publication number
20250133018
Publication date
Apr 24, 2025
Theatro Labs, Inc.
Guy R. VanBuskirk
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED LEARNING SYSTEM ACCESSIBLE VIA TELEPHONIC COMMUNICATIONS
Publication number
20250131841
Publication date
Apr 24, 2025
Cristian Alexander Pineda
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CLOUD-BASED VOICE CALLING SERVICE, VIDEO CALLING SERVICE, AND OVER-...
Publication number
20250133163
Publication date
Apr 24, 2025
Level 3 Communications, LLC
Tina Telson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
Publication number
20250133165
Publication date
Apr 24, 2025
Twilio Inc.
Christer Jan Erik Fahlgren
H04 - ELECTRIC COMMUNICATION TECHNIQUE